Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your feedback and for allowing us to address your concerns. We understand your frustration with the situation involving the aftermarket key. When you initially brought the aftermarket key to us, we informed you that it could not be programmed into your vehicle. We initially estimated a 15-minute timeframe for key programming, but unfortunately, despite our earlier assurances, we encountered unexpected delays, including issues with back-ordered parts. After two months, we discovered that programming the key was not feasible without reprogramming the ECM, which would involve an additional cost of $600. We understand this has been a disappointing experience, and we genuinely apologize for any inconvenience and confusion this has caused. Please know that we did not charge you for the key programming attempts, and we appreciate your patience throughout this process. If you have any further questions or need assistance, please don’t hesitate to contact us directly. We value your satisfaction and are here to help resolve any remaining issues. Servicing You and Nothing Else! Your OKCVW Service Team.

Oklahoma City Volkswagen responded

Thank you for taking the time to share your feedback. We sincerely apologize for any confusion regarding this experience. Chaz and our service advisor tried to communicate that your car was not originally equipped with a remote start. As such, purchasing a new key with a remote start button would not enable the remote start functionality in your vehicle. We understand how frustrating this situation must have been and apologize for any misunderstanding. Please know that we did not charge you for the key programming to help alleviate any inconvenience. Your satisfaction is very important to us, and we appreciate your understanding. If you have any further questions or need additional assistance, please feel free to reach out directly. Servicing You and Nothing Else! Your Service team at OKC VW

ajacobyis responded

I'm not sure how taking my order, losing my order, accusing me of picking up my order and trying to get another one for free before admitting he never actually ordered the part, *actually* placing the order, calling with updates on the order, scheduling the installation, adding "remote start" to the reciept invoice, installing the new key while we waited for 3 hours was an attempt from Chaz and the team to communicate that remote start couldn't be completed. Talk about a miscommunication. It wasn't until the wrong thing was already installed that someone called and told me what I wanted wasn't possible. You didn't charge for the key I didn't want while making the original extra key I already had obsolete. That isn't exactly customer service.

Oklahoma City Volkswagen responded

Thank you for your continued trust in OKC VW! We're delighted you have always had a great experience with our service. Your recommendation means a lot to us. Let us know if there's anything more we can do for you! Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your continued trust in Rocky! We're delighted you have always had a great experience with our service. Your recommendation means a lot to us. Let us know if there's anything more we can do for you! Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that you're pleased with the job done on your car and that our customer service met your expectations. Thank you for choosing your local original Volkswagen dealer for your car needs! Don't hesitate to reach out if you need anything else or have any questions. Safe driving! 🚗✨ Servicing You and Nothing Else! Your service team at OKCVW!

Oklahoma City Volkswagen responded

Wow, four Passats from our dealership? That's fantastic! 🚗💨 We're so grateful for your loyalty over the years and thrilled to hear about your positive experience with Lewis Jones and our team. Thank you for taking the time to share your story! First, we're sorry to hear about your accident, but we're glad everyone's okay. Transitioning from a Passat to a Jetta SEL is a great choice. It's got that sleek, sophisticated style and all the modern features you'd expect, whether cruising down the highway or navigating city streets. The Jetta SEL you've got coming from Texas sounds like it will be a perfect fit for you. It's like waiting for Christmas morning, isn't it? We can't wait for you to get behind the wheel and experience all the bells and whistles firsthand. Plus, knowing you're pleased with your choice makes us even more excited to have been a part of your journey. Lewis Jones and the team here at OKC VW are dedicated to treating every customer like a VIP. We believe in making car buying not just easy but enjoyable. It's all about finding the right vehicle and ensuring you drive away with a smile. Once your Jetta SEL arrives, swing by for a coffee and let us know how you love it. And hey, if you ever decide to switch things up again (maybe back to a Passat if they make a comeback!), you know where to find us. Your satisfaction is our top priority today and every day. Thanks again for choosing OKC VW, Lew Lew. Here's to many more miles of happiness on the road ahead! Servicing You and Noting Else! Your team at Oklahoma City Volkswagen

Oklahoma City Volkswagen responded

Thank you for your fantastic review! We're thrilled you had a great experience at OKC VW. From our customer service and selection to our prices and easy process, we're glad everything exceeded your expectations. We appreciate your kind words and look forward to serving you again. Thank you for supporting your local dealership! Enjoy your new Volkswagen! Servicing You and Nothing Else! Your team at Norman Hyundai

Oklahoma City Volkswagen responded

Thank you for your excellent feedback! We're thrilled to hear that everyone at OKC VW provided exceptional service, getting your vehicle in quickly and completing the work on time. Your satisfaction is our top priority, and we're glad we could meet your expectations. Please don't hesitate to reach out if we can assist you with anything else. We look forward to serving you again in the future! Servicing You and Nothing Else! Your team at OKC VW

Oklahoma City Volkswagen responded

Thank you for sharing your feedback. We apologize for any confusion regarding your recent experience at OKC VW Service. We understand that you called to inquire about tire sizes and did not request a specific tire size for your after-market rims. Our parts department always keeps tires in stock for standard rim sizes, ensuring quick and efficient service. Additionally, we pride ourselves on having the most VW-certified technicians in the state, dedicated to providing top-notch service for all our customers. We regret any inconvenience you faced and would appreciate the opportunity to assist you further. Don't hesitate to get in touch with our service center so we can address your concerns and ensure a satisfactory solution. We look forward to serving you better in the future. Servicing You and Nothing Else! The OKC VW Service Team

Oklahoma City Volkswagen responded

Thank you for providing your feedback. We apologize for any inconvenience you experienced during your visit to OKC VW Service. We would like to clarify a few points regarding your service. Our service department completed the repair within the budget you requested. When your vehicle returned with a new code, it was not the same code that AutoZone identified, as their scan tools do not capture all codes. It's important to note that you still owe an outstanding balance for our services. Our team consists of the most VW-certified technicians in the state, and we are committed to maintaining the highest standards of integrity and service. We value your business and hope to resolve any misunderstandings. Don't hesitate to contact our service department so we can address your concerns and work towards a satisfactory resolution. Servicing You and Nothing Else! The OKC VW Service Team