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Ocean Cadillac - Service Center

Miami, FL

4.3
460 Reviews
Call Service Center (855) 242-3947

460 Reviews of Ocean Cadillac - Service Center

Sort by
August 21, 2024

3 weeks with my car and they gave me the vehicle with the same issue after charged the insurance $9,000 More

by SORIDANAY
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Prat
Report | Print
Aug 24, 2024 -

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 20, 2024

Great customer service by Orlando. Friendly. Fast and easy communication. Thank you very much for your help. More

by ILSEGEVAERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Aug 21, 2024 -

Ocean Cadillac responded

It's great to hear that Orlando were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

August 20, 2024

I received excellent service from Adriana and the service manager.All questions was answered. They were very professional. Would recommend Family and friends to Ocean Cadillac. More

by SEROB0238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. Adriana and our team appreciate your business and hope to see you again soon!

August 19, 2024

The service was fast and staff that I was talking to was friendly. Great waiting room. More

by AFERN0507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Rivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Dehring
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando was great , Victor Lopez, Albert Prat
Report | Print
Aug 19, 2024 -

Ocean Cadillac responded

Thanks for sharing about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

August 17, 2024

Fantastic service my Equinox is running like it's brand new. Service staff is excellent. More

by TREASURE2.TA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Mancina
Report | Print
Aug 18, 2024 -

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac.

August 16, 2024

Excellent customer experience. State of the art facility. Quick service department. Five star service department. More

by VICTORRIOBUENOSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Orlando , Albert Prat
Report | Print
Aug 18, 2024 -

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon!

August 15, 2024

Always a pleasant experience. Everyone is very professional, accomodating and helpful. Thank you, Ocean Cadillac! More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Prat
Report | Print
Aug 16, 2024 -

Ocean Cadillac responded

Thank you for taking the time to share your thoughts on working with our team, Paul. We're glad to hear we delivered such a great experience!

August 14, 2024

Clean and polite. It did take a while to get my car back when I arrived to get my car. More

by DBIZZYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
Report | Print
Aug 14, 2024 -

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 11, 2024

Para empezar no les recomiendo este dealer nunca alerta roja nunca han tenido mi Cadillac por más de 1 año cambiándoles más de 8 partes entre esas inyectores,transmisión sistema de DEF para por último deci More

by FERRANDOLIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Molina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert Prat
Report | Print
Aug 14, 2024 -

Ocean Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 01, 2024

Service advisor was great. And in a timely manner he made sure everything was completed. More

by Caneb6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando C my service advisor was great
Report | Print
Aug 01, 2024 -

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac!

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