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Ocean Cadillac

Miami, FL

4.4
1,510 Reviews
Call Dealership (855) 242-3947
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17800 Ipco Rd

Miami, FL

33162

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1,510 Reviews of Ocean Cadillac

June 27, 2025

Easy process! Smooth process! Highly recommend to anyone looking for an easy process and a beautiful car! More

by SHANNANRODNEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Dehring, Jack Mitrani
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Jun 27, 2025 -

Ocean Cadillac responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ocean Cadillac are glad to have you as a customer. General Sales Manager - Jack Mitrani (954) 471-2704

June 26, 2025

It took about 20 minutes to find a salesman within open hours. Juan was fine in the sales process, there were a lot of people in the room with me in general. I came back the next day to get gas and such fo More

by PAIGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Dehring, Jacob Joseph, Juan Gomez
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Jun 29, 2025 -

Ocean Cadillac responded

Hi Paige: Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. General Sales Manager - Jack Mitrani (954) 471-2704

June 22, 2025

Your telephone service is the worst I’ve ever seen getting to speak to a human is absolutely absurd. Your staff is good, but your phone service is terrible. More

by Stevenmechanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina, Fabio Arciero
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Jun 26, 2025 -

Ocean Cadillac responded

Steven, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. General Sales Manager - Jack Mitrani (954) 471-2704

June 20, 2025

Since I started to contact Ocean to check about the new Escalade I was very well treated and during the purchase process even better ! All team is great ! Specially Michael !! More

by PAULO9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sofia , Michael Lombrozo, Jack Mitrani
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Jun 20, 2025 -

Ocean Cadillac responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! General Sales Manager - Jack Mitrani (954) 471-2704

June 19, 2025

Not very truthful in their tactics . Also very non professional at returning phone calls . Be very careful on extended warranties . They work with 3 companies who are very shady. More

by LESTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike .. excellent sales person . Also Orlando in service is a good guy. , Michael Lombrozo, Fabio Arciero
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June 19, 2025

Michael is always helpful and professional. Staff are polite, food is great, and car wash after service is a nice bonus.” More

by DENYSP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lombrozo, Adriana Molina, Fabio Arciero
Print
Jun 19, 2025 -

Ocean Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

June 19, 2025

Great dealership they care about clients very professional. Best cadillac dealership I have been to More

by MALIKCOL10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Dehring, Jack Mitrani
Print
Jun 19, 2025 -

Ocean Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. General Sales Manager - Jack Mitrani (954) 471-2704

June 17, 2025

Excellent service keep it up customers service we’re wonderful I like it guys thanks More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero, Adriana Molina, Fabio Arciero
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Jun 17, 2025 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

June 15, 2025

Lack of communication, two advisors saying completely different things, car was not fixed Terrible experience More

by Dourado
Recommend Dealer
No
Employees Worked With
Adriana Molina, Adriana Molina
Print
Jun 16, 2025 -

Ocean Cadillac responded

Hello Dourado, Thank you for taking the time to share your feedback. I want to sincerely apologize for the lack of communication and the confusion you experienced during your visit. This is not the level of service we strive to provide at Ocean Cadillac, and I understand how frustrating it must have been to receive conflicting information from two different advisors, especially when your vehicle was not properly repaired. We take your concerns seriously, and I would appreciate the opportunity to speak with you directly to better understand what happened and how we can make it right. Please feel free to contact me at your earliest convenience at 954-993-9242 so we can work toward a resolution. Your satisfaction is very important to us, and I hope to have the chance to restore your confidence in our service department. Fabio Arciero Service Manager

June 14, 2025

Adam was amazing, and super professional l. I will definitely come back again to see him More

by info
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Print
Jun 14, 2025 -

Ocean Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Service Manager - Fabio Arciero (954) 993-9242

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