Ocean Subaru of Fullerton

Very disappointed and upset at their service. Need to speak to a service manager or higher. Need to speak to a service manager or higher. More

Service is unable/unwilling to replace the navigation system despite repeated visits on my end end and time needed away from work. system despite repeated visits on my end end and time needed away from work. More

It is always pleasant experience to visit this dealership. Friendly staff and thorough service. Estimated wait time can be off at times. dealership. Friendly staff and thorough service. Estimated wait time can be off at times. More

My salesman Stephen was awesome. The finance lady was incredible. She answered every questions. Everything I needed. I would always go back there again. The finance lady was incredible. She answered every questions. Everything I needed. I would always go back there again. More

We loved working with John and your other crew members. We will definitely recommend your dealership to friends and family We will definitely recommend your dealership to friends and family More

Always willing to help and answer any questions. I love my Fullerton dealership service department and staff . Keep up the great customer service. I love my Fullerton dealership service department and staff . Keep up the great customer service. More

Our salesman, Emmanuel really advocated for us and worked to show us all the possibilities in our price range. He also had fast communication when we had further questions. to show us all the possibilities in our price range. He also had fast communication when we had further questions. More

Customer service got my car in and out with ease. The people there are always kind and helpful. The people there are always kind and helpful. More

Prescilla our dealer was very professional, friendly, patient, knowledgeable about the vehicles we were looking at and test drove. patient, knowledgeable about the vehicles we were looking at and test drove. More

I hate to write this but the overall experience my wife and I had at Ocean Subaru was "poor". I would like to talk to the actual owner of the dealership to discuss. However, to be brief, always get other and I had at Ocean Subaru was "poor". I would like to talk to the actual owner of the dealership to discuss. However, to be brief, always get other car quotes before sitting down to finalize a transaction with Ocean Subaur. Make sure you are comparing the "same" equipment. The Crosstrek, which I bought, has a number of trims. Make sure you compare "apples to apples". And, my experience with the finance department was one of great difficulty. But, be careful of the push for the "extended warranties". I was pushed to buy a whole bunch of them but had previously refused to do so. But that didn't stop them from trying. The Finance person had for some reason pushed on the electrical system warranty extension. And, guess what". My car's electrical system failed after five days. I bought the car on July 20, 2025. Five days later the system fails. And, I am then told there has been a national recall on the particular part and it is "backordered"!!!! I was sold a car with a known defective part. I have since been provided a "loaner" car. Today it is August 8th. And, no one from the dealership has called me to update me on what is happening with the car! I have had to postpone my trip with my wife but I will now just take the courtesy car and hope it doesn't fail. I now want my car replaced and some items which I will discuss with the owner. Bottom-line, be very careful and trust your gut. More