Old Orchard Nissan

I had an impossible time trying to buy a car from this dealership. We are a 2.5 hour drive away, but they had the exact car we wanted at a great price. In fact, the price was really TOO low, so wanted to dealership. We are a 2.5 hour drive away, but they had the exact car we wanted at a great price. In fact, the price was really TOO low, so wanted to try to figure out why that may be before making the trip down. They only work over the phone, which is difficult for me with my work hours. So even tho in the contact from I checked the box that said I preferred text or email responses, they always called back, and in their message never left the answers to any of my questions. We played phone tag for 2 weeks. Finally on a saturday I was able to speak with someone (Sherry? Sherita?), who pulled up my "file", and then asked me what my questions were. 1-Can you tell me more about the accident that I see on the carfax. For example, what repairs were made? She had no idea, and literally just read the carfax to me, which I had already gone over, hence the question. 2-Are there any dings or scratches? This would not be a dealbreaker, I just wanted to know upfront before driving 5 hours round trip. She wasn't sure, but said all their cars are in great shape. I asked for photos of any dings (this is also to confirm 100% that the car is actually on the lot), and she said she is unable to take any photos since she is in INTERNET sales. I asked to speak with any salesperson who COULD send a photo, and she said aren't the 29 photos in the listing enough? I said I just wanted photos of any dents or dings. And she replied that maybe in a few days she could find someone to help with that. At this point she was upset and said I need to make an appointment as she has already spent 30 minutes talking to me. I looked at my phone and saw that it was actually 9 minutes (this included the ~2 minutes I was on hold, so really I was only speaking with her for 7 minutes, since we're keeping track I guess!), and she said she was just kidding. I told her that the car has been listed for sale for 2 months at far below a fair price, and I just wanted to find out why that might be before making the trek down. I got the "I'm sorry ma'am, I have no further info for you". The next day we bought from another dealer who was night and day and so easy to work with. Ending this so I can go leave my amazing review of them! : ) More

Absolutely awful. Didn't have the vehicle in stock they told me they did before I started my two hour drive there. The prices they post online do not reflect what they Didn't have the vehicle in stock they told me they did before I started my two hour drive there. The prices they post online do not reflect what they'll show you when you get there. Trying to cancel my vehicle service contract has taken over 12 weeks. At this point they flat out lie to me when I call, telling me that my issue will be escalated and I'll receive a call back, going on a week straight of that. The original finance manager who told me he canceled it, Tony Hasan, has stopped replying to my emails. Run away from this place, I regret ever setting foot in this scummy place. More

We had a great experience! Professional and very nice to work with. We are happy with our purchase. Professional and very nice to work with. We are happy with our purchase. More

Very nice and professional, for my first time buying a car he made everything make sense and i’m not confused! car he made everything make sense and i’m not confused! More

Excellent staff, my sales consultant Joel Hernandez work extremely hard to get my financed. He was also very friendly, courteous, professional which made this the easiest car buying experience in have eve extremely hard to get my financed. He was also very friendly, courteous, professional which made this the easiest car buying experience in have ever had More

Sales rep Skylar AND Manager Erick were awesome! They helped my wife AND I get the car we wanted!! We couldnt thank them enough! Thank you so mucho! Such great guys! They helped my wife AND I get the car we wanted!! We couldnt thank them enough! Thank you so mucho! Such great guys! More