Ocean Honda Santa Cruz

I was treated professional and in a timely manner. I went for an oil change on my 2017 Pilot. My appointment was at 9:30. The employee who assisted me (Noe Estrella) , was very professional and courteo I went for an oil change on my 2017 Pilot. My appointment was at 9:30. The employee who assisted me (Noe Estrella) , was very professional and courteous and helped right away.. I was told my car would be ready by 11:30, I received a call at 11 saying it was ready. Purchasing my car in March was a pleasant experience thanks to Ken. The service dept has added to that,experience. Thanks, Randy George. More

Very knowledgeable, helpful, and no pressure Ocean Honda has been servicing my Accord for more than 15 years. Never a problem. Always polite and helpful, from the moment I drive up until the mome Ocean Honda has been servicing my Accord for more than 15 years. Never a problem. Always polite and helpful, from the moment I drive up until the moment I drive off. Never any pressure to have more done than needed. More

Great Purchase Experience It may have helped that I knew an employee of this dealership, and that I purchased in cash, but this was one of the best buying experiences I have ha It may have helped that I knew an employee of this dealership, and that I purchased in cash, but this was one of the best buying experiences I have had purchasing a car. I am very happy with my Honda, and my maintenance package I purchased. More

Requested e-price, got a run around I requested an e-price. After 3 mails from the dealer, with no price the salesman called. I asked him for the price a few times and he gave a story o I requested an e-price. After 3 mails from the dealer, with no price the salesman called. I asked him for the price a few times and he gave a story of how he'll give me a higher price but I need to show up to get the true low price - I'm sad for the people who would believe the xx from the salesman. Other Honda dealers give their best price via the web. I will make my purchase at another dealership. More

Bait and Switch I came in with my family and took a test drive of a Pilot Touring and wanted to lease a new one. I got a few options and left to make a decision. Then I came in with my family and took a test drive of a Pilot Touring and wanted to lease a new one. I got a few options and left to make a decision. Then I got emails from a different salesman, Chris O Connell with quotes and then I replied that I wanted a specific model and exactly what I could afford with down payment. He called me back and said that it was a hard negotiation but if I was serious he could make it happen by contacting he ownership, but he needed me to be there. I told him I could be there Monday at 6pm and we dragged our kids out a second time on a school night and met him in his office. He told us to standby while he checked on the details and then he had Ken come out and see us. There was NO SUCH deal, and Ken apologized and said he was not aware of how we could have been offered that kind of deal. We completely wasted our family's time by trusting Chris O'Connell's word which turned out to be untrue and misleading. We left and did not make a purchase. More

Not impressed Called in to inquire about a new Honda Pilot, as I have done my research and was ready to buy. The sales Rep. had a bad attitude and no clue what a go Called in to inquire about a new Honda Pilot, as I have done my research and was ready to buy. The sales Rep. had a bad attitude and no clue what a good customer service is all about. Not a good way to earn business. Now i understand the low rating for this dealership. Moving on, definitely was not encouraging to pay them a visit. More

Chris O Connell is horrible to work with! Chris O Connell is the rudest, most unprofessional salesman, I have ever dealt with. He lied to me on the phone about working out the pricing of my tr Chris O Connell is the rudest, most unprofessional salesman, I have ever dealt with. He lied to me on the phone about working out the pricing of my trade in and the purchase of a new car. Chris O Connell stated, "I can work on the price, if you are here with your checkbook." We had a $500.00 difference, which he stated, "$500.00 is not a deal breaker for us" The truth is Chris had no intention of honoring he word and only cared about the money he would be making. I will never return to this dealership, they could care less about their customers or ever having future business from a customer. By the way, Chris O Connell makes fun of our reviews, he believes he is untouchable and our opinions don't mean anything! More

False Promises Was "lured" to this dealership from Monterey under the guise that they had a "special program" for customers who pass other dealerships and buy from t Was "lured" to this dealership from Monterey under the guise that they had a "special program" for customers who pass other dealerships and buy from them. Get there and not only do they not have the car I wanted, but no such "special program' exists. They then showed me basically sticker price deals they could offer. What a waste of my time. Simply left and went to Sam Linder Honda in Salinas. BEST selection of Hondas, BEST salesperson (Gloria), and BEST prices!! Went home in my new Accord last night. Avoid this dealership and head to Sam Linder in Salinas. More

Easy and Fun Experience We are fourth time returning customers. Although we got good service on the previous visits, we should of been working with Ken Wyllie. Ken made the p We are fourth time returning customers. Although we got good service on the previous visits, we should of been working with Ken Wyllie. Ken made the process of leasing a new car for my wife easy and FUN!. I realize that everyone is bound to have different experiences but from my point of view its all about attitude, specially your own. Ken really listened to us and made our requests be heard. We got the car and deal we wanted. They even threw in the Honda Sensing package for us. In the end everyone went home happy that night. well see you in 2-3 years Ken. Keep it up. More

Great job Ocean Honda I want to thank Eyad Shurbaji for being the best sales person I have ever met. When I arrived at Ocean Honda I had no credit with the super job Eyad S I want to thank Eyad Shurbaji for being the best sales person I have ever met. When I arrived at Ocean Honda I had no credit with the super job Eyad Shurbaji did on helping me , I walk out with a brand new 2016 Honda Civic . Also thank you to all the personal their that made my experience the best . What a great experience. ?? More