Ocean Honda Santa Cruz

Rude behavior from the sales manager I am buying a Honda CRV and called them to get a quote before driving down there from Fremont CA.I spoke to 2 persons and they assured to provide me d I am buying a Honda CRV and called them to get a quote before driving down there from Fremont CA.I spoke to 2 persons and they assured to provide me details and plan appointment. Then the manager called who was so rude and unprofessional in behavior/communication. I would rather spend more at a better dealership handling customer better. bad day that i dealt with below: Chris O Connell BDC Manager Nik More

Place is Unprofessional and salesmen are Rude. All they care about is $$$ and are not into helping people who are on a budget. Buy at Sam Linder Honda in Salinas, CA. You won't be disappointed!!! care about is $$$ and are not into helping people who are on a budget. Buy at Sam Linder Honda in Salinas, CA. You won't be disappointed!!! More

Shopping for a new Odyssey, went to a dealership in the bay area got a deal I liked, so I called Ocean Honda (my local dealer) and asked them if they would match the deal I would come there to buy the Ody bay area got a deal I liked, so I called Ocean Honda (my local dealer) and asked them if they would match the deal I would come there to buy the Odyssey. The only reason I called Ocean Honda, is that I live in Santa Cruz, and would have liked to keep my money local. Once I got to Ocean Honda, I was given a completely different price. I was shocked! Not only did they not honor the price match, I was then told I was a BullShi**er!!! I'm read to spend 40k and the General Manager (John Monteleone) of the store is yelling at me and calling me a BSer. I HAD THE OFFER IN WRITING! I would and could not recommend this Dealership to anyone with a little self respect. More

This was the most blatant bait and switch dealership I ever experienced. Was looking for a specific vehicle. Called Ocean Honda dealership spoke with Internet sales – Chris O'Connell - and was told that t ever experienced. Was looking for a specific vehicle. Called Ocean Honda dealership spoke with Internet sales – Chris O'Connell - and was told that they have SUV in stock. Asked several times, giving specifics of the car, and stating that I need to pick-it up today. Was told – yes, vehicle is in stock. I live in San Jose, 30 miles away. Called again, to confirm that I am leaving, and that car is in stock, and that I am ready to pick it up today. Was told – yes, it is. Packed my family ( 2 kids ), drove for 30 miles, experienced kids getting bored and fighting, traffic and curves of HW 17. Upon arriving at the dealership, was greeted by another sales guy, Chris never came out. After 30 minutes of no action, learned that there is no car in stock, and that they are “securing” it from another dealership. I have Called Chris, to express my disappointment. During the call I mentioned that this dishonest behavior is unacceptable, and will be reported to BBB and yelp. Instead of apology, Chris started pretending to be scared, and I quote “oh, no, not Yelp”. I have spent 2 hours of my time, 60 miles and 3 gallons - think twice before patronizing this place. More

I can't wait to share my experience with others. Never go here as it seems that if you don't have a solid credit rating these people, managers Chris and Alejandro {Alex} who are so unprofessional in my opini here as it seems that if you don't have a solid credit rating these people, managers Chris and Alejandro {Alex} who are so unprofessional in my opinion will try their best to get as much money out of you as possible for their own pockets. I don't believe all salespersons have the same low integrity. I am employed as middle school teacher about an hour away from Santa Cruz, the city in which I live and where these 2 predators do well at contributing to the bad rep. car dealerships get. I plan to search places that review car dealerships to warn others to stay away. More