Oakland Acura

Bought a '22 MDX from this dealer in Aug, '21. I chose this dealer because they were the only one, at this time, given the shortage of vehicles, that had the MDX with the tech/adv packages we want I chose this dealer because they were the only one, at this time, given the shortage of vehicles, that had the MDX with the tech/adv packages we wanted, in our second color choice and they were only charging $2500 over MSRP (other dealerships were charging $4,000+ over MSRP) The dealership was clean, it was easy to get to, it was cool inside until they closed and turned off the air. I was still in the finance department after closing which the sun beats down on at the end of the day. The staff was friendly. They had air hockey which my wife and teenager kids loved. 4.5 stars, taking off .5 for turning off the air while customers were still there. 5 stars - it appears they use one of each model for test drives so that they could sell you another vehicle that had no test drives on it (ours had like 1.5 miles). I liked that. I don't want a car that's been test driven all over. 5 stars to the staff - all nice, friendly, and accommodating (up to a certain point) 5 stars to the finance department. The guy was nice. They met my comp pricing on add-ons that I wanted. I will complain about car pricing separately. Now, the not so good. 3 stars. They had one finance guy working, so at the end of the day, I was waiting a long time to buy my vehicle, so being there past closing was not my fault. 2 stars - The dealership had two mandatory add-ons - a brake light configuration/part change that flashes your brake lights briefly when you apply them. It's a good safety item in my opinion. Also, they pre-applied Permaplate on every vehicle, forcing you to pay for it. I would prefer to choose for myself rather than have them forced on me so that I could try to negotiate the price or go elsewhere. Not only were they selling over MSRP, but they were forcing items on you and charging a higher premium, getting more profit off of you. I don't like that. 3 stars - While there was a shortage of cars, so not their fault, like every other dealership, they jumped on the band wagon to grab a little extra cash, cashing in on supply and demand at the cost to the consumer. This is the cornerstone of all American business' today (in my opinion) and well within their rights, but that doesn't mean I have to like it. I asked for $500 off the price, it was refused. Basically, they would not budge on anything and I wasn't bringing in a trade-in and I was using Acura (American Honda) financing, so more benefits to the dealership and none to me. 3 stars - I was outside, shooting the breeze with our sales guy after our purchase - nice man - when I happened to notice that the weather stripping around the large moon/sunroof was coming out. I guess whoever was getting the vehicle ready for purchase, or when they were applying the Permaplate before purchase, didn't notice or bother to say anything about that very visible issue. This meant I already had to bring the car back for it's first fix and I hadn't even driven my car off the lot yet. They did give me an MDX loaner car for the warranty work. I did not hate my experience here, I just didn't like the sour taste left behind from some of the less than optimal treatment given the dealership's policies and sales tactics. I originally planned to give them a 3 star review, but if you take the average of what I did score, it's closer to 4. More

My wife was looking for a safer vehicle for her daily driver and I mentioned how great my experience was in the past at Oakland Acura (sales and service) and she wanted to experience it herself. We came driver and I mentioned how great my experience was in the past at Oakland Acura (sales and service) and she wanted to experience it herself. We came in and she test drove an RDX which she liked but wanted to test drive a few other options. When we let the team know they asked if we had any questions on the RDX and told us to let us know what she thinks. After a couple of days of procrastinating my wife decided she didn't want to experience the standard dealership experience and decided to move forward with the RDX. I let Matt know the night before coming in and he had his team get everything set up us and made the whole process extremely simple! More

I had the great misfortune of losing my keys to my TLX and having to get a new one made. Oakland Acura made the process as painless as possible and was able to squeeze me in same day and was able to have and having to get a new one made. Oakland Acura made the process as painless as possible and was able to squeeze me in same day and was able to have it done hours ahead of time. As I was waiting in service the staff would walk by say hi and just do a friendly check in. Have to say they do make you feel like family here! More

Excellent Customer Service As i pulled into the service drive, it was Jose turn to greet me. As he do so, he did it with a smile and a proper hand shake. Told Jose what i think As i pulled into the service drive, it was Jose turn to greet me. As he do so, he did it with a smile and a proper hand shake. Told Jose what i think what is wrong with it and he gave me his input as what he thinks what's wrong with. Long story short, they fix the issue also jose was very helpful and friendly every step of the way. Very friendly fella I might add. More

Best Cystomer Service Raymond Leung provided me the best customer service. I had worked with him for 14 years of my car services. He answered all my questions with great de Raymond Leung provided me the best customer service. I had worked with him for 14 years of my car services. He answered all my questions with great details. He provided me the car loaner so I can drive to work. He is the service adviser that I trust and recommended. More

Outstanding experience buying a hard to find Acura My wife wanted a 2019 Acura RDX with very specific trim we discovered was only available in a few dealers in the Bay Area. We live in Novato, and fou My wife wanted a 2019 Acura RDX with very specific trim we discovered was only available in a few dealers in the Bay Area. We live in Novato, and found the closest dealer that had the vehicle she wanted in Oakland. From the first conversation to closing the deal and driving the car home, everyone we met at the dealer treated us very well. Our sales associate was Rufino Bales and Finance Manager was Alex Diani. Buying a new car takes time. They both kept us informed of the steps and provided us all of the information we needed to make our decisions. I would highly recommend this dealer and these two individuals in particular. More

Cannot or refuse to fix issues with the hands free link Have taken it back multiple times for failure to answer calls and inability to correctly make outgoing calls. They say: “no problem found; maybe you h Have taken it back multiple times for failure to answer calls and inability to correctly make outgoing calls. They say: “no problem found; maybe you have too many contacts in your phone?”. (This is an iPhone 7+ with the latest iOS updates and lots of free memory, so it’s not a smart phone issue.) Blaming it on the user is a poor excuse for a flawed system! More

Key Fob replacement Very attentive. No hassle, very customer friendly . Customer service was very knowledgeable. Parts department was extremely helpful in working with Very attentive. No hassle, very customer friendly . Customer service was very knowledgeable. Parts department was extremely helpful in working with service to get the job done. More

Excellent service and integrity I recently bought a second Acura. The first one was from another dealership and I saw a factory recertified one on line with all the specifications I I recently bought a second Acura. The first one was from another dealership and I saw a factory recertified one on line with all the specifications I wanted. I was contacted by Tom Tang and I came into the dealership and got excellent service, way beyond my expectations. I would definitely come back here again. More

Always Happy Every time I get serviced at Acura I never really have any complaints. This last time it took a little longer than normal but it seems that they may h Every time I get serviced at Acura I never really have any complaints. This last time it took a little longer than normal but it seems that they may have been short staffed. I brought my laptop to do some work so it did not bother me at all. More