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Ocean Cadillac

Miami, FL

4.4
1,510 Reviews
Call Dealership (855) 242-3947
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17800 Ipco Rd

Miami, FL

33162

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1,510 Reviews of Ocean Cadillac

March 21, 2025

Very customer service oriented and sensitive to my needs and time, friendly service and very comfortable waiting area More

by jlserrato07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando, Adriana Molina, Fabio Arciero
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Mar 24, 2025 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful 5-star rating and service feedback! Adriana, Fabio, and our team appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 21, 2025

Mr. Castellón was helpful and provided excellent service. My vehicle was washed and finished promptly. Thank you! More

by Kristin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Castellón
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Mar 24, 2025 -

Ocean Cadillac responded

Kristin, Thanks for sharing about your service experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 10, 2025

The service has been deplorable to say the least. SALES tactics very unprofessional and unreprehensible. More

by ACJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina, Daniel Baster
Print
March 09, 2025

The service people were invaluable and, the Service and repair were outstanding no complaints, the manager was invaluable with helping with problems More

by CABELL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
Print
Mar 10, 2025 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Service Manager - Albert Pratts (305) 775-2011

March 05, 2025

Thank you, Michael Lombroso for helping me with my purchase appreciate your specialties and I will be back for more vehicles More

by EDGARHV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
Print
Mar 06, 2025 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Albert Pratts (305) 775-2011

March 04, 2025

I had an excellent experience purchasing my new car at Ocean Cadillac. Michael was professional, helpful, and made the entire process smooth from start to finish. They took the time to understand what I w More

by Damon
Recommend Dealer
Yes
Employees Worked With
Michael Lombrozo
Print
Mar 04, 2025 -

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac, Damon. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sales Manager - Victor Lopez (954) 471-2704

March 01, 2025

I Cadillac stayed in service over 2 1/2 months just got it back and still making noise and not shifting properly More

by Mitchellmario
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Rivero, Zachary Dehring, Adriana Molina, Victor Lopez, William Greene, Daniel Baster
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Mar 05, 2025 -

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sales Manager - Victor Lopez (954) 471-2704

February 28, 2025

Great service and I love the extra aminaties this facility offer. The people really make the uncomfortable a lot better experience. More

by MITTYR38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
Print
Feb 28, 2025 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Service Manager - Albert Pratts (305) 775-2011

February 26, 2025

Waiting 3 hours and they don't even have coffee for customers, everything has to be bought, for a luxury brand it is somewhat disappointing, other Cadilacs do have good service. More

by YAPUL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gomez
Print
Feb 26, 2025 -

Ocean Cadillac responded

I sincerely apologize for your experience at our dealership. I completely understand your disappointment regarding the amenities. Your feedback is invaluable, and we truly appreciate you bringing this to our attention. We strive to provide the highest level of service, and it’s clear we fell short this time. I would love the opportunity to speak with you directly and make things right. Please let me know a convenient time to connect. Looking forward to hearing from you. Daniel Baster General Manager Best regards,

February 22, 2025

Service was awesome Thank you for your help. You fixed my car awesomeness is Ocean Cadillac More

by Maryearlyroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Print
Feb 23, 2025 -

Ocean Cadillac responded

Mary, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Service Manager - Albert Pratts (305) 775-2011

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