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Ocean Cadillac - Service Center

Miami, FL

4.3
465 Reviews

465 Reviews of Ocean Cadillac - Service Center

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January 04, 2018

Fabulous Service I have been using this dealership for the past four years and the service has always been terrific, work done only when necessary no trumped up charge More

by DocC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gelber
November 19, 2017

Fast flat tire fix! I had a flat and roadside assistance was at my house in less than an hour and fixed in about 15 minutes. I so appreciated the quick attention! Never h More

by Caddymom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roadside assistance
November 17, 2017

Courteous and efficient! Service techs are always courteous, responsible and efficient. I recently had a problem with my XT5 cadi and road service was sent to my house very q More

by Claudia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew
October 31, 2017

Excellent service Barbara Gendler and the whole team get my car right in and have always provided me with fantastic customer service. Would recommend Ocean to everyone! More

by debbiesings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara Gendler
October 17, 2017

be fair with your loyal customers overall you did OK. There's a few things you could of done different I think you charged me $50.00 for putting in a battery that i brought in my self More

by poet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
prefer not to say
Oct 20, 2017 -

Ocean Cadillac responded

We are appreciate your loyalty I am sorry things didn't go smoothly on your last visit. Customer's bringing in their own parts is a little out of the ordinary for us but we will look at how we handle this in the future and see how we can accommodate this better.

October 17, 2017

Quick and Efficient. My car was picked up and the loaner was left with me so that I would not be inconvenienced. Within an hour of my car having been picked up a service More

by PFrank217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Tyburski
October 06, 2017

Good Job ! Very friendly and good service, During Hurricane Irma the did the service in my car but it was not done on time, so they loan me use a car for me to More

by Teacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
September 27, 2017

Worse service PLEASE DON'T GO. Really bad attitude. They treat customers with no respect. It seems like if you have some type of accent, you will immediately get na More

by 112233Yrma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
She didn't say her name en 2 times I went to the service
Sep 28, 2017 -

Ocean Cadillac responded

I am sorry you feel that way. I am not sure what happened but we do not promote any type of discrimination. Our staff is made up of many immigrants from many countries. Please feel free to reach out to Marc Collins the GM at 305-864-2271 and we will be happy to help correct the situation.

September 07, 2017

WORST SERVICE DEPARTMENT It is sad what has become of this dealership. There is constant turn over in service . The staff is miserable and it shows in their work. Worse the Ge More

by Daddy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mark, Barbara
Sep 14, 2017 -

Ocean Cadillac responded

Hi Erik, I am glad we were able to communicate about your concerns. We will contact you Monday so we can pick up your car and address your issues

May 18, 2017

Disappointing service experience After losing our service advisor of 7 years at another dealership I decided to try Ocean Cadillac to service my two Cadillac vehicles. At first brush, More

by Cfg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Ruth
May 18, 2017 -

Ocean Cadillac responded

We are sorry about the experience you have had with us. It certainly isn't how we would like our customers treated. Please feel free to reach out to me at alex@andreus.com or on my cell 305-951-7408 and I will be happy to take care of any remaining issues.

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