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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,346 Reviews

1,346 Reviews of Oakes Kia - Service Center

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March 30, 2023

Nothing bad but just an average dealership. Sales person was friendly but finance person was bit pushy and judgemental. More

by rgrzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parker Forbes
Mar 31, 2023 -

Oakes Kia responded

While we are glad to hear that you had a positive experience with our sales team, it is concerning to see that overall your visit did not meet the standards we hold for ourselves. If there is anything we can do to improve your experience with us going forward, please give me a call at any time. Thank you, Kevin Hall - General Sales Manager - 816-683-4270

March 30, 2023

We had a great experience purchasing a new Kia K5! Pat was great and we would definitely work with him again for any future purchases. More

by FITZ
Recommend Dealer
Yes
Employees Worked With
Patrick Morere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Oakes Kia responded

We are glad to hear that you had an excellent experience with Pat. He and the team are here to help with any of your future purchasing needs! Enjoy the Kia K5!

March 26, 2023

Courteous service technicians. Work quick and kept my husband updated. My husband, Charles says the service was excellent! More

by gleapheart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know who assisted my Husband. He was in the service department.
Mar 27, 2023 -

Oakes Kia responded

Thank you for the review! We appreciate the kind feedback about Charles and hope to see you again at Oakes Kia!

March 25, 2023

I always receive excellent service from this Service Department. Mike Stinnett and all of the service reps are very knowledgeable, honest and extremely friendly. Its always a pleasure doing business w More

by norman195658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stinnett
Mar 27, 2023 -

Oakes Kia responded

Thank you for your confidence in Oakes Kia, and for your continued business! Mike and our service team definitely work hard to provide an excellent experience for our customers. We're grateful to have you as a customer and look forward to seeing you again!

March 25, 2023

Everything was great, and salesman Gary Marlin was fantastic. However, some of their claims advertised on their website did not materialize during the closing process, and I was too tired to argue (m More

by gale155
Recommend Dealer
Yes
Employees Worked With
Rachel Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marlin, Tonya Shrader
Mar 27, 2023 -

Oakes Kia responded

Thank you for taking the time to share your feedback. I am glad that Gary left a standout impression. However, I do apologize for any mix-ups and would be happy to further address any concerns you have. Please reach out at your convenience. Thank you, Kevin Hall - General Sales Manager - 816-683-4270

March 23, 2023

Oakes Kia's Service staff is always personable and straight forward about the work they are doing and suggestions for additional work. I never feel like they are just trying to fatten up my bill. They More

by VBF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrod, Hannah Mondragon
Mar 23, 2023 -

Oakes Kia responded

Our team is always happy to see a wonderful 5-star review like this! Thank you so much for choosing Oakes Kia and please let us know if you need anything at all down the line! We are here to help!

March 23, 2023

If was a great experience working with Brian McCabe. We felt taken care of and will be back for future vehicles. More

by LHAROLDSON
Recommend Dealer
Yes
Employees Worked With
Brian McCabe
Mar 24, 2023 -

Oakes Kia responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Oakes Kia team. Drive safely, and we hope to see you back again down the road!

March 18, 2023

Parker was great to deal with. He give me all information about Kia k5 that I brought. More

by rachelcj2015
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker Forbes
Mar 20, 2023 -

Oakes Kia responded

It is great to hear that Parker took great care of you and provide you with information about your Kia K5. Thank you for choosing Oakes Kia. Safe travels down the road!

March 18, 2023

Customer service staff attentive but labor and parts are expensive. Should offer courtesy vacuuming and wash. More

by NYRIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 21, 2023 -

Oakes Kia responded

Thank you for this feedback. We are so glad to hear that you had a successful experience working with us. With regard to the rest of your review, we do try to vacuum the front floorboard of each vehicle, and we are sorry that we missed the mark during your visit. Further, we strive to keep our prices reflective of our services, and I would be happy to speak with you to see what more I can do to address your concerns. If you are willing to discuss this further, please feel free to reach out. Best, Mike Stinnett - Service Manager - (816) 683-4256

March 18, 2023

Kia Pat was awesome to work with. He made the purchasing process very easy and took the time to go over all the features in my new vehicle. More

by serena1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Morere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Oakes Kia responded

Pat will appreciate your kind words. We are here to help with any other questions that come up, Serena!

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