Olathe Ford Lincoln

Service quality We always have great service. We don't go anywhere else. They know who we are and call us by name. My Lincoln has 95,000 miles and they have taken We always have great service. We don't go anywhere else. They know who we are and call us by name. My Lincoln has 95,000 miles and they have taken great care as if it was their own. More

Fixed problem and cost less than expected Had problem with radio not turning on, navigation not working, and voice options not working. Expected large repair bill, but turned out it was the ba Had problem with radio not turning on, navigation not working, and voice options not working. Expected large repair bill, but turned out it was the battery. It was replaced and most was working. After talking with advisor I still had to do a master reset to finally get it all working correctly. The only item I had a problem with was the updates from service advisor. Was told it would be done the next morning and around 3 the next afternoon after trying to reach the advisor by phone with no luck, I got a text message that it was done. More communication (not texting) would have made it a better experience. More

Comfortable Easy in and out. Mike got me a car to use for the day. Came back when everything was done had a clean fixed car. Easy in and out. Mike got me a car to use for the day. Came back when everything was done had a clean fixed car. More

Oil change/tire rotation. Had a great experience again. No issues, quick and easy. Able to work in the waiting area while the truck was in line. Will return for more work, shou Had a great experience again. No issues, quick and easy. Able to work in the waiting area while the truck was in line. Will return for more work, should I need it. More

Fast and professional oil & filter change with tire rotation John Anderson was a friendly, knowledgeable service writer who took great care of me and my F-150. A pleasure to deal with him! Employees like John An John Anderson was a friendly, knowledgeable service writer who took great care of me and my F-150. A pleasure to deal with him! Employees like John Anderson are why I return to Olathe For for sales and service! More

Best Experience with Service Ever! This morning was my first time at Olathe Ford. I changed from my previous dealer, where their customer service (or lack thereof) has been steadily dec This morning was my first time at Olathe Ford. I changed from my previous dealer, where their customer service (or lack thereof) has been steadily declining. I chose Olathe Ford, because I'm fairly close. Service was everything I expect and want from my Ford dealer. I was immediately greeted when I drove in the service bay. I was treated very professionally, kindly and with no-nonsense. The service consultant was thorough, provided me with a starting quote and said he would keep me informed on what was needed and the price. The waiting room was comfortable and well-kept; the bathroom was spotless. I will definitely be using Olathe Ford for my service provider from this point forward, and I highly recommend them to anyone else who is being treated as an "imposition" by other dealerships in the area. Thank you Olathe Ford and Craig for your help this morning. More

Friendly, no BS, service. I’ve only had my F-150 serviced here a few times since moving to the KC area, but so far I’ve been impressed. At no point have I ever felt pressured i I’ve only had my F-150 serviced here a few times since moving to the KC area, but so far I’ve been impressed. At no point have I ever felt pressured into something I didn’t need. In fact, this last visit, Brad was even thoughtful enough to call me after dropping my truck off to double check on a couple of the items I was having done to ensure I wasn’t having those servouses done prematurely (transmission flush, etc...). Great communication, friendly staff, and quality work. More

Oil change and tire rotation Was mad as soon as I got there told him what I wanted and in about an hour I had everything taken care of you checked everything with me before I left Was mad as soon as I got there told him what I wanted and in about an hour I had everything taken care of you checked everything with me before I left More

Mike goes above and beyond Service a advisor mike always goes above and beyond to make sure that everything is taken care of. Occasionally the wait time as a little bit excessiv Service a advisor mike always goes above and beyond to make sure that everything is taken care of. Occasionally the wait time as a little bit excessive but the service quality is always excellent and the communication is top-notch so there's never any surprises More

Excellent care! Jim Cline was my salesman. This is the second time that I have purchased a car from him. I sought him out when it was time for a new one. The Finance Jim Cline was my salesman. This is the second time that I have purchased a car from him. I sought him out when it was time for a new one. The Finance Dept was very helpful. Another reason that I bought my car from Olathe Ford is the excellent service dept. I am always treated well when I get my oil changed. Mike Gough More