Oklahoma City Volkswagen - Service Center

Easily scheduled service appointment on line with my preferred service advisor. Arrived at dealership was met by my SA Brian Smith who quickly checked me in. While I waited he continuously checked in to preferred service advisor. Arrived at dealership was met by my SA Brian Smith who quickly checked me in. While I waited he continuously checked in to keep me updated on the status of my vehicle also answering any questions I had. He also let me know how much it would be upfront for needed service parts. The service department team are courteous, friendly and knowledgeable! More

From the moment you pull in the atmosphere is pleasant. You honk and drive right in ( protected from the weather. You enter the service department and they already know why and what you’re there for (if yo You honk and drive right in ( protected from the weather. You enter the service department and they already know why and what you’re there for (if you previously made an appointment). You’re treated respectful and courteous. It is clean an fresh in the waiting area. The tech sends you a video of what he is doing and any recommendations needed. Once done the Service person comes to let you know their done. Paying out is as simple as checking in. You also find your vehicle under cover so you can get in out of the weather. Overall Thank you. More

I had a excellent experience with the service department. From the time i made the appointment til the the time i checked out. They kept me informed of what was going on. So i will be taking my car back to t From the time i made the appointment til the the time i checked out. They kept me informed of what was going on. So i will be taking my car back to them More

Consistent service, long term employees, comfortable waiting area. Easy going. Tammy, Brian and Dave B do a great job with customer service. I purchased a new Tiguan in 2020 due to part of the team at waiting area. Easy going. Tammy, Brian and Dave B do a great job with customer service. I purchased a new Tiguan in 2020 due to part of the team at VW OKC> More

Brian Smith is always helpful. It was easy to schedule the repair and my car was returned with all issues resolved. The communicate was exceptional. the repair and my car was returned with all issues resolved. The communicate was exceptional. More

Was a great service visit. Brian made things right after I had to make a follow up visit. Was really happy with his customer service. Will be coming back to see him for future work. Thank you! I had to make a follow up visit. Was really happy with his customer service. Will be coming back to see him for future work. Thank you! More