Oakes Kia - Service Center

The service was prompt and satisfactory. Service was completed before estimated time to complete service job. Service was completed before estimated time to complete service job. More

They were very friendly and accommodating. I will definitely be going back for my next servicing I will definitely be going back for my next servicing More

It was fine they did not try to sell us additional service we did not need service we did not need More

Had Great experience, I received all information needed it was great handling everything with Fernando. it was great handling everything with Fernando. More

Pat, Kevin and Keith were absolutely wonderful to work with during the purchase process of my 2023 Sorento. However, that was quickly overshadowed when it came to dealing with the service department. Sche with during the purchase process of my 2023 Sorento. However, that was quickly overshadowed when it came to dealing with the service department. Scheduled service work on a brand new car (ie rock chip and fender alignment). Service department reached out to me as part of the new car courtesy service. Showed up for my appointment @ 7am and they didn't have me in the system. Service tech was very nice and helpful. No fault to his own that they didn't have me scheduled. Was told up front that I could get a loaner. What they didn't tell me was that the person that handles loaners wouldn't show up until 830a, so waited an hour and a half just to get the loaner car. Finally get the loaner and go to work. Get a call 2 hrs later stating that they mistakenly called the glass chip guy and not the rock chip guy and he doesn't come in on Fridays. So basically went thru all of that for nothing. Did I also mention that I live 35 miles away so there is nothing convenient about this situation? Finally, we settled on service just giving me the paint touch up stick and I would do the work myself. The current dilemma is that I would prefer not to ever put myself thru the hassle of ever going back to this dealership for service. However, I have 3 courtesy oil changes that can only be performed by this dealership, so do I stick to my own principals and forego the free oil changes or do I bite the bullet and continue to go back on the probability of another let down? More

Excellent experience! Sent my friend the same week she purchased as well and had a great experience Sent my friend the same week she purchased as well and had a great experience More

It was what I have become accustomed to. Reasonable in time there. Very helpful. Thanks Reasonable in time there. Very helpful. Thanks More

First visit to the service department for scheduled maintenance. Was greeted by the service writer immediately and professionally. Service was completed in a reasonable amount of time, even though the maintenance. Was greeted by the service writer immediately and professionally. Service was completed in a reasonable amount of time, even though the service garage was extremely busy. Waiting area was clean and comfortable. The entire experience was painless. I have been to other dealership's that were nightmares. More

Drew made buying a car so easy. Everyone we met through the process made us feel welcomed. Even after buying our car, the dealership has continued to reach out to see if we need any Everyone we met through the process made us feel welcomed. Even after buying our car, the dealership has continued to reach out to see if we need anything. More

Every car service visit to Oakes Kia, Randy of the service department displays exception customer service throughout the entire car service process. service department displays exception customer service throughout the entire car service process. More