Old Orchard Nissan

Terrible communication and poor customer service Viktor Benrad needs classes on how to speak to customers. And William Murad should flat out be fired. The manger must be changed because the culture is a re Benrad needs classes on how to speak to customers. And William Murad should flat out be fired. The manger must be changed because the culture is a representation of him. More

I highly recommend you do not do business with this dealership. As the manager including the whole management is super unprofessional, super disrespectful, and inconsiderate of other people’s hard earn dealership. As the manager including the whole management is super unprofessional, super disrespectful, and inconsiderate of other people’s hard earned money. The General Sales Manager his name is Cozimilo Giancana was super disrespectful, cursed me out ( SAYING GET THE F*** OUT ) told me to go sit in a corner and he’ll go look for my check that I went to go pick back up on a car that I put as a deposit on that they tried to falsely give information on and ended up being a Manufacture Buyback/Lemon. Yesterday I went to the Old Orchard Nissan on Golf Rd in Skokie. I was looking into purchasing a Vehicle there gave them a 10K check as a down payment while they run financing, Mind I sat there for 3/4 hours and I left told the Salesman Rich to call me as he said he would once financing was approved, they not only ran our credit 6 hard times but didn’t even inform us that they were going to do such. I call the dealership in evening over and over and they keep telling me I can’t speak to the salesman over the phone and that I would have to come in person to speak and it doesn’t make any sense why I should drive 30 mins for an answer they can’t give me over the phone. I call this morning they still can’t give me an answer over the phone telling me to come in the morning so my sister goes to the dealership and they say that the salesman isn’t in till 1, mind you they just told us on the phone he’s in the dealership and to come in. So we request our check back and they say that they don’t have it. The salesman has the check.. come after 1. So I do just that on the way to work. I come into the dealership and talk to this disgusting man that treated me so poorly, I ask for my check and he gets frustrated mind you I’m not sure why he’s so fluttered and have such an attitude. He tells me “Go sit in that corner or something by there red chairs and I’ll look in 10/15 minutes” first of all that’s no way to speak to a customer, So I call the salesman and ask where is my check he says this manager has the check and he hears me calling the salesman and gets even more upset and tells someone on the phone “I’m about to tell this guy to get the F*** out right now” then he says now you can really wait 10/15 minutes and get your check and then tells me to go wait outside in the cold.. mind you I then call my family on the phone and tell them how he just spoke to me and he runs outside and throws my check at me and tell me to get the xxxx out and came at me like he was going to do something as in hurt me. Then I tell him I’m going to right reviews on him specifically and the dealership and he then proceeds to the run back outside still screaming threatening me and throws his business card at me. So I’m here to TELL ANYONE WHO WANTS TO SHOP NISSAN DONT GO TO THIS LOCATION, I plan to take action with corporate as I already have and if they don’t have this man fired I’ll take it consumer law. But I don’t believe anyone should ever be treated as such. 1. They lied to sell me a lemon car 2. Cursed me out to get my own money back 3. Completely disrespected me as a buying customer More

We love our new Versa and a big thank you to Dario for a great deal! Contact Dario for you next car purchase! great deal! Contact Dario for you next car purchase! More

Had a great experience with Dario when we purchased our new Sentra. He was enjoyable to work with and we will recommend him to our family and friends! new Sentra. He was enjoyable to work with and we will recommend him to our family and friends! More

5 Stars to Dario. Made everything go smoothly. He is so helpful and knowledgeable. Have bought 5 cars from him! Will do so again. Everyone there is nice. Great dealer Made everything go smoothly. He is so helpful and knowledgeable. Have bought 5 cars from him! Will do so again. Everyone there is nice. Great dealership! Thank you More

I inquired about a vehicle listed online for $24,515. Got called back by a person named Wayne to discuss. I arrived at the dealer Saturday morning to look at the car. I asked for Wayne and was told th Got called back by a person named Wayne to discuss. I arrived at the dealer Saturday morning to look at the car. I asked for Wayne and was told that nobody with that name worked there. I then worked with the salesman that greeted me. I told him that I knew I wouldn't qualify for all of the discounts factored into the price. I kept pressing the salesman for a price and was told the price would be the MSRP price of $32,600. I told him he must be nuts if I or anybody else would ever pay full window sticker on this type of 2024 car when the 2025 models were already out. This car was dirty on the inside with leaves on the floor of the back seat. There were 800 miles on the odometer. I walked out the door. I have been negotiating auto purchases for over 40 years and this had to be the worst and most disingenuous sales hustle I ever experienced. This dealership should be renamed Mealymouthed Motors. More

Waste of time, ad price not close to the price, spent time negotiating a new price, it was confirmed and agreed to finalize in several days. Called several times asking for me to come back and finalize. time negotiating a new price, it was confirmed and agreed to finalize in several days. Called several times asking for me to come back and finalize. Agreed to come back after being assured of price of $ 34k - head sales manager then tries to back it up to $ 34,999. Wasted time, these guys dont' deal with full deck. More

Traveling 5 hours from out of state, you’d want the car buying process to be made easy. Unfortunately this was not the case as this dealership made it the absolute worst time of mine as well as my wife’s l buying process to be made easy. Unfortunately this was not the case as this dealership made it the absolute worst time of mine as well as my wife’s life. When sitting down to talk numbers, my vehicles online price and the price they gave me were completely different. They want you to just sign paperwork and agree to dealership ads that you do not ask for because they believe you are not educated on the topic of buying cars. This dealership does not accept any outside credit, which is an immediate red flag. The only positive outcome from my car buying process was the car itself, it is by far the best car I have purchased. In total we sat at the dealership and wasted 7 hours of our lives and were pulled into the finance office with the manager who continued to argue with us for a majority of that time. In the end I had to fight for what I wanted and still came out on top meanwhile unsuspecting people who don’t know better get taken advantage of. More