Olathe Dodge Chrysler Jeep RAM

Very intentional in follow up after the visit. Very considerate in the interaction with the customer. Very considerate in the interaction with the customer. More

We brought the vehicle in for specific diagnostics and repairs and were assured the problem had been identified and corrected. However, within 24 hours of picking up the vehicle — and within roughly 50 mi repairs and were assured the problem had been identified and corrected. However, within 24 hours of picking up the vehicle — and within roughly 50 miles of normal operation — the vehicle suffered a significant breakdown. Approximately 40 of those miles were simply the drive home from the dealership, with the remainder occurring during routine highway travel. No such issues were present before their repair. Despite the dealership claiming the vehicle was “test-driven,” the mileage aligns almost identically with our own trip, raising serious concerns about whether meaningful or adequate testing was performed at all. The breakdown caused secondary mechanical damage that we were forced to pay for out of pocket. A major component — the drive belt tensioner pulley — failed immediately after their service. This is a part that is generally expected to last the life of the vehicle or, at minimum, well beyond 100,000 miles. Its sudden failure immediately after their repair strongly suggests the initial work was incomplete or improperly performed. Most recently, we were also required to replace the auxiliary battery, an issue that our independent mechanic directly linked to the cascade of problems stemming from the dealership’s initial repair. This resulted in even more out-of-pocket expenses that should never have arisen had the original repair been properly executed. When we sought clarification or accountability, the dealership provided inconsistent explanations and declined to take responsibility for the damages that followed their service. Instead of assisting in resolving the matter, the burden — and the cost — fell entirely on us. Based on our experience, I cannot recommend this dealership for service work. Consumers should be aware that inadequate or negligent repairs can create additional mechanical failures and significant financial loss. In our case, one repair led to multiple additional repairs, none of which the dealership was willing to acknowledge or address. More

Everything was great all the way through Everyone was really nice, I will be back for sure really nice, I will be back for sure More

Jared has been fantastic to work with. He has gone above and beyond to make things right. He has gone above and beyond to make things right. More

Really kind they made sure they got it done on time I had to leave for work the next morning they got it done and made it such amazing experience to leave for work the next morning they got it done and made it such amazing experience More

The cost was one thing. The diagnostic of the radio was outrageous. I was told I needed a new one at the cost of $800. I stated I have a warranty and I was told that I need The diagnostic of the radio was outrageous. I was told I needed a new one at the cost of $800. I stated I have a warranty and I was told that I need to initiate it for them to work on it. After I called the warranty company they told me I need to have the dealership initiate the warranty claim. I called Olathe Dodge back and they told me I have to drop the truck off again for a diagnostic so they can initiate a claim. Why was that not done when they had the truck and I claimed I had a warranty? It seems like I wasted my time. So now I have to make another appointment and go without my truck for a period of time and they already know what the problem is. More

Reasonably fast on getting in a car Mo who helped me was very informative about the situation. very informative about the situation. More

The guy that checked me in when I arrived was very pleasant and polite! The oil change was fine, but they forgot to check the rest of the fluids on the engine. I did not have any coolant or d-icer. I pleasant and polite! The oil change was fine, but they forgot to check the rest of the fluids on the engine. I did not have any coolant or d-icer. I didn’t have any heat and that is how we discovered that the coolant was very low. I am completely out of oil change packages and I will be going somewhere else for my next oil change. All I ask is for someone to do their job correctly and that didn’t happen. More

Everyone who assisted me, were polite and helpful. Thanks for all of Triston Henery's help with our tire issue the day before a major holiday. Thanks for all of Triston Henery's help with our tire issue the day before a major holiday. More

We did not feel pressured, good inventory, clean facility, all staff extremely friendly, no wait times. facility, all staff extremely friendly, no wait times. More