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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,346 Reviews
Call Service Center (816) 474-2900

1,346 Reviews of Oakes Kia - Service Center

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May 26, 2023

Their service department is very prompt and friendly customer service! They are also very communicative! More

by Youngsoldier125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy in service
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May 28, 2023 -

Oakes Kia responded

It was our pleasure to assist you! Thanks for choosing Oakes Kia above the rest. We hope to see you down the road!

May 26, 2023

I came in for a oil change. First time customer. Was very impressed by employees. More

by GDUNCAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon, Justice
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May 28, 2023 -

Oakes Kia responded

We're so happy to have impressed you on your first visit to Oakes Kia! Thanks for stopping in for an oil change - see you next time!

May 25, 2023

Very pleased with the service. Always feel welcome when I come there. Will recommend to all my friends and family. More

by craignewberry23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Powers, Gary Marlin
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May 26, 2023 -

Oakes Kia responded

Thank you for the review! We appreciate your business and hope to see you again at Oakes Kia!

May 25, 2023

I had a fantastic experience with this dealership. I originally came in to have an oil change and diagnostic testing done on my 2022 kia sorento. And was asked if I was considering trading in my curre More

by renee.cma6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Iverson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Dow
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May 25, 2023 -

Oakes Kia responded

We're so glad to hear you had a fantastic experience at Oakes Kia, Renee! It's great to know that your 2022 Sorento received excellent service and that Darren helped you upgrade to a new 2023 Kia Sorento. Thank you for sharing your feedback with us, and we look forward to seeing you again in the future.

May 25, 2023

Overall good experience since 95% was done over the phone. Pickup was not organized at all. Love the vehicle! More

by lifesaver_339
Recommend Dealer
Yes
Employees Worked With
Darren Iverson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Dow
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May 25, 2023 -

Oakes Kia responded

We're glad you had an overall good experience at Oakes Kia and love your new vehicle! It's great to hear that we were able to help you over the phone. We apologize for any inconvenience caused during pickup and appreciate this feedback. Thanks for choosing us as your dealership!

May 24, 2023

Very fast, efficient and courteous. Checked in with us about everything they did Very nice. More

by MOMMATTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 24, 2023 -

Oakes Kia responded

We're so glad we delivered a 5-star experience, Mommatter. Thank you for choosing Oakes Kia!

May 23, 2023

Bruce was very helpful during the buying process. He answered all my questions and helped set up the car. More

by mlblake00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Reves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Ordiway
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May 23, 2023 -

Oakes Kia responded

We appreciate you taking the time to share your experience with us at Oakes Kia. Bruce is a valued member of our team and we're glad he provided you with such great customer service during the buying process. Thank you for choosing Oakes Kia, and enjoy your new car!

May 22, 2023

Friendly service that was willing to work with us to put us in the car we wanted. More

by Steven
Recommend Dealer
Yes
Employees Worked With
Gary Marlin
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May 23, 2023 -

Oakes Kia responded

Steven, we're delighted we could deliver an excellent experience! Safe travels ahead! - Oakes Kia Team

May 21, 2023

Very disappointed was told some lie costing 5000. 00 took car elsewhere and it wasn't even what oakes said they diagnosed saved a ton of money will not let oakes ever do any car work again, extremely More

by mombeaux
Recommend Dealer
No
Employees Worked With
No name in service department
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May 26, 2023 -

Oakes Kia responded

It's very disappointing to hear that your experience with us was anything less than satisfactory. It is never our intention to mislead our customers or overcharge them for services, and we apologize for any inconvenience this may have caused you. I understand you're upset and that we've lost your business, but your feedback will help us make improvements for all our customers in the future. If there's anything else you'd like to add, please reach out to me directly. Thank you, Mike Stinnett - Service Manager - (816) 683-4256

May 20, 2023

My service work was completed within 1 and 1/2 hours which was earlier than planned. My service specialist was very competent. More

by Mike H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember the name of my service technician. You can find it in your files
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May 22, 2023 -

Oakes Kia responded

We are dedicated to prompt and preeminent service here at Oakes Kia! Thanks for stopping by to leave us a positive review, Mike. See you next time!

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