Ocean Honda Santa Cruz

Typical service appointment My appointment was scheduled due to air leak in drivers door or window but was not told I needed a ride along so employee could hear it. Unfortunately My appointment was scheduled due to air leak in drivers door or window but was not told I needed a ride along so employee could hear it. Unfortunately my apptmt was at 7:00 am and no one was there until 8:00 but was told I needed my first service. More

Service Went in for an standard oil service. Excellent service from check-in to check-out. They were fast and efficient with the oil change. Very pleased. Went in for an standard oil service. Excellent service from check-in to check-out. They were fast and efficient with the oil change. Very pleased. More

Personal, friendly, helpful - a pleasure to do business I've bought two cars - a new 2015 Fit and today a 2018 HVR all-wheel drive car - through Ocean Honda (actually, three - I bought an SI years ago when I've bought two cars - a new 2015 Fit and today a 2018 HVR all-wheel drive car - through Ocean Honda (actually, three - I bought an SI years ago when the dealership was across 41st Ave.) My experience today was particularly good. Chris, Jason and Connor all provided stand-out service... and I even lucked into sharing their holiday taco lunch! More

Great all around service from everyone Ken Wyllie is an allstar, with 5 Star Service. The best. Everyone that assisted was awesome as well. The sandwich bar is the best idea I've ever seen Ken Wyllie is an allstar, with 5 Star Service. The best. Everyone that assisted was awesome as well. The sandwich bar is the best idea I've ever seen at a dealership. What a great way to keep customers happy. Ocean Honda you rock👍😃 More

Warning Light On I had a surprise issue due to a warning light being on--the engine icon--a scary one. I just drove to Service and got service. It was resolved promp I had a surprise issue due to a warning light being on--the engine icon--a scary one. I just drove to Service and got service. It was resolved promptly. More

Excellent work ... Courteous service This was our first service experience since we purchased our Honda Crosstour. Could not have gone better or more smoothly. Thank you to the service This was our first service experience since we purchased our Honda Crosstour. Could not have gone better or more smoothly. Thank you to the service team and expert mechanics for getting our car in and out during this busy holiday season. More

Good Service, Fast, Accurate Did what I asked, found problems, kept me informed. Genuine parts and factory service/tools. Tried generic shop, messed up my brakes with cheap parts. Did what I asked, found problems, kept me informed. Genuine parts and factory service/tools. Tried generic shop, messed up my brakes with cheap parts. Back to dealer, no problems. Been using this place since 2008. Never had something they fixed come out wrong or break again. Did notice price hike and slight service pricing flexibility decline after some investment group brought it up. That is too bad. It used to be best price and best service. I can't quite put my finger on it, but I feel the service changed after the buy out. In the past, I felt like they would repair things and bill a fair standard hourly rate, now everything is feels like "replace the unit rather than fix the defect" and "charge the flat rate per menu item." Price has become an issue lately, but good work costs more, and with coupons they can be reasonable. Minor issue is that the dealership is super popular, so appointment is an absolute must. Even with appointment there can sometimes be a 10 min wait because the lines are so long. Be patient, your service representative might be with another person, while someone else's is not. This means someone in line behind you might get served before you. If this happens, don't act like a baby. As soon as they finish, the representative will move to the next in line very promptly. Appointments are spread out at 15 minute increments, but things can get thrown off by customers that come late or try to squeeze in early, or show up with no appointment at all. Oh well, I have never had to wait more than 15 minutes and the shuttle is great! More

car service Noe did a great job in taking care of what was needed for my care. I will definately be back for service in the future. Noe did a great job in taking care of what was needed for my care. I will definately be back for service in the future. More

Excellent experience, start to finish! We came up from Carmel since Ocean Honda was the closest dealer to lease the Honda Clarity Electric. They were very welcoming and sent my wife and I o We came up from Carmel since Ocean Honda was the closest dealer to lease the Honda Clarity Electric. They were very welcoming and sent my wife and I off on a lengthy test drive. When we came back we worked our way through the paperwork (with several great conversations along the way). The particular vehicle we selected needed to be charged, so we couldn't just drive it home as we had hoped (they do need to install a fast charger). Then Eddie Thomas went over and above by offering to drive out car down to us in Camel the next day. Since then we have been enjoying this excellent vehicle. It seems to fit in our driveway next to our (also excellent) Honda Odyssey. Absolutely 5 star (more if I could). More

Customer friendly. Wayne has always given me excellent and honest service and that is why I recently bought the used CR-V. I have Two Honda’s and have them serviced at t Wayne has always given me excellent and honest service and that is why I recently bought the used CR-V. I have Two Honda’s and have them serviced at the dealership. More