Olathe Toyota - Service Center

Bought a part from them on Ebay and sent me wrong part. Ask for the part I ordered all I get is sorry you Have to send part back before I will send you the part you ordered I'll send the part back but why Ask for the part I ordered all I get is sorry you Have to send part back before I will send you the part you ordered I'll send the part back but why should I be but out I seems like Ed in parts doesn't care just send me what I ordered. It wasn't my fault I didn't send the wrong part what happened to good customer service Cart2232 ebay id More

Unfortunately, after having one of the best experiences we've ever had in purchasing our Hybrid Platinum Highlander, we had to deal with the Service Department. Extremely disappointed in that the Service we've ever had in purchasing our Hybrid Platinum Highlander, we had to deal with the Service Department. Extremely disappointed in that the Service Department didn't even attempt to understand my issue or my perpective, they were extremely lax in follow-up, and simply denied any fault without listening to my true issue. More

I was visiting my daughter who lives in Olathe Ks, I have a Lexus rx350 and this dealer is 5 minutes from her house I know that about 50% of parts are interchangeable between toyota and lexus so I called and a Lexus rx350 and this dealer is 5 minutes from her house I know that about 50% of parts are interchangeable between toyota and lexus so I called and they said I could service the car there, the visit went pretty well they were organized efficient and fast. The problem was I drove there from Las Vegas Nv and was driving home about 1600 miles. After driving home I backed my car out of my garage and there was fresh oil on the floor I looked under the car and oil was dripping from the drain plug area, I called the Service Manager at Olathe Toyota and left him a message that oil was leaking and I was taking the car to The toyota dealer by my house, they inspected the car and found the drain plug was loose and the gasket was pinched. Ow i'm very upset I drove 1600 miles and could have blown my engine if all the oil leaked out. I left the Service Manager and additional message stating I wanted reimbursed for my oil change, I had to pay the dealer by my house who changed it again because they had to remove the drain plug to repair the leak. Have yet to hear from the manager since i left my last message. More

Service department is terrible. Wife brought her car in for a recall on he air bag in Jan 2021. Immediately the horn want working and the air bag light was coming on. This is a Wife brought her car in for a recall on he air bag in Jan 2021. Immediately the horn want working and the air bag light was coming on. This is around the time I was diagnosed with cancer so I was keeping her busy taking me to doctors appointments, treatments, and visiting need in the hospital so she didn't bring it back. Brought it back today and they called and asked who had worked on it (only them). Then a few hours later they quote $1000 to repair it. I called Steve, service manager, giving them a chance but he said “there is nothing he can do”. Not the way to treat people…. Even if they weren’t diagnosed with cancer. More

My experience was terrible! Wasted 2 hours there on Tuesday, Monty didn't even say sorry for your company ordering the wrong sized tire for the vehicle. I specifically went to the Toyota dealership for Tuesday, Monty didn't even say sorry for your company ordering the wrong sized tire for the vehicle. I specifically went to the Toyota dealership for a smooth experience. He told me a new tire would be ready around 5pm so I rearranged my entire day to be available only for him to then call me at 6pm and said you guys might be able to get us back in in the next few days. I called back minutes later and said that wasn't acceptable and I needed the tire and he didn't even call me back!! I had to call Toyota the next morning to arrange service. I went in the next day and waited another 2 hours in the waiting area so literally 4 hours waiting for the tire to have paint splashes on it in multiple colors and doesn't even look new. Absolutely the worst experience I've ever had at any Toyota dealership. I am happy to send photos of the tire. I never received any inspection report on the vehicle either. I always do at other dealerships. More

Adam in this particular instance and overall every time I've taken my Highlander in for service is heads and shoulders above every other car dealership I've done business with. My problem was actually all I've taken my Highlander in for service is heads and shoulders above every other car dealership I've done business with. My problem was actually all on my shoulders (unrealized at the time) and regardless these guys did at least 3 backflips to take care of it and me. They didn't have to take care of it, didn't make me feel stupid over it and were nothing but graceful handling it. This is my second Toyota bought here and will not be my last. Thanks a million you guys- More

Due to an accident with my 2019 Tacoma, I have worked with Adam White frequently this summer and fall to complete a complicated repair of the vehicle. Adam has is always willing to listen, advise and th with Adam White frequently this summer and fall to complete a complicated repair of the vehicle. Adam has is always willing to listen, advise and then follow up the corrective repairs completely. He is a true professional and accommodating service provider. I would recommend Adam and Kenny Thomas service center to anyone with any type of vehicle. A great group to work with. Gene Ronsick More

Beware of Lifetime Warranty - Deceptive Concerns I have with the deceptive Lifetime Warranty: - Even if all factory scheduled maintenance is done at Olathe Toyota if you are off a little Concerns I have with the deceptive Lifetime Warranty: - Even if all factory scheduled maintenance is done at Olathe Toyota if you are off a little on the mileage between oil changes, the 3rd party will deny your claim. - The Olathe Toyota Service Department is not aware of which vehicles are covered by the Lifetime Warranty. You have to tell them on each visit. - The Olathe Toyota Service Department is not trained on which repairs are covered by the Lifetime Warranty. You have to ask them on each repair before authorizing a repair. I have purchased three new cars from Olathe Toyota including doing all my maintenance there and overall have been satisfied. One of the reasons I buy from this dealership and do all my service there is the included Lifetime Warranty. Its included in all their marketing as well. For the majority of the time I have had really good experiences with the service department. I have found a big issue with the service department not being aware of which customers have the lifetime warranty issued by their own dealership and not sure which repairs would be covered. Recently, I had a 2013 Toyota Sienna with 113,000 miles on it the front left and right axles needed replacement. The service department gave me a quote and I asked if it would be covered by the lifetime warranty, they told me no so I told them to start on the work. I then went and read what was covered in the factory warranty and found it should be covered. I called them back and told them it should be covered and they verified it was a covered item. They submitted all of my service records for work done in their service department. After the repair was complete, I was informed the 3rd party issuer of their Lifetime Warranty was denying the claim because on one occurrence a n oil change was done a little early and the following was done a little late. The service department said they fought my case with the 3rd party and then they said they wanted to inspect the vehicle before authorizing the repair. The service department informed them the repair had already been completed and the claim was denied. More

Great service Micah Kent sold me my car. Fair, honest, painless transaction. Micah Kent later became a service advisor. He has given us perfect service 100% of th Micah Kent sold me my car. Fair, honest, painless transaction. Micah Kent later became a service advisor. He has given us perfect service 100% of the time. He gave us his mobile # for text appointments and questions.p In an industry of high turnover we have now a trusted friend. We're loyal to Olathe Toyota because of his superior service, support and dedication to satisfaction.. More