Olathe Dodge Chrysler Jeep RAM

Oil change/fan replacement Had an oil change and they couldn’t even manage to refill my wiper fluid. I pay money for an oil change package with my loan. They could’ve at least d Had an oil change and they couldn’t even manage to refill my wiper fluid. I pay money for an oil change package with my loan. They could’ve at least done that. This is now TWICE that this has happened. Jacob and Olathe dodge also failed to mention to me before I shelled out 100.00 that the part I got replaced was actually a RECALL! I will be notifying Jeep/Fiat of this. Found our due to the oil change guy (Mitch) scanning my car and seeing that come up. Fan assembly. A bushing issue. I’ve had nothing but issues with this dealership. From now on, my business is going to go to a different dodge dealership. My car never runs the same coming from you guys. There’s always some excuse. And I’ve had nothing but great experiences from Overland Park when my old Jeep was involved in an accident so severe that it needed frame work. You couldn’t even tell. I wouldn’t trust that work in Olathe Dodges hands. Over my dead body. Especially not with a baby on the way. You want to wheel and deal people out of the door. You don’t care how much money that customer has spent on that vehicle. As a high level manager in the customer service industry, this isn’t how to handle customer service. This is just plain lack of respect. I will not send anyone your way. I will steer them far away. Awful dealership. More

Best First Experience! First time purchasing a car at a dealership and I couldn't have had a better experience! Didn't feel pressured at all, super friendly and personable s First time purchasing a car at a dealership and I couldn't have had a better experience! Didn't feel pressured at all, super friendly and personable staff, and I got an amazing car!! I appreciate all the help from Mike Powers and am very pleased with my purchase. More

Low communication and confusion I used the online to schedule the service. It allowed for 7/4. I went to the store and it was closed for the 4th holiday. I called on the 5th and they I used the online to schedule the service. It allowed for 7/4. I went to the store and it was closed for the 4th holiday. I called on the 5th and they said bring it in. I checked it in and the person asked if I was staying or leaving the truck. I said leaving and he said he would give me a call once done. He expected it to be later in the afternoon or first thing the next morning. Midday on the 6th I called. It took a couple calls to know if the truck was done. I finally went and waited on the truck to be finished mid afternoon. Once I receive my bill they forgot to quote replacement of my windshield. They also added a misc charge not connected to my repair and explained it as a manufacturer charge based on labor sales on the ticket. So what was supposed to be a 14k service job was spread over two days and cost me >$400. I paid for maintenance at the purchase of the vehicle. They neglected to tell me that only includes oil/filters and not the full vehicle. Not how it was sold by the salesman and closing agent. I also asked for a quote on replacing my windshield, but never received it on the paperwork. I went back to the service writer and asked for it. He said he would work me up a quote but I never received it as well. More

Maintenance oil change I love the express lane service!! Technicians always greet you with a smile and treat you with respect. Michael I believe is the technician that I wo I love the express lane service!! Technicians always greet you with a smile and treat you with respect. Michael I believe is the technician that I worked with Saturday. More

Helpful and nice Told me how he was going to fix my tire and told me everything that was going to happen so I wasn’t worried about what was going w Told me how he was going to fix my tire and told me everything that was going to happen so I wasn’t worried about what was going w More

Great service A big thank you to Julius for taking good care of us on our purchase of a 2012 Avenger. Highly recommend looking him up if you are looking for a new v A big thank you to Julius for taking good care of us on our purchase of a 2012 Avenger. Highly recommend looking him up if you are looking for a new vehicle. More

New Truck Traded in my truck for a new truck, service was streamlined to fit my time restrictions. Was in and out quickly, bottom line pricing. Quality service Traded in my truck for a new truck, service was streamlined to fit my time restrictions. Was in and out quickly, bottom line pricing. Quality service from Sid and Brandon. Greatly impressed with the Olathe dodge team. Will definitely be returning in the future for service and vehicles. James B More

Desired vehicle, satisfactory process, good follow-up I appreciate drama free but recognize there are unknowns on the sales lot. I did not have to buy. I was prepared to walk. Richard was friendly and he I appreciate drama free but recognize there are unknowns on the sales lot. I did not have to buy. I was prepared to walk. Richard was friendly and helped me find a vehicle that met my desires and my price range. There was some haggling and compromise from both the dealership and me. The sales-trade in-purchasing-financing-drive away process was smooth enough. Subsequent follow-up for details that could not be taken care of on a weekend purchase have been good. Overall, there was not personality or drama that amplified the emotion of committing to a >$30K purchase. I truly appreciate that calm transactional approach. More

Great Car Buying Experience. Julius Westhusin was my salesperson and was very helpful. He listened to what I was wanting for in a vehicle and he was clear about the steps we were Julius Westhusin was my salesperson and was very helpful. He listened to what I was wanting for in a vehicle and he was clear about the steps we were going to take to get to the point of negotiation/sale. All the while, allowing me to be in the "driver's seat". It had been 17 years since my last purchase of a vehicle and I would definitely come back to Olathe Dodge if needed in the future. Thanks again Julius! More

Great experience with Mike and Nathan We worked with Mike Power today to purchase our car. Mike was terrific. He was friendly and helpful. We really enjoyed working with Mike. I don’t reme We worked with Mike Power today to purchase our car. Mike was terrific. He was friendly and helpful. We really enjoyed working with Mike. I don’t remember the name of Mike’s manager, but appreciated his help, as well. Nathan Lauck helped us with the final paperwork and payments. He also also great to work with. We had a really good experience today and feel great about the dealership and the people. More