Oakbrook Toyota In Westmont

Brought my 2019 RAV-4 Hybrid ithat I purchased from Westmont Toyota for 25K service. Service found a screw in one the tires and told me it would cost me $428.00. Told him not to replace the tire. To Westmont Toyota for 25K service. Service found a screw in one the tires and told me it would cost me $428.00. Told him not to replace the tire. Took vehicle home. Discovered that I had a computer problem after leaving the premises.. (See below) Checked my warranty and found I had a 60 month tire warranty. Went back with warranty papers. Said they would order tire and call when ready. Week went by. No call. Called and they said it came in. Made appointment to bring car in on a Saturday. Went to appointment and was told they can't put the tire on on a Saturday because claims Department was not open. Had to reschedule another appointment and finally got tire installed. Serviceman kept my tire warranty. Now I will need to go back to Westmont Toyota to see if the sales dept. can give a duplicate warranty paper. Computer Problem - Left dealer to drive home. Next time I turned on vehicle "Maintenance Needed" screen came on. Drove back to dealer and they reset the maintenance reminder. Went home. Turned on vehicle again and had same problem. Returned to dealer. They played with it for awhile and were baffled. Asked if I could wait half hour or so and they will disconnect battery and reset everything. Waited and 40 mins later told me they couldn't solve the problem and they would need to order a new "head?" Drove off and computer screen was blank. Drove for a day or two and screen came on but "maintenance reminder" still appeared when I started car. Drove for another week or so and the "Maintenance Needed" stopped appearing. No longer a problem. Incidentally when I went back to have the tire replaced, the serviceman had no record of me needing a new "head" for the vehicle. More

We had great service at the service center, very short wait, had our rental car ready for us, and our car was returned when promised. wait, had our rental car ready for us, and our car was returned when promised. More

I liked that we were able to browse the lot a little bit on our own before deciding to go inside and talk with a sales person. on our own before deciding to go inside and talk with a sales person. More

We have taken our Sienna to Oakbrook Toyota for service for many years, and have always had a good experience with the service staff. Repairs and servicing always done quickly. Friendly staff. We will cont for many years, and have always had a good experience with the service staff. Repairs and servicing always done quickly. Friendly staff. We will continue to use Oakbrook Toyota. More

Timely and efficient service. The representative was friendly and professional. The work was done in a timely manner and was completed to my satisfaction. I would recommend to others. friendly and professional. The work was done in a timely manner and was completed to my satisfaction. I would recommend to others. More

This dealer lack of proper administration of vehicle plates caused personal financial hardship. I purchased a 2021 Toyota Sienna to be able to work the first week of July. Its July 27 and they have not plates caused personal financial hardship. I purchased a 2021 Toyota Sienna to be able to work the first week of July. Its July 27 and they have not completed the proper paperwork because they did not on a timely manner have me sign additional paperwork. Because of this, its going to take additional months to receive vehicle plates that are important to be able to work. I cannot work with expired temporary plates. More

Great service completed in a timely way. Answered all of my questions, and kept me updated with the work being done! Great people to work with my questions, and kept me updated with the work being done! Great people to work with More

Maher was amazing. He listened well to my needs. Understood where I was coming from. He worked well with my financial position and came to a compromise that was acceptable to me. He was very easy to Understood where I was coming from. He worked well with my financial position and came to a compromise that was acceptable to me. He was very easy to communicate with, and I'd recommend his expertise to anyone. More

Service done in a timely manner and notified of additional problems that can be fixed on same day. Comfortable waiting area I always appreciate visiting. additional problems that can be fixed on same day. Comfortable waiting area I always appreciate visiting. More

I have no complaints, I was satisfied with my serviceMy I have no complaints, I was satisfied with my service My car was serviced in a timely fashion. And of course always, everybody’s always wants to pr I have no complaints, I was satisfied with my service My car was serviced in a timely fashion. And of course always, everybody’s always wants to price to be cheaper More