Oakes Kia

On 3/27/21 I took my car to Oakes Kia to get an oil change, rotate the tires, and to replace the cabin filter. I took my car home and after a week and a half of driving a friend of mine noticed my lug change, rotate the tires, and to replace the cabin filter. I took my car home and after a week and a half of driving a friend of mine noticed my lug nut was missing and asked me why? I said I don't know it must've happened at the car dealership when I got my tires rotated. However this wasn't mentioned to me before I left the dealership! They broke the stud on my tire and didn't notify me. When I called and spoke to Fernando he said they wrote in the notes it was already like that when I brought my car in. Well if that's the case why didn't anybody tell me and ask me if I wanted it fix like they always ask me about other things that may need to be fixed! So I said you all just sent me out on the streets like this?! There was nothing wrong with my tires when I took my car! He asked me if I wanted to speak with the manager and I said yes! So Mike gets on the phone and I'm explaining to him what happened and he said well they put it in the notes it was like that and I told him it was not and that people will say things that are not true to cover their tracks. He showed no empathy or concern! Then he started getting an attitude with me. So I asked him how much it would cost and he said $15 for a lug nut and $115 for the stud! Now I checked with Advance Auto Parts and it was $3.00 for a lug nut! I told him I was not paying that! Then he was being very rude. Then they tell me I have to pay for something they damaged. I will take my business elsewhere from now on. Three years of going here and now this. I asked for the number to corporate and he said they didn't have one! I'm very pissed off and I will not be coming back there ever again! I hate it when companies try to take advantage of the situation or because I'm a female they think they can try to get over on me! I will tell all of my friends and family not come there because this is definitely not how business should be handled at all! They definitely need customer service and sensitivity training! More

I had a very good experience at Oakes Kia. They were patient with me and took the time to address all questions/concerns. I’m pleased with my purchase! Thank you!!! patient with me and took the time to address all questions/concerns. I’m pleased with my purchase! Thank you!!! More

The staff paid attention to what we want, especially Jaevyn. She was straightforward with details and explains clearly to questions we asked. An excellent job. Jaevyn. She was straightforward with details and explains clearly to questions we asked. An excellent job. More

Oakes Kia very quickly arranged to get our car in to fix a door lock that had ceased functioning. They quickly diagnosed the problem and resolved the issue getting our car back to us the very same day. Th a door lock that had ceased functioning. They quickly diagnosed the problem and resolved the issue getting our car back to us the very same day. Thank you, Oakes Kia! More

Always helpful. Always friendly. Very knowledgeable. Whether a small issue or major problem, I’m always treated with the same genuine respect. Thank you very much. Whether a small issue or major problem, I’m always treated with the same genuine respect. Thank you very much. More

Everyone that was there was excellent except for a gentleman who was at the front desk he was rude Even though he had had a long day he did not need to speak to me the way he did and change the under gentleman who was at the front desk he was rude Even though he had had a long day he did not need to speak to me the way he did and change the underwriting of the car where I was the owner and my brother was the CO owner that is not how it was set up and when he grabbed the paper out of my hand and said let's just not do the deal you don't want the car that was so so rude. If you need to know who the gentleman was that was so disrespectful to a customer you can speak to Chavez he is a very gentle kind young man and I would do business with him any day He knows the name of the gentleman that was rude More

Oakes is the place to go! Only dealership I will shop with from now on! Tyler was top notch! Very personable. He went above and beyond to make sure I walked out the door happy! with from now on! Tyler was top notch! Very personable. He went above and beyond to make sure I walked out the door happy! More

Andrew was incredibly helpful in finding me the perfect fit for my lifestyle and budget. He's very knowledgeable, patient, and friendly! (Also shout-out to Jesse in finance for working to get payments with fit for my lifestyle and budget. He's very knowledgeable, patient, and friendly! (Also shout-out to Jesse in finance for working to get payments within my range) More