Ocean Mazda

Very disorganized and liers!! Be careful when buying at this dealership especially if you're trading in a financed car. I bought a 2016 Mazda3 45 days ago and traded in my old Mazd Be careful when buying at this dealership especially if you're trading in a financed car. I bought a 2016 Mazda3 45 days ago and traded in my old Mazda; up to this day the bank has yet to receive the payoff and they keep telling the bank they don't have the car in the lot when I gave them the keys and left the car in there. I had already complained 2 weeks ago with the dealer's Sales Manager about them not sending the pay off to the bank and he came up with the story of him making a mistake by giving me a discount he shouldn't have and therefore we had to modify the sales agreement; it didn't really affect me because in the end I was getting the same monthly payment with same APR and same # of payment. But what is dissappointing is that back then I thought everything was going to be resolved with the bank but unfortunately it hasn't. What worries me is that the bank is telling me that the trade in account is already 15 days past due and they will report late payment to the credit bureau after 30 days.. Its just crazy that this dealer doesn't care about the consumer and doesn't pay off this car. More

Extremely rude and unprofessional! Don't judge a dealer by the way they treat you when trying to close a deal. Judge them based on their service after all the paperwork is signed. The w Don't judge a dealer by the way they treat you when trying to close a deal. Judge them based on their service after all the paperwork is signed. The way these people conduct business is unprofessional. I bought my car a month ago and they have yet to pay off my trade in and i still have no clue who i need to make my first payment to. I've been passed from one person to another trying to get this solved and the only person to somewhat help was the finance guy after my husband had to go in person and wait for a check they still owed us from my trade in ONE MONTH AGO. The accounting person never returned my call, the sales person straight up just ignored my calls and texts even after telling us to reach out to him no matter what we needed. Very disappointed. The irony is that i was in a car accident last week and the car is potentially a total loss, meaning that i could have been a returning customer. I now want nothing to do with Ocean Mazda or even the brand for that matter. If you still decide to buy a car from this dealer make sure not to fill out that famous Mazda survey until the very end. More

BE CAREFUL with OCEAN MAZDA Be careful with each financial person (RED LIGTH), don't believe in them, especially Rey Padron and Leo Vera (Financial Manager), they are friendly wi Be careful with each financial person (RED LIGTH), don't believe in them, especially Rey Padron and Leo Vera (Financial Manager), they are friendly with you and smiling all the time, but they are sharks with sharps teeth. Check all document and numbers before sign any paper. BE CAREFUL, remember they don't care you, they only want to SALES. Check warranties and services because they want to sale you many things that you don't need it...DONT BELIEVE IN THEM....They put the fake prices in internet, false advertising is illegal. They try to sell you a car to a much higher price. Check the papers very well before sign any document. More

Great experience purchasing my new Mazda 6 Had a great experience last Sunday when i went to purchase a new 2016 Mazda 6. The sales person, Jesus, was very friendly and helpful throughout the Had a great experience last Sunday when i went to purchase a new 2016 Mazda 6. The sales person, Jesus, was very friendly and helpful throughout the entire process. Robert (GM), was also instrumental and courteous through the final steps and we were out of there in no time! Great vehicle and even better service! More

Javier was FANTASTIC I came in to find a small SUV (after having a cadillac CTS) and Javier spent a great deal of time with myself and my parents looking for precisely the I came in to find a small SUV (after having a cadillac CTS) and Javier spent a great deal of time with myself and my parents looking for precisely the correct car for me. He was extremely amiable, easy to get in touch with, made sure to always follow up, and checked every single avenue to find me the best deal. I HIGHLY recommend Javier H. at Ocean Mazda. He is also funny! An all-around nice guy. He will not let down. More

Best experience ever buying a car. My first car at Ocean Mazda. Overall excellent experience. These are the staff memebers that helped me. Totally recommend Yanet Borges. Yanet Borges, My first car at Ocean Mazda. Overall excellent experience. These are the staff memebers that helped me. Totally recommend Yanet Borges. Yanet Borges, sales. Jorge Vazques, sales Manager. Alexander Mangual, finance. Julian Bertel, finance. More

Awesome experience Bought so far a couple a mazdas and it's been awesome,i dealt with the internet department,with Israel The BDC Director,don't understand a review I sa Bought so far a couple a mazdas and it's been awesome,i dealt with the internet department,with Israel The BDC Director,don't understand a review I saw here,Mr Israel Diaz is not a sales rep and he took care of our family for a request we made on line,what I really liked is that they told me upfront everything,these people are young Honest proffesionals More

horrible experience I get there at 10:23am to get my car diagnosed. Vlad was the one who attended me. He told me it would be 3hrs max till they figured out what was wrong I get there at 10:23am to get my car diagnosed. Vlad was the one who attended me. He told me it would be 3hrs max till they figured out what was wrong with my car. It was not even 2hrs till he called me back. When he phoned me i was right around the corner so i walked into his office. He told me the car car was done being checked and the estimate of how much it was gonna cost. He was actually very helpful till he gave the paper work to the cashier. When i approached her she said she hadnt recieved the keys due to the fact they apparently wash and clean the cars after they get service. After 30 minutes i came back and asked how long it was gonna take and both cashiers had no idea what i was talking about didnt know where the man who attended me was, apparently he had left. Then they proceeded to tell me they were still checking my car. And still washing it. So i sat down and waited another 30 minutes. When i went back and asked again they told me to wait and they would call me. Ive been waiting already for 4 hours. When they finally brought my car to me. They just gave me the keys and proceeded like it was no big deal. My car hadnt been washed the inside was still the same. Now im just wondering why it took so long. They didnt wash my car and i waited an extra 2 hours. Its just the principle. How am i supposed to trust these ppl when im being lied to and have me waiting 5 hours in total for nothing after getting my results. Im very unpleased with the staff and dealer. More

Will not negotiate When to get pricing and test drive on a Mazda 6 Touring . They Will only negotiate $600 below MSRP and don't even ask about matching any internet pric When to get pricing and test drive on a Mazda 6 Touring . They Will only negotiate $600 below MSRP and don't even ask about matching any internet pricing. The sales Mgr. gives you the look and almost shows you the door. Drove all the way to Gunther Mazda in Fort Lauderdale saving over 3K below invoice plus 0% financing for 5 years. Also noticed that their inventory is very limited and do not bother to show you the color or options you are looking for. More

The WORST dealership in Town If you like Old Sales Gimmicks, long waiting and Lies ... Ocean Mazda is the place for you! After checking the Mazda website, I was happy to see th If you like Old Sales Gimmicks, long waiting and Lies ... Ocean Mazda is the place for you! After checking the Mazda website, I was happy to see the car I wanted had a great special offer from Mazda, so I headed to the closest Mazda dealership close to my house (Ocean Mazda). After picking the car I wanted, they actually offered me a horrible deal. I told them about the special offer from Mazda and the lies started: - (Salesman) "This offer is for Manual Transmission only ..." - (Me) Nope ... here's the print out with the details, It says automatic! - (Salesman) "Ok, let me talk to my manager" - (Salesman - 28 minutes later) "This offer is no longer available" - (Me) "You are kidding right? Here's the special with the date straight from Mazda's website on my Smartphone! - (Salesman) "Ok, Let me talk to my Manager..." - (Salesman - 19 minutes later) "My manager told me we can't make Mazda's deal, only their (Much higher) deal! Very politely I thank them and left ... Drove to Mazda of North Miami which not only they made the Mazda's deal BETTER, without Gimmicks or pressure to buy with a great customer service. More