Ocean Honda of Brockton

As Usual it is the little things that cause the biggest problems, after writing a positive review of my buying experience here I must now submit a negative aspect. Bernardi as well as all dealers, charges problems, after writing a positive review of my buying experience here I must now submit a negative aspect. Bernardi as well as all dealers, charges a significant Document Preparation Fee. Our vehicle was paid for and financing arrangements were made last Monday, 8 days ago. We were told that the dealer would also take care of surrendering the plates on one of the trade ins. When we picked up vehicle on thursday, the registration was not ready, a little annoying but OK. But when we did not get a call Friday to tell us that the registration, again a little annoying. We did get a call on Saturday indicating the registration was ready. We picked up the Registration on Monday, but I noticed that the plate surrender receipt was not included. I called my Insurance agent who informed me that the plate was still valid. I thought, what does the dealer care, he already has my money, who cares if I have to pay insurance every day for a vehicle that was traded in. I called Bernardi and Jim apologized for the mix up and said "Iknow it has already been done" Why does he feel the need to lie to me. Respect lost, then he told me that their Registry clerk had a death in the family, why should I believe him now. If it was true, at the Doc Prep fee charged should be enough to cover contingencies. I went online and cancelled the Plates on the DMV website in less than one minute, was that so difficult? More

What can we say? Our experience at Bernardi Honda in Brockton was nothing short of terrific. Customer service, price and friendliness exceeded our expectations and were the best we've had at any auto d Brockton was nothing short of terrific. Customer service, price and friendliness exceeded our expectations and were the best we've had at any auto dealer. Jamie Waitt was very easy to deal with - now that's someone who knows his business! Lunel Myrthil was very friendly and accommodating. We passed several dealerships between our home and Brockton but couldn't be happier with our purchase. Do yourself a favor and start there - if your experience is anything like ours you won't be disappointed! John, Carol, Garrett and Dawson from Westford, MA More

After bringing my 2008 Honda CRV for it's 50,000.00 mile scheduled maintenance check-up today, I felt compelled to write this heartfelt review. I was pleasantly greeted at the Service Department, drive scheduled maintenance check-up today, I felt compelled to write this heartfelt review. I was pleasantly greeted at the Service Department, drive-thru door, by Owen Garber, a Service Consultant, whose name I do not see listed above. However, this gentleman went out of his way to make sure he went over all aspects that were going to be performed on my vehicle. He stopped along the way to ask me if I had any questions of my own. He kindly answered each and every one of them. Often times, a service consultant or technician have a tendency to talk down towards women, however, I can assure you that Owen never made me feel that way at all. I was escorted over to the diner by Owen while I waited for my car. I was given a complementary token that allowed me to have a bite to eat and a cold beverage, free of charge. I enjoyed my relaxing, waiting time and had a bite to eat and did some reading. I could have waited and watched t.v. in the spacious waiting area, where there was a good size flat screen t.v. Owen came back to see me a couple of times to let me know how they were making out with my car and to make sure I was comfortable. I was given a multi-point inspection form that showed me how my vehicle measured up to this inspection. In short, I would like to express my sincere thanks and gratitude to Owen for his professional and personable demeanor. He truly went out of his way to resolve an issue that he knew "caught me off guard" and he was able to rectify the situation with 100% satisfaction. Of note, I was also able to use my 10% off coupon on Vehicle Service!!! Bonus!!! With Gratitude, Melody Carvalho Proud owner of a 2008 Honda-CRV More

Very good experience ! Would recommend to anyone looking for a new or used car. Arnold Levy was very helpful as well as Danny Henriquez was outstanding. for a new or used car. Arnold Levy was very helpful as well as Danny Henriquez was outstanding. More

I was dreading having to buy a new vehicle because of past experiences with car sales people. Gail Randall made my visit a very positive and unstressful experience. She wasn't aggressive or pushy an past experiences with car sales people. Gail Randall made my visit a very positive and unstressful experience. She wasn't aggressive or pushy and seemed more like a friend than a sales person. I met Jamie Waitt, a sales manager, and in no way did he make me feel pressured to buy that day. He assured me that he would work with me to get the best price. When I returned the next day, after having decided to purchase the CRV I had looked at, I told Gail that I had done my homework and that I was willing to purchase the vehicle provided they agreed to what I wanted to pay for the CRV. The price was accepted with no hassle. I met Ashley Knox, a very lovely young woman, who went over the list of available options and explained if I didn't unerstand. Again, no pressure, no stress. I then met Marie who walked me through the financing portion and she, too, was very friendly and very knowledgeable. The following day when I came in to pick up my CRV, I was treated like royalty. I was introduced to all the service people I would be dealing with in the future, given a tour of all their service facilities and had everything explained to me in detail. All in all a very pleasurable experience. I would highly recommend this dealership and its people. More

I was in the market for a new Honda and shopped around. I had previously visited a competitor and was under-welmed both with the service and offer. I entered Bernardi Honda of Brockton last Wednesday March 2 had previously visited a competitor and was under-welmed both with the service and offer. I entered Bernardi Honda of Brockton last Wednesday March 21st and met with Lawrie and Bob. First off, the service and atmosphere was a welcome amenity. Before even discussing financials, Bob and Lawire took the time to ask questions to understand exactly what I need. They presented several scenarios all with agreeable outcomes. I decided on a Honda Civic and was pleasantly surprised that the whoel deal only took a few hours. I was able to turn in my old Honda for a new one. I even recommended Bernardi Honda to a co=worker and she went in a purchased a new CR-V 3 days after me. All in all, a very good experience. More

I had a great experience at Bernardi of Brockton. I purchased a Honda Accord on Presidents Day weekend and was pleased with the knowledge, professionalism and courtesy of the entire staff. But to me, S purchased a Honda Accord on Presidents Day weekend and was pleased with the knowledge, professionalism and courtesy of the entire staff. But to me, Sam my salesman really was responsible for my great experience. He was respectful and polite throughout my buying experience and was a pleasure to work with during the process. I would recommend Bernardi of Brockton and Sam to anyone looking for a new vehicle. Thanks Bernardi! More

Great Service Told him what I wanted and my payment amount and he made it happen. There was no going back and forth over the price. thank you for a job well done. amount and he made it happen. There was no going back and forth over the price. thank you for a job well done. More

I had the best experience at Bernardi Honda in Brockton! The place is beautiful, and the employees are very helpful and friendly and are not pushy! I have been to about six dealerships within the past four The place is beautiful, and the employees are very helpful and friendly and are not pushy! I have been to about six dealerships within the past four months and have not had the best luck and felt pressured and tricked but other dealers. Max (a new employee) was very helpful and very patient with me as it was my first car purchase (I'm 20 years old and was extremely nervous). I was there for a couple hours trying to choose between new or old and what type. Max was extremely patient and did not once push anything on me. Also the price was just what i was looking for!I would highly recommend buying a car here! Great experience! I will be back when it's time for a new car and deffinetly for service! Thank you Max ! I love my new Honda civic!!! :) More

Kudos to Sami and the service department at Bernadi Honda. Over the last two months I have had to bring my car for service twice, once for a bad light and once for an oil change. Though these were smal Honda. Over the last two months I have had to bring my car for service twice, once for a bad light and once for an oil change. Though these were small fixes, Sami treated me as if I was his only customer. Sami was quick to greet me, answer my questions, and assure me the work would be completed as quickly as possible. Sami's freindliness and professionalism is second to none and I always look forward to dealing with him whenever I need to bring my car in. He and the service department at Bernadi continue to impress me over the last year plus that I have servicing my cars at Bernadi Honda. Thank you Sami! More