Darren Iverson

Car availability good. Everything was fine until it came time to go to financing portion. I can't count how many times I expressed that I was not interested in an extended Everything was fine until it came time to go to financing portion. I can't count how many times I expressed that I was not interested in an extended warranty at the time of purchase, but it was continued to be hammered at me. Also, my initial response on the VIP membership was that I was interested in looking at it, but then after realizing the cost and what it entailed, I expressed that it wasn't right for me. After the grueling financing discussion and my brain wore out from the repeated attempts for me to sign an extended warranty, apparently I signed off on the VIP membership package. After a second meeting at the dealership for some additional paperwork I apparently needed to sign, I encountered both sales and finance persons to let them know I didn't recall signing that, I was informed that all new paperwork would need to be drafted up and signed. I agreed to that. Of course this was right at the start of a long memorial day weekend and it was quiet. The very next week, I was informed by head of finance at Oakes NKC that I signed the VIP membership and it can't be cancelled. Boy how I feel I got bamboozled into this while deal. I will not purchase another vehicle or step foot in Oakes Kia NKC again. I hope my VIP membership is good at the location in Olathe, otherwise I guess my attorney will be bringing it in for service. More

by VINCE P. Verified Customer Verified Customer

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It was a very good overall experience and Gloria was fantastic to work with on our purchase! fantastic to work with on our purchase! More

by roxynbinxy Verified Customer Verified Customer

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The experience began well. when I was purchasing the vehicle over the phone from Nebraska. The sales process went well except I did have to work with several different sales peo when I was purchasing the vehicle over the phone from Nebraska. The sales process went well except I did have to work with several different sales people based on their schedules. However, after I received the vehicle, it has been very difficult to get the last items taken care of for over two months. I have been trying to get the promised second key fob that was not delivered when the vehicle was given to me. I’m willing to accept that. There’s sometimes things are lost, but please don’t promise something that you can’t provide it it’s now almost 60 days later and I’m still waiting and still getting promises. Then when I went to the DMV to register the vehicle, I found that the money that I had paid to the dealership for registration taxes and title were never sent to the Nebraska DMV or sent to me. So where did that money go? I don’t know. I’m still calling and trying to find out. Kia was a good experience all the way up to the simple little problems at the end that they just can’t get fixed. I don’t feel like a priority now that they’ve gotten my money. More

by rwfordjr Verified Customer Verified Customer

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Our time shopping for a new vehicle at Oakes was great to start - they were helpful, kind, and very accommodating of our two young children who accompanied us during our visit. Unfortunately, things have bee start - they were helpful, kind, and very accommodating of our two young children who accompanied us during our visit. Unfortunately, things have been fairly frustrating since then. The process took a ridiculously long time onsite. Because the vehicle we were sold didn’t have a full gas tank, we were told by our sales associate that he would be mailing us a QuikTrip gift card to help with gas. It’s now been a month and we still have yet to receive this gift card, despite reaching out to our sales rep, the general office, and the website. At the end of the day it feels ridiculous to be putting in so much effort over a $25 gift card - but it’s the principle of it. Why volunteer that and offer it to us if you had no intentions to follow through? All in all, we like the vehicle we purchased from Oakes, but the after sale service has been frustrating at best. More

by misern Verified Customer Verified Customer

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Great all around great service great people good vibes best place in kcmo 10 stars best place in kcmo 10 stars More

by michellejefferson610 Verified Customer Verified Customer

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They were very attentive and listened to what I wanted and what I wanted to pay. and what I wanted to pay. More

by leewilliams0712 Verified Customer Verified Customer

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Darren and Craig were professional and friendly. They were willing to answer the tough questions. They were willing to answer the tough questions. More

by papabearns Verified Customer Verified Customer

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Darren was great. He was quick with the paperwork as he knew i drove four hours to purchase the K5 He was quick with the paperwork as he knew i drove four hours to purchase the K5 More

by gttracy15 Verified Customer Verified Customer

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Every one was extremely polite and professional first dealership that I could say seemed to be honest!!!!!! I would recommend them to anyone dealership that I could say seemed to be honest!!!!!! I would recommend them to anyone More

by rlcompton56 Verified Customer Verified Customer

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Darren with Oakes Kia was phenomenal to work with. Oakes was very knowledgeable, non-pushing and went above and beyond to help us find the perfect vehicle. Oakes was very knowledgeable, non-pushing and went above and beyond to help us find the perfect vehicle. More

by camcguinness44 Verified Customer Verified Customer

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