Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ocean Cadillac - Service Center

Miami, FL

4.3
460 Reviews
Call Service Center (855) 242-3947

460 Reviews of Ocean Cadillac - Service Center

Sort by
March 21, 2025

I had an amazing experience at Ocean Cadillac! From the moment I walked in, the team was welcoming, professional, and genuinely helpful. They took the time to understand what I was looking for and More

by ALEX AGUIRRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Baster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Diaz
Report | Print
Mar 24, 2025 -

Ocean Cadillac responded

Alex, Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Albert Pratts (305) 775-2011

March 10, 2025

The service has been deplorable to say the least. SALES tactics very unprofessional and unreprehensible. More

by ACJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Baster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 09, 2025

The service people were invaluable and, the Service and repair were outstanding no complaints, the manager was invaluable with helping with problems More

by CABELL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2025 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Service Manager - Albert Pratts (305) 775-2011

March 05, 2025

Thank you, Michael Lombroso for helping me with my purchase appreciate your specialties and I will be back for more vehicles More

by EDGARHV2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Ocean Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Ocean Cadillac. We look forward to having you as one of our valued customers for many more years to come! Service Manager - Albert Pratts (305) 775-2011

March 01, 2025

I Cadillac stayed in service over 2 1/2 months just got it back and still making noise and not shifting properly More

by Mitchellmario
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricardo Rivero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Dehring
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Greene
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Baster
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Lopez
Report | Print
Mar 05, 2025 -

Ocean Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sales Manager - Victor Lopez (954) 471-2704

February 28, 2025

Great service and I love the extra aminaties this facility offer. The people really make the uncomfortable a lot better experience. More

by MITTYR38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Service Manager - Albert Pratts (305) 775-2011

February 26, 2025

Waiting 3 hours and they don't even have coffee for customers, everything has to be bought, for a luxury brand it is somewhat disappointing, other Cadilacs do have good service. More

by YAPUL8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Ocean Cadillac responded

I sincerely apologize for your experience at our dealership. I completely understand your disappointment regarding the amenities. Your feedback is invaluable, and we truly appreciate you bringing this to our attention. We strive to provide the highest level of service, and it’s clear we fell short this time. I would love the opportunity to speak with you directly and make things right. Please let me know a convenient time to connect. Looking forward to hearing from you. Daniel Baster General Manager Best regards,

February 22, 2025

Service was awesome Thank you for your help. You fixed my car awesomeness is Ocean Cadillac More

by Maryearlyroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Feb 23, 2025 -

Ocean Cadillac responded

Mary, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Service Manager - Albert Pratts (305) 775-2011

February 21, 2025

The service was great and fast customers service was very nice I love the service there More

by BRENDA WOODEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Ocean Cadillac responded

Thank you, Brenda, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Service Manager - Albert Pratts (305) 775-2011

February 18, 2025

Not satisfied with my purchase outcome. I have been waiting for a long time to receive my vehicle that I’ve already purchased, and I am still waiting More

by Pastormbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willy Polanco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Ocean Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sales Manager - Victor Lopez (954) 471-2704

1
2
3
4
...
46