Oklahoma City Volkswagen

Kept us there for 3 hours and didn't listen to anything we said about financing. Told me how worthless my car was without even seeing it first, trying to justify their low trade in value they were giving we said about financing. Told me how worthless my car was without even seeing it first, trying to justify their low trade in value they were giving me. Ran my husbands credit 7 times and mine 3 times, then came back with payment still much higher than what we told them we wanted. Go to Carvana and skip all this hassle. More

Terrible business, stole my Money and won’t refund me. If I could give 0 stars I would. Very Dishonest company I wouldn’t recommend s shopping there I could give 0 stars I would. Very Dishonest company I wouldn’t recommend s shopping there More

Damaged my wheel, promised to fix and still nothing! I will make this story as short as possible. I purchased my Audi S5 from a dealership in Edmond.. Since this VW Dealership is the closest APR Perfor I will make this story as short as possible. I purchased my Audi S5 from a dealership in Edmond.. Since this VW Dealership is the closest APR Performance Dealer to my home I scheduled my Audi in for a Stage 1 upgrade. This upgrade is completely at my cost since it is a performance upgrade to the supercharged engine and cost a thousand dollars. The car still had a paper tag on in when I took it in and when I got my got back from the dealer I got more than I bargained for because the tech had curbed one of my wheels! I confronted my service advised Brian and he apologized and promised to remedy the problem. After talking to his manager they scheduled me in a week later for a mobile wheel repair vendor to repair and refinish my wheel. I was understanding because I understand "things" happen. I showed up 15 mins early for my appointment and they took the car into service. About an hour later I asked how it was going since this was suppose to be a minor repair and was told they had not even started on it. I waited fo r2 hours and still nothing. At this point I said, I am leaving, this repair person is obviously not worth a xxxx and left. They promised to again to make it right and said we will send him to your home.....that was 3 weeks ago. Bottom line, LIES! The general manger was suppose to follow up since they messed up my initial repair appointment and my best guess is that they just pass the responsibility around until you give up trying to hold someone accountable. It was at this point I returned to dealer again unannounced and said remove the performance tune off my car and refund my money since it had a 30 day no questions asked refund policy. They did refund my money and removed the APR tune from my car. However I am still left with a damaged wheel. Granted me returning my vehicle and them refunding me my purchase got their attention, they promised again to fix my wheel. NOTHING! What does this say about this dealership? They will lie to you, not follow up on their word and leave you hanging. DO NOT TRUST THIS DEALERSHIP! I will revise this review if they make it right, but I am sure I wasting even more time hoping they would live up to their word. Follow up to original review: As mentioned I said I would follow up if the dealership took care of this matter. Robert who is a manager at the dealership called me. We made arrangements to repair the wheel. I actually removed the wheel from my car and dropped it off for repair. I was notified the very next day it was ready. I picked it up and it was indeed repaired. Thank you OKC VW. Now with that being said......the wheel repair company's repair lasted for 3 car washes before the paint started coming off the wheel. The repair was fixed using paint and not a powdercoat repair like the factory finish. The only other thing I will say is that the dealership needs to use a different vendor for these type repairs. It seems like the root to not getting my problem resolved revolves around the wheel repair company. I have changed my star rating accordingly. More

"Manage"r was extremely rude so I went into drive a 2019 tiguan the other day and I thought it was decent I'm comparing it with a bunch of other vehicles. After leaving to dealers so I went into drive a 2019 tiguan the other day and I thought it was decent I'm comparing it with a bunch of other vehicles. After leaving to dealership on told the salesman I give him a call back in a couple days and which I did he was unavailable, happened be with a customer, but the person that answer the phone told me that he just happened to be the manager of my salesman. I asked to speak to a general sales manager of the store piece of they're was no such thing at that dealership which I found odd because in my past experience of over 10 dealerships everyone had a general sales manager. Next I asked them again if I could speak to my salesman manager, he insisted that he was. I told the person on the phone that I was just trying to verify because I didn't want anybody else getting on the deal of my salesman. The gentleman then decided to be extremely rude and basically question me and asked me how dare I call his dealership and "tell him how to run things". Discontinued once I told him I was just calling to buy a car and I'm just trying to verify an vet the dealership that I'm calling as everyone should when you're dealing with tens of thousands of dollars, customer service and customer confidence is of utmost importance. The person on the phone was extremely hostile extremely rude was treating me as if why was I calling his dealership and asking him questions. This is someone and a dealership that I will never do business with unless their dealership is willing to negotiate with me now to earn my business. Because I drove 2 hours out of my way when I had a closer Volkswagen dealership in my area because I had called that salesman and told him I would come check out a vehicle and so I did, I'm true to my word and I will continue to work with that salesman until something like this happens. I have filed a formal complaint with Volkswagen corporate and upon closing out of the case this dealership has still not called me and apologized or asked if there was anything they could do. It doesn't seem like this dealership wants my business and so I might just take my business elsewhere because of the gentleman I spoke with on the phone and how unprofessional they were and how uncomfortable they made me as a customer. Looks like I'll be taking my 30 to $40,000 elsewhere. More

Rude. I test drove a vehicle. I took it home and had a mechanic look over it. There was about $1,000 worth of things that needed to be repaired. I was prepa I test drove a vehicle. I took it home and had a mechanic look over it. There was about $1,000 worth of things that needed to be repaired. I was prepared to purchase the vehicle as long as they even did the most simple of replace the brakes. However, the sales rep I was working with was Mike/ Michael. He was so incredibly rude after asking for them to come off the price. We understand the vehicle was a great price anyways but wow. Expect a vehicle that isn’t 100% and to have that salesman get frustrated and rude. He told us we’re welcome to walk-out because they aren’t changing the price. Ended up requesting the manager and he was fanstastic honestly. He came down on the price and was extremely kind and willing. Not sure if I recommend them just based on that one salesman. More

Avoid!! We found a new Tiguan on their website and contacted them to set an appointment. Came in the next morning and the "new" Tiguan actually had 9,400 mile We found a new Tiguan on their website and contacted them to set an appointment. Came in the next morning and the "new" Tiguan actually had 9,400 miles on it and was completely trashed out on the inside. Grass, mud, and cigarette ashes were everywhere. The salesmen still wanted us to drive it but we declined. After telling them we were going to Edmond VW to look at another car they told us they could get that same car sent over and even beat Edmonds price. They said go to lunch and they'd call us in a couple hours after they pick up the car. Four hours passes without hearing anything so we call them back only to find out they didn't get the vehicle and the sales manager Mario said he was busy with other customers. We found this extremely unprofessional and inconsiderate of our limited time to buy a car. It appeared to be a stall tactic to try and block us from going to look at the car at a rival dealership. We then went to Edmond VW and found the car we were looking for and had a really great buying experience. OKC VW straight up lied and are trying to sell used cars as new. We now own two VW's and I won't even bring them to OKC VW for an oil change, we'll make the trip to Edmond. I would avoid OKC VW completely if I were looking for a new car as they have proven to be dishonest and sleezy. More