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Ocean Cadillac

Miami, FL

4.4
1,510 Reviews
Call Dealership (855) 242-3947
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17800 Ipco Rd

Miami, FL

33162

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1,510 Reviews of Ocean Cadillac

August 02, 2025

Everything was perfect with our service appointment. Just oil change and maintenance. Orlando was great as well as the rest of the staff. More

by Marylin and John Liappas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando in service, Adriana Molina
Print
Aug 02, 2025 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

July 31, 2025

I like on time appointments. You were that.what needed to be done, complete in a professional manner. More

by boblwilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina, Fabio Arciero
Print
Jul 31, 2025 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

July 22, 2025

Bad service, bad attitude. Car was in service for an entire 8 days. Lack of communication and no willingness to help. I’m honestly dissapointed as I paid for extended warranty More

by GREGORYCAMEJO12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Print
Jul 22, 2025 -

Ocean Cadillac responded

Hello Gregory, Thank you for your feedback. I’m sorry to hear that your recent service visit didn’t meet your expectations, and I understand your frustration regarding the time your vehicle was in the shop. The vehicle was in service for necessary repairs that were completed under the manufacturer’s warranty, and we did provide a loaner vehicle to help minimize the disruption. That said, we recognize that communication throughout the process could have been better, and I apologize for any lack of clarity or updates you experienced. We value our customers and always aim to provide a smooth and transparent experience, and it’s clear we could have done more in this case. If you’re open to it, I’d like the chance to speak with you directly to go over what happened and see how we can do better moving forward. Feel free to reach out to me at 954-993-9242 or at Fabio.Arciero@oceancadillac.com at your convenience. Best regards,

July 22, 2025

The service was professional from start to finish. Everyone was knowledgeable and very, VERY courteous. More

by SCATHERINEGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina, Fabio Arciero
Print
Jul 22, 2025 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

July 22, 2025

Orlando Daniel and Odalis were ready to help as soon as I arrived. They offered a loaner and the vehicle was repaired and washed upon my arrival. Great communication and customer service More

by jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando, Odalis, Michael Lombrozo, Daniel Baster
Print
Jul 22, 2025 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Service Manager - Fabio Arciero (954) 993-9242

July 19, 2025

They handled my problem no questions asked. They definitely convinced me to get another Cadillac when I'm ready. More

by edh0
Recommend Dealer
Yes
Print
Jul 20, 2025 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

July 19, 2025

I Got my car 2 weeks ago and now I need 4 new tires. Crazy! More

by ANGLADEMICHELJUNIOR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Henry
Print
July 18, 2025

Car was left very dirty with dust all over car was never washed bad job More

by 3MEXPRESSTRUCKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina, Fabio Arciero
Print
Jul 18, 2025 -

Ocean Cadillac responded

Thank you for your feedback. We’re very sorry to hear that your vehicle was returned in less than ideal condition, and we sincerely apologize for the inconvenience this caused. At Ocean Cadillac, we are committed to delivering a premium service experience, and this certainly falls short of our standards. To make it right, we would like to offer you a complimentary full vehicle detail at your convenience. If it's easier for you, we can also arrange complimentary pick-up and delivery of your vehicle for the detail service. Please feel free to contact me directly at 954-993-9242 or at Fabio.Arciero@oceancadillac.com, so we can schedule the detail at a time that works best for you. Thank you again for bringing this to our attention — we truly appreciate the opportunity to regain your trust. Fabio Arciero Service Manager

July 18, 2025

Mr. Orlando my service provider is top notch! After dealing with other service providers at other locations and getting the short end of the stick, I deserve to have a top-notch guy in Mr. Orlando! Tha More

by Abdesign23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Orlando
Print
Jul 18, 2025 -

Ocean Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

July 17, 2025

Very attentif with the client, professional, good costumer services Keep it up guys Cadillac services is the best More

by JD
Recommend Dealer
Yes
Employees Worked With
Adanm
Print
Jul 17, 2025 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Fabio Arciero (954) 993-9242

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