Ocean Honda Groton
Groton, CT
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Thank you for the hospitality and helpful suggestions to get my vehicle service and recall done in the most efficient way. I especially appreciate the loaner to allow things happen! get my vehicle service and recall done in the most efficient way. I especially appreciate the loaner to allow things happen! More
Clean, calm and fast. Needed to be somewhere in 2 hours, dealership and dealer did that! Besides that everything was wonderful. Needed to be somewhere in 2 hours, dealership and dealer did that! Besides that everything was wonderful. More
Their customer service isn't always the best. Communication appears to be the issue, ordering parts but no one following up to make sure they are received, calling but they're busy and leaving a Communication appears to be the issue, ordering parts but no one following up to make sure they are received, calling but they're busy and leaving a message with no one calling back. Canceling an order, never receiving a call back, no part came in and no credit applied to my card. They have corrected this but it's not the customer's job to keep the service/parts department on their toes, that's what we pay them for. More
The service area is much better organized from a year ago. Kevin gave me an approximate time for the work to be completed and work on the car was finished close to estimated time. ago. Kevin gave me an approximate time for the work to be completed and work on the car was finished close to estimated time. More
Jay was a great help and was the main reason that i made a purchase that day! Very informative and knowledgeable and most importantly great service!! a purchase that day! Very informative and knowledgeable and most importantly great service!! More
