Ocean Mazda Roswell

The Service Department at Mazda of Roswell is HORRIBLE! I assumed my first negative experience with them was a fluke. Making an appointment for an oil change was difficult. They made it seem like I was a I assumed my first negative experience with them was a fluke. Making an appointment for an oil change was difficult. They made it seem like I was asking for "the impossible" just to get them to service the car that THEY sold me. After waiting several days, I was granted an audience with the technicians and received an oil change and tire rotation. I did, however, turn down their recommendation to change a filter (for $60) and opted to replace it myself (for $10), they texted and emailed me for weeks trying to get me to come back in and purchase their overpriced equipment. My second experience was even worse. My 4 attempts at calling the Service Department were in vane. No one would even answer the phone and their "mail-box was full". The receptionist had to walk back to the Service Desk and ask them to please pick up the line. When my call was finally answered, I was told that I would have to wait almost 3 weeks for an appointment. ARE YOU KIDDING ME! I went down the street and received an oil change and a tire rotation for half the price that I was charged at Mazda of Roswell on my first visit, and I was in and out within an hour. No appointment necessary. How do you stay in business when you can't even service what you sell? That's 2 strikes. I probably won't stick around for a 3rd. More

Team working over there is good. At my visit team were able to find my requirements and make it happen At my visit team were able to find my requirements and make it happen More

Roswell Mazda location is clean and inviting. Associates are friendly. I brought my CX-9 in for routine service and had no plans on test driving any cars. Ron approached me as I was walking in Associates are friendly. I brought my CX-9 in for routine service and had no plans on test driving any cars. Ron approached me as I was walking in to pick up my car. He was very friendly and had a contagious smile and was not pushy. I ended up test driving the Mazda 3 and the Miata. Ron did a great job of explaining the features of both cars. I will definitely be returning to Roswell Mazda to purchase a Miata stick shift from Ron when the time is right. Thank you Ron! More

Mazda of Roswell exceeded my expectations with exceptional customer service. My salesperson, Melisa Charles, was fantastic – knowledgeable, friendly, and a true sweetheart. The overall experience exceptional customer service. My salesperson, Melisa Charles, was fantastic – knowledgeable, friendly, and a true sweetheart. The overall experience was great, and I highly recommend checking them out for your car shopping needs. More

Dealership is clean and offered snacks and drinks. They were nice and happy to help even though I didn’t get a deal I was looking for. They were nice and happy to help even though I didn’t get a deal I was looking for. More

Awesome customer service. Personable, and not the typical pushy salesman. Definitely a better experience than I had expected based off of previous experiences at car dealershi Personable, and not the typical pushy salesman. Definitely a better experience than I had expected based off of previous experiences at car dealerships More

The Dealership was clean and had a nice design. The customer service was absolutely fantastic. The customer service was absolutely fantastic. More

Jared was polite and professional, knowledgeable of all car features, and answered all our questions. I would definitely recommend him. car features, and answered all our questions. I would definitely recommend him. More

Very friendly and respectful. Not a pushy seller and understood my needs and desires all the time. Not a pushy seller and understood my needs and desires all the time. More

What a detailed walkthrough of the new Mazda 3. He relayed more information than I think my brain could contain, while being courteous, fun, and friendly. You don’t usually say you enjoy your tim He relayed more information than I think my brain could contain, while being courteous, fun, and friendly. You don’t usually say you enjoy your time with a car salesperson, but in this case I had a truly good time on the test drive. Keep this guy happy, he makes for happy customers! More