Ocean Honda Santa Cruz

Went beyond my expectations to fix the issue and explain it to me in person as well as taking me back into the shop to physically show me what was happening. to fix the issue and explain it to me in person as well as taking me back into the shop to physically show me what was happening. More

Excellent service advice and communication I can't thank my service adviser Eric Howard more for his excellent clear communication, attention to my concerns and swift repairs. Additionally I I can't thank my service adviser Eric Howard more for his excellent clear communication, attention to my concerns and swift repairs. Additionally I find all support staff to be pleasant and helpful. I am an OceanHonda fan! More

Clearly interested in satisfying the customer. I signed up on line for my insurance company's car buying service, and within minutes I received a phone call from Chris O'Connell. No other Honda ag I signed up on line for my insurance company's car buying service, and within minutes I received a phone call from Chris O'Connell. No other Honda agency even bothered to respond. The sales staff was friendly and helpful. They did not have the car I wanted in stock so I had to wait a couple of weeks for delivery. There was no pressure to buy what they had on the lot, just an interest in a satisfied customer. The entire experience was positive. More

thank you I always appreciate the customer service at Honda. I have been a customer for the past 20 years and will continue to purchase and service my Hondas h I always appreciate the customer service at Honda. I have been a customer for the past 20 years and will continue to purchase and service my Hondas here. More

Dustin Mosley is awesome!! I own a 2017 Honda CRV Touring AWD SRV and was having an issue with my battery dying if I did not drive it for a few days. With Dustin’s help, the ser I own a 2017 Honda CRV Touring AWD SRV and was having an issue with my battery dying if I did not drive it for a few days. With Dustin’s help, the service center was able to diagnose and fix the problem. So happy! Very personalized service. More

Personnel were very knowledgable professional and friendly Joe took the time to explain what benefits come with using my Costco membership and we decided to deal directly with Ocean. I believe the base price Joe took the time to explain what benefits come with using my Costco membership and we decided to deal directly with Ocean. I believe the base price we agreed to was reasonable. More

new car experince We came in to look at new cars, we had an appt. at toyota, but had time to kill. A new employee approached us and took us to Jeremy. We discussed look We came in to look at new cars, we had an appt. at toyota, but had time to kill. A new employee approached us and took us to Jeremy. We discussed looking for new cars, took a test drive before going to toyota ( where we had an appt.) after driving a corolla, we decided to buy a honda. Jeremy was polite, thoughtful. He explained and worked with us to find the car that we preferred.We would highly recommend him to any one looking for a honda. More

Wayne Shorter is the Best Though I usually ask for Wayne, I've had experience with other service reps and all have given me fine service. A busy service center, but very effici Though I usually ask for Wayne, I've had experience with other service reps and all have given me fine service. A busy service center, but very efficient. More

exceeded my epectations I was taken care of when I arrived. Wayne was courteous and friendly. He filed out the service documentation. He also notified when the car was don I was taken care of when I arrived. Wayne was courteous and friendly. He filed out the service documentation. He also notified when the car was done and reviewed the results of the service. I always enjoy working with the service department. More

Excellent Our vehicle is out of warranty, however, Erick has provided the repairs our vehicle needed at no cost to us even though our vehicle is out of warranty Our vehicle is out of warranty, however, Erick has provided the repairs our vehicle needed at no cost to us even though our vehicle is out of warranty. Erick has a positive attitude, listens and care the customer is fully satisfied with the service. Thank you Erick. More