Oklahoma City Volkswagen

excellent service The service adviser is the best adviser that I have ever worked with in all the years that I have owned a car (55 years). The service adviser is the best adviser that I have ever worked with in all the years that I have owned a car (55 years). More

Great communication throughout and extremely nice people at the service desk. I will say that I was waiting out in the front lobby and I’m not sure who exactly it was, but it seemed to be coming from the sa at the service desk. I will say that I was waiting out in the front lobby and I’m not sure who exactly it was, but it seemed to be coming from the sales offices and it was a couple of men talking extremely loud and obnoxiously. Some profanity was also used. I have no problem with that, but if any kids were present, their parents might have had a problem with it. Just have to be constantly conscious that there might be customers around and what language you’re using in a professional environment. More

Amazing so professional and so direct. Love the service! Had the car in and out in a timely manner. Called through out the service with updates! Had the car in and out in a timely manner. Called through out the service with updates! More

Joey went above and beyond to make sure I found the right vehicle and in the color combination and trim level that I wanted. Best car buying experience I’ve ever had! vehicle and in the color combination and trim level that I wanted. Best car buying experience I’ve ever had! More

My car salesman and tech guy were great and I really appreciate the work they put in to try and find the best deal for the situation I was in. They were knowledge and attentive to my needs as a customer appreciate the work they put in to try and find the best deal for the situation I was in. They were knowledge and attentive to my needs as a customer. I had to give up my Tacoma due to a move overseas where I couldn't take it. I didn't want to sell, but downsizing was my only option...but the sales rep worked me through a good plan and set up with a VW Golf. There are a few things I didn't appreciate though, and it was my coordination with the finance rep (can't find name in list below to rate). While he seems to be a nice enough guy, I felt he was very aggressive with his sales tactics and didn't seem to understand my situation, which could have been solved if he talked to the sales rep before having me sign contracts. It felt like I was being extremely pressured into buying the gap insurance by using fear tactics as leverage to get me to buy. Things like saying my safety was on the line and I could get in real trouble financially if I don't buy (even though I'm confident my insurance USAA would easily take care of me) If he had taken the time to know how hard it was for me to sell my truck, I think he would have done better with his sales portion. I ended up regretting buying the gap insurance after leaving the dealership, and the only reason why I caved was to get him to stop pressuring me to buy. It did not make me feel good at the end of the day. Also, after the purchase of my car and I was cleaning out my truck, I noticed a huge scratch on the left passenger door. I had rinsed off my car that morning and it was not there during that time. Somewhere in the process of the sale, my truck got dinged and that is frustrating. I just hope it didn't affect my final sale. Lastly, I've had to take my new car to the shop already because Android auto would not work and there was an issue with the display hud. Now it is in the shop for at least two more days. The people in the service department where great to work with though, and they are doing everything they can to get my car working again. Overall, everything was a pretty good experience...just some frustrating moments with finance and the car display not working. More

Everyone made the car buying experience quick and easy. I will definitely recommend them to anyone looking for a new or used car. Thank you! will definitely recommend them to anyone looking for a new or used car. Thank you! More

Very easy process. Both Joey and the financial processor were factual and to the point. There was no wasted time with pushy sales like typical car salesmen. Thanks OKC VW! were factual and to the point. There was no wasted time with pushy sales like typical car salesmen. Thanks OKC VW! More

Excellent Tammy, our service provider, is always helpful and friendly. She has taken care of our service needs on our 2 VWs for over 10 years and we really app Tammy, our service provider, is always helpful and friendly. She has taken care of our service needs on our 2 VWs for over 10 years and we really appreciate her. More

Everyone was fantastic! Very helpful. The quickest and easiest car buying experience I’ve ever had. Would definitely go back next time I’m looking to buy another car easiest car buying experience I’ve ever had. Would definitely go back next time I’m looking to buy another car More

Excellent Service The Team at Oklahoma City Volkswagen are always great to work with! They sincerely care about their customers and the work they are doing. I have no d The Team at Oklahoma City Volkswagen are always great to work with! They sincerely care about their customers and the work they are doing. I have no doubt, that their commitment to their customers and the quality of work is the reason that they have been there for years (I have worked with the same service advisor for 20 years!) and will continue to be there. Thank you for your great work! More