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Oklahoma City Volkswagen
Oklahoma City, OK
1,414 Reviews
At Oklahoma City Volkswagen, we're making a difference by providing a great selection of vehicles and top-notch customer service to drivers in Oklahoma City, Norman, and Edmond. Plus, we're committed to helping you through every step of owning a car, from researching to getting maintenance on it. We're servicing you and nothing else!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,414 reviews
October 14, 2020
Update: On 12/16/2020 the transmission bearing on my car started to go, resulting in a mechanic visit where they were able to diagnose and said it wasn't the safest to drive because it would only get worse. started to go, resulting in a mechanic visit where they were able to diagnose and said it wasn't the safest to drive because it would only get worse. I called the dealership because we had a warranty, resulting in a 3.5 wait time for someone to call me back and tell me what to do. I pay almost $300 to have it towed 70 miles to the dealership, to get there and have Brian in service meet with an attitude. I told him what was going on and the whole conversation with him was beyond condescending. Questioning everything I said and said "well maybe your mechanic isnt sure what hes talking about." The only reason my mechanic didn't fix it is because it was under warranty. We did get a rental car from them, which I appreciate but they had to "find" the car when we got there resulting in even more frustration. Then the rental car had no gas, and as we're pulling away our salesmen goes "if you need piece of mind we can get you in a newer car than yours now" Like really? Not the appropriate time. There was nothing about us arriving at the dealership that went well. I was told I was opted in for the service texts, but have not received anything in that regard since the car was dropped off. I asked if I could get an update by 10 am and I was told by Brian that he could that, but he never called. I had to call at 2 pm and get an update. On top of that, I was told my car was going to get a 2nd opinion on Monday, so I waited and finally had to call again around 12 on Monday to ask what was going on. Turns out, they took my car Friday and didn't communicate anything. I asked why nobody called and was met with silence. They are saying they are not getting anything in codes, a bearing wouldn't throw a code. I feel like they are pushing this off to get past the warranty so they don't have to deal with it. I have asked multiple times for the warranty to be emailed to me since it wasn't originally included in my paperwork and still don't have it. At this point I am probably being petty but the sales guy said he took the car to see for himself - if you're not service why are you driving it? This whole process has been so frustrating. We have written documentation with the mileage, date, and diagnoses from our mechanic and are documenting everything. We will be expecting the warranty to be covered when this happens again. I would NEVER use this dealership again and I sure wouldn't recommend it to anyone. My sales guy was great, we were on the same page about the trade in and new vehicle, so I don’t want this review to reflect badly on him, because it shouldn’t. It was the finance guys and everyone after that that, that rubbed me the wrong way. Seemed like nothing but a bunch of frat boys and super pushy on the extra packages. They seemed to care more about the OU game and making some extra bucks than providing customer service that the customer is comfortable with. I honestly think they would have taken advantage of me if my husband wasn’t there to speak up. It was just uncomfortable with everyone after my sales guy. More
by kmschmult
Verified CustomerEmployees Worked With
Jordan Noonan, Brian Smith
October 13, 2020
They go out of their way to make sure the customer is satisfied with the work and always polite. The work is always complete and satisfactory satisfied with the work and always polite. The work is always complete and satisfactory More
by Mrsweat1
Employees Worked With
Brian Smith, Tammy Chadwick, Antonio Nieto
October 12, 2020
Always a great experience with the service department. Brian, Antonio and Tammy are always super nice and very professional. I never dread having to have my car serviced. Brian, Antonio and Tammy are always super nice and very professional. I never dread having to have my car serviced. More
by REBECCAREY1968
Employees Worked With
Brian Smith, Tammy Chadwick
October 08, 2020
Reminder was sent out to let me know it was time to schedule service. Scheduling service was quick and easy. Service was completed in a timely manor and I was on my way in no time. I really appreciated schedule service. Scheduling service was quick and easy. Service was completed in a timely manor and I was on my way in no time. I really appreciated the COVID-19 protective measures they implemented. More
by Dhosk0
Employees Worked With
Antonio Nieto
October 07, 2020
It’s an amazing experience and I am looking forward to enjoying my new suv. The sales guy was professional and made sure I was taken care of. enjoying my new suv. The sales guy was professional and made sure I was taken care of. More
by oluchichi12
Employees Worked With
Mario Fails, Joey Threet, Lance Ramsey
October 06, 2020
Got me in quickly, great communication, took great care of me. Repairs were done quickly and vehicle was back to me fast and is 100% again. of me. Repairs were done quickly and vehicle was back to me fast and is 100% again. More
by tpbailey
Employees Worked With
Brian Smith, Tammy Chadwick, Antonio Nieto
October 06, 2020
The service technicians are friendly, quick and courteous. Brian Smith has always been helpful and great to deal with. I have never experienced any issues with the service department at OKC VW. courteous. Brian Smith has always been helpful and great to deal with. I have never experienced any issues with the service department at OKC VW. More
by NATHANJGOAD
Employees Worked With
Brian Smith, Tammy Chadwick
October 06, 2020
Pickup up used car that son had purchased. Dealership was respectful of time and didn't push to inflate the price with a bunch of extras once advised I had no interest. was respectful of time and didn't push to inflate the price with a bunch of extras once advised I had no interest. More
by robrudolph1
Employees Worked With
Mario Fails, John McConnell
October 05, 2020
A very pleasant place to have your Volkswagen serviced. Everyone I have dealt with in the Service department seems to be very courteous and knowledgeable. I have been going there for all of my service work Everyone I have dealt with in the Service department seems to be very courteous and knowledgeable. I have been going there for all of my service work since my first Passat was purchased in 2016 (Cable Volkswagen) Now I have my 2020 and wouldn't dare take it anywhere else. More
by tim.scribner0
Employees Worked With
Brian Smith, Tammy Chadwick, Antonio Nieto
