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Olathe Dodge Chrysler Jeep RAM

Olathe, KS

Overview
Reviews
4.1
6,746 Reviews
Call Dealership (913) 298-8939
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15500 W 117th Street

Olathe, KS

66062

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warranty email Jacob Todd damage Per sales person defect

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Showing 6,746 reviews

December 13, 2024

5th attempt failed and also I got big dent on my steering wheel and plastic on dashboard makes noise. On 16k mileage car! Service took more than 1 day and replacement car wasn’t provided. More

by kit.yeremenko
Workmanship
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
Report | Print
Dec 16, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Kit, and it's disappointing to learn that we missed the mark here. Lucas Kay Service Manager 913-780-3700

December 13, 2024

Chris was our service manager. He’s always very helpful and keeps us informed every step of the way. More

by mcrosetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sebelski
Report | Print
Dec 15, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Lucas Kay Service Manager 913-780-3700

December 13, 2024

It was a terrible experience with worse customer service. I have been giving my business to this location for over 10 years, and I have never had such a bad visit to where I’m thinking about not coming back. More

by tausha68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stan Wilhite
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December 10, 2024

Got the run around with pricing ect. Service department can’t be trusted. Will not recommend to friends and family More

by leeper5380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke
Report | Print
Dec 10, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Lucas Kay Service Manager 913-780-3700

December 10, 2024

Very professional and on time Lucas is exceptional in communication and set expectations as well as friendly More

by SUNSCAPE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Kay
Report | Print
Dec 11, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thanks for sharing your thoughts about your experience with Olathe Dodge Chrysler Jeep RAM. Lucas and our team appreciate your business and hope to see you again soon! Lucas Kay Service Manager 913-780-3700

December 08, 2024

My contact person became sick so i want able to speak with him for most of the time my vehicle was in the shop. The dealership themselves were difficult to contact. I could usually get to a voicemail but More

by Ty-Po
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendrick Lintecum
Report | Print
Dec 10, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Lucas Kay Service Manager 913-780-3700

December 07, 2024

The visit was excellent. Everybody was wonderful to work with. It’s not often that buying a vehicle is a fun experience, but it was with them. More

by krazyjhawk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Voss, Connor Lawyer, Mike Powers, Jonathon Barbosa, Madison Hansford, Terry Foglesong
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Dec 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you so much for choosing Olathe Dodge Chrysler Jeep RAM! Please let us know if we can be of any more assistance. Laura Voss GSM 913-780-3700

December 07, 2024

Stan was great and hope to have him again on my next visit to Olathe Jeep. More

by mikepresler84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite
Report | Print
Dec 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Mike, and it's great to hear about your excellent experience here at Olathe Dodge Chrysler Jeep RAM. Lucas Kay Service Manager 913-780-3700

December 06, 2024

Haven't had my Jeep very long and was frustrated when a dash light came on. Took it in, and thankfully they were able to get everything covered under warranty. Was in and out in a couple hours More

by JLadd4420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stan Wilhite, Chris Sebelski, Kendrick Lintecum, Jesse Venzor, Lucas Kay, Tanner Walker, Shawn Dearing
Report | Print
Dec 08, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Lucas Kay Service Manager 913-780-3700

December 04, 2024

I didn’t get status updates timely enough. I had to call to figure out what was going on and then when I picked up my vehicle, nothing was actually worked on and it was with the repair shop f More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sebelski
Report | Print
Dec 07, 2024 -

Olathe Dodge Chrysler Jeep RAM responded

Providing a positive experience is our top priority, Jeff, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Lucas Kay Service Manager 913-780-3700

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