Ocean Honda Groton

Ocean honda service at Groton was a good service , waiting in the refresher room it was pleasant, good snacks , waiting in the refresher room it was pleasant, good snacks , More

This is the first time I have used Ocean Honda. Cardinal Honda had me as a customer for 10 plus years. I had an appointment for just an oil change and sat there for an hour and a half before I got Cardinal Honda had me as a customer for 10 plus years. I had an appointment for just an oil change and sat there for an hour and a half before I got up to ask what the holdup was. Never actually spoke to a Kevin unless he didn't identify himself to me. When I asked about my car, I was angry to find out it was sitting in a line for vacuuming and this line was backed up. I had other appointments that day. Some older gentleman told the guy who had my paperwork to go get my keys. I paid my bill and left. I was so angry at their lack of communication and professionalism that I figured I better get out of there before I really blew. When I made the appointment, I specifically asked how long would it take bc I had other appointments to go to. She said about an hour. Surprise! An hour and a half later, it still wasn't ready. I probably wouldn't have gotten so angry. If someone that represented, the dealership had called me up and said look we're having a problem. Your car is waiting to be vacuumed, but we're backed up. That would've given me the opportunity to say OK never mind the vacuum then I'll just pay my bill and leave. But, I was never given that opportunity. I am seriously considering going to another Honda dealership. It is too bad because I gave Cardinal Honda in my business for years. More

I was very pleased with the service provided. All of my needs were satisfied. Thank You! All of my needs were satisfied. Thank You! More

Very unorganized. Not very knowledgeable for tech support on navigation system/CarPlay issues. They actually made things worse and then wouldn't do anything else. Not very knowledgeable for tech support on navigation system/CarPlay issues. They actually made things worse and then wouldn't do anything else. More

Very friendly and professional people's working there. They make me feel comfortable when I walked into the dealership and found the car I want. They make me feel comfortable when I walked into the dealership and found the car I want. More

Very efficient and quick. Pleasant waiting area with coffee and snacks. Quick response to a question I had. Pleasant waiting area with coffee and snacks. Quick response to a question I had. More

The service writer was polite and accommodating during the intake process and the end of service paperwork. the intake process and the end of service paperwork. More

My experience with the dealership was great. The people were very helpful. I will be coming back. The people were very helpful. I will be coming back. More

Easy and accommodating Easy and accommodating, prompt and polite service. Was able to get a same day appointment which was great. polite service. Was able to get a same day appointment which was great. More

Prompt Kept in loop Service well explained Friendly On time I had a great experience time I had a great experience More