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Olathe Toyota


495 Lifetime Reviews

685 North Rawhide Drive, Olathe, Kansas 66061
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Top Reviewed Employees

Bob  Tucker at Olathe Toyota

Bob Tucker

Sales and Leasing Consultant
Carlos Solis at Olathe Toyota

Carlos Solis

Sales and Leasing Consultant
Yo  Phisaisawat at Olathe Toyota

Yo Phisaisawat

Sales Manager
Kendall Kile at Olathe Toyota

Kendall Kile

Sales Manager
not yet
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

February 24, 2020

"Beware of Lifetime Warranty - Deceptive"

- ReconKSU

Concerns I have with the deceptive Lifetime Warranty: - Even if all factory scheduled maintenance is done at Olathe Toyota if you are off a little on the mileage between oil changes, the 3rd party will deny your claim. - The Olathe Toyota Service Department is not aware of which vehicles are covered by the Lifetime Warranty. You have to tell them on each visit. - The Olathe Toyota Service Department is not trained on which repairs are covered by the Lifetime Warranty. You have to ask them on each repair before authorizing a repair. I have purchased three new cars from Olathe Toyota including doing all my maintenance there and overall have been satisfied. One of the reasons I buy from this dealership and do all my service there is the included Lifetime Warranty. Its included in all their marketing as well. For the majority of the time I have had really good experiences with the service department. I have found a big issue with the service department not being aware of which customers have the lifetime warranty issued by their own dealership and not sure which repairs would be covered. Recently, I had a 2013 Toyota Sienna with 113,000 miles on it the front left and right axles needed replacement. The service department gave me a quote and I asked if it would be covered by the lifetime warranty, they told me no so I told them to start on the work. I then went and read what was covered in the factory warranty and found it should be covered. I called them back and told them it should be covered and they verified it was a covered item. They submitted all of my service records for work done in their service department. After the repair was complete, I was informed the 3rd party issuer of their Lifetime Warranty was denying the claim because on one occurrence a n oil change was done a little early and the following was done a little late. The service department said they fought my case with the 3rd party and then they said they wanted to inspect the vehicle before authorizing the repair. The service department informed them the repair had already been completed and the claim was denied.

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Employees Worked With


February 07, 2020

"Amazing experience! From Kate in online sales to Jacob in..."

- Eric R.

Amazing experience! From Kate in online sales to Jacob in sales to Victoria in costumer service to Paul in used cars to John the appraiser and the finance manager, they were all friendly, helpful, knowledgeable and never once made me feel any pressure to buy. Best experience I’ve ever had buying a car. I’d highly recommend this dealership. Hats off the the owner and manager for putting together such a welcoming and efficient staff! Thank you, I’ll be back.

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Employees Worked With

Jacob D. Five stars

January 16, 2020

"Beware of Lifetime Warranty - Deceptive "

- brianbklein

What started out as a fantastic experience and customer relationship, turned into a nightmare when I approached the dealer and asked for assistance with utilizing my "lifetime powertrain warranty" to help repair a powertrain issue that happened on my 2015 Toyota Sienna. Unfortunately due to my oil changes being slightly out of sequence (was at 62,000 when I was getting the 60,000 check up), that was grounds for rubber stamping the decline and rejection of my petition for help. Unfortunately after a number of back and forth emails with the service manager asking for assistance, I got the note because "you have serviced with me one time in four years so I really don’t consider you a service customer and even if you were I wouldn’t pay for something that I didn’t create" and that he wasn't interested in helping me to petition (or place a bit more pressure) on the warranty company. Sure I don't do a lot of service with him, but did purchase a $43,000 car from him. But guess that doesn't matter. He went on to say they have no control over this partner or their business practices. They just peddle them as a value-add (which honestly got us to buy from Olathe Toyota vs the competition), but now am totally regretting it and taking my business elsewhere. Hopefully they still might make things right....but am not holding my breath.

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Employees Worked With

don't remember but guy who sold car to us was fantastic

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Photos & Amenities

  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Lifetime Warranty
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Shuttle Service
  • Vending Machines
  • Pet Friendly
  • Television
Olathe Toyota, Olathe, KS, 66061