Ocean Honda Groton
Groton, CT
Filter Reviews By Type
Showing 200 reviews
Multiple instances of incorrect paperwork, technical difficulties causing multiple trips to the dealership to just get my car, spent far too much time waiting for things to be done (ex. 2.5 hrs for roof difficulties causing multiple trips to the dealership to just get my car, spent far too much time waiting for things to be done (ex. 2.5 hrs for roof rails to be put on, 2 hours for financial paperwork when I was paying cash) More
Everyone was very nice and accommodating , I was able to get a early appointment and the ladies I spoke to were really helpful get a early appointment and the ladies I spoke to were really helpful More
I was offered a loaner car while mine had significant maintenance. The loaner was an HR-V which happens to be a car I'm interested in so it was like an extended test drive. All staff was professional and maintenance. The loaner was an HR-V which happens to be a car I'm interested in so it was like an extended test drive. All staff was professional and courteous. Thank you. More
From making appt to payment, fantastic experience. Melissa greeting me at my precise appt time, explained what work they were doing and the cost. As promised I was done in 1.5 hrs. She reviewed the bi Melissa greeting me at my precise appt time, explained what work they were doing and the cost. As promised I was done in 1.5 hrs. She reviewed the bill and I made payment. Flawless. More
Terrible customer service since they bought out Cardinal. Didn’t do three things that were asked for. Took over a week to get car back. Horrible experience. Didn’t do three things that were asked for. Took over a week to get car back. Horrible experience. More

