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Ocean Cadillac
Miami, FL
1,510 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,510 Reviews of Ocean Cadillac
December 28, 2019
If you want to loose your money and purchase a headache To Whom it might concern, My misfortune experience with Ocean Cadillac of North Miami started when I decided to switch my Infiniti QX30 to one of t To Whom it might concern, My misfortune experience with Ocean Cadillac of North Miami started when I decided to switch my Infiniti QX30 to one of the Vehicles of that dealership. Their unprofessionalism and blatant lie caused me a lot of money, time and awful experience. Originally, I was offered $550 with Zero down and Zero out of pocket for “used” Cadillac XT4 Sport 2019. When they called me and confirmed my offer, I went to the dealership for the actual deal: to sign the paperwork etc. Last minute when I was already at the office, they made changes adding some fees so the price went up. They spent 3 hours of my time to “negotiate” and get back to the confirmed offer I came for. Secondly, I was shown the photos of the vehicle and the configuration sticker with all the features it had. There was supposed to be a sunroof. When I came to pick up my car and sign the papers, I was told that there is no sunroof in that particular car, but everything else is there, including Adaptive Cruise Control. So I agreed to that. When the vehicle was assigned to my name and I was driving back I realized that there was no Adapting Cruise Control. I called the dealership and they told me that there is no way I can return this vehicle back in exchange to my previous red infiniti QX30 that had way more features I was satisfied with and would want to get back. I asked the dealership to install the Adaptive Cruise Control option into my “new” car. They told me that there is no way to install it. After getting the vehicle I found out that there were parts and features missing, that I was promised to have in this vehicle configuration, on top of that all of those features were listed in the window sticker I was provided but the actual car didn’t have them. I am still waiting for a call from the dealership regarding availability of a missing pieces. I’m highly disappointed with this experience as well as with my “new” vehicle, I see no desire from the dealership to solve the problem and provide me with the car I was paying for, they sold me a complete lie which is not only unprofessional but also illegal. So, at the end of that story I returned this vehicle back to dealership and they didn’t return my Infiniti back. They charged me $1 600 as payoff amount and no other options. As a loyal customer place any dealership has the return policy, I’ve returned my vehicle in 6 days but they made it as ugly as they possibly could and never gave my Infiniti back although it was only 6 days since I exchange the cars, and had that grace period for being able to return the new vehicle if I don’t like it and I didn’t due to blatant lie about it’s characteristics. I ended up having no car at all spending $1600 to pay off my car I wouldn’t sell otherwise and would’ve kept driving it. The manager threatened me that he will not accept my return. As conclusion, if you want to loose your money and purchase a headache - Ocean Cadillac is the perfect place to get it as a bundle. More
by Andre
Employees Worked With
Jean Carlos Kent, Carlos Romero, Petrina Cossentino, Luis Vela, Maurizio Orengo, Marc Collins
December 27, 2019
Great customer service!!!Enrique Capiro is very Great customer service!!! Enrique Capiro is very knowledgeable, attentive and a pleasure to deal with. My husband and I left very satisfied with the Great customer service!!! Enrique Capiro is very knowledgeable, attentive and a pleasure to deal with. My husband and I left very satisfied with the outcome of our visit to Ocean Cadillac. More
by sarahmserrano
Employees Worked With
Enrique Capiro
December 27, 2019
Good Experience met my price Good Experience as my price point was met first time. No haggle and within 2 days car was ready to pickup. All online. Enrique and I spent exchanging Good Experience as my price point was met first time. No haggle and within 2 days car was ready to pickup. All online. Enrique and I spent exchanging a few emails with my justification for price of my lease vehicle. Mgmt approved and deal done. More
by rmt
Verified CustomerEmployees Worked With
Carlos Romero, Luis Vela, Enrique Capiro
December 25, 2019
Great service The service at Ocean Cadillac was extremely quick and easy. With their great customer support and friendly faces, I felt confident that my car needs w The service at Ocean Cadillac was extremely quick and easy. With their great customer support and friendly faces, I felt confident that my car needs would be met by these excellent professionals. More
by kslevine1
Employees Worked With
Barbara Gendler
December 24, 2019
Love this place staff was amazing and the sales person petrina was the best and I would definitely be going there again and will tell everyone else. petrina was the best and I would definitely be going there again and will tell everyone else. More
by Smerlin
Employees Worked With
Petrina Cossentino
December 20, 2019
What a wonderful and seamless experience it was to lease our Cadillac XT5 at Oceans Cadillac Carlos and his team work in synergy! Just as a fine timepiece all the pieces running simultaneously to perfectio our Cadillac XT5 at Oceans Cadillac Carlos and his team work in synergy! Just as a fine timepiece all the pieces running simultaneously to perfection. Carlos waited for us as did his team, while we were stuck in traffic and the store was due to close but thankfully they obliged and waited and we made our purchase and are in love with the vehicle our favorite yet we can’t thank you enough. Your professionalism, kindness knowledge was appreciated and a clear distinction from other dealerships. More
by Gilbert & Rebecca
Employees Worked With
Carlos Romero, Luis Reyes, Enrique Capiro
December 17, 2019
Plenty of vehicles in stock to choose from. Chris Smith was my sales person, he was great! Very good at explaining to me about all the features of the XT5. Got a great lease price! was my sales person, he was great! Very good at explaining to me about all the features of the XT5. Got a great lease price! More
by Love to cook
Employees Worked With
Christopher Smith
December 16, 2019
Best experience from start to finish Best buying experience from start to finish. They truly treat you like family at Ocean Cadillac and make the process a quick and easy one. JC ensured Best buying experience from start to finish. They truly treat you like family at Ocean Cadillac and make the process a quick and easy one. JC ensured I was educated on all of my options and helped me to make the best decision to get into the car I loved. Words cannot express my gratitude. Maurizio is a true gem as well and walked me through the cars features and helped me to set up my OnStar account and personalize everything. There are no loose ends in their process. Thank you thank you thank you!! More
by kimberlynearon
Employees Worked With
Jean Carlos Kent, Luis Vela, Maurizio Orengo
December 14, 2019
Agreed on the price of vehicle online services within a Agreed on the price of vehicle online services within a few days the car was available and lease agreement signed and I was out the door. Agreed on the price of vehicle online services within a few days the car was available and lease agreement signed and I was out the door. More
by rmt
Employees Worked With
Jean Carlos Kent, Enrique Capiro
December 10, 2019
I am a new Cadillac customer because of the great experience that I received at the dealership and the amazing car that I’m enjoying today. Christopher Smith was knowledgeable, easy to reach and ni experience that I received at the dealership and the amazing car that I’m enjoying today. Christopher Smith was knowledgeable, easy to reach and nice. Carlos Romero as well. Thumbs up to everyone there! More
by Daiana B
Employees Worked With
Carlos Romero, Christopher Smith
