Old Orchard Nissan

Mary in service got me in today for my brake change and got me out faster than I was promised! Thank you so much for the efficiency! got me out faster than I was promised! Thank you so much for the efficiency! More

Mary in the Old Orchard Nissan service department was fantastic, friendly, knowledgeable, and very professional. She explained everything clearly and made the whole process quick and stress free. Highly fantastic, friendly, knowledgeable, and very professional. She explained everything clearly and made the whole process quick and stress free. Highly recommend asking for Mary! More

My car broke down unexpectedly right before an important trip, and in a panic, I contacted Old Orchard Nissan. Despite being fully booked, the service manager found a way to get me in the same-day queue. Th trip, and in a panic, I contacted Old Orchard Nissan. Despite being fully booked, the service manager found a way to get me in the same-day queue. The mechanic quickly found the cause of the breakdown, replaced the part, and by evening I was back on the road. I really appreciate how they treated my problem as their own and really helped me out. More

Thank you Bindi at Old Orchard Nissan for taking my car in for a second opinion and letting me know I did not need my shocks replaced in the rear which was recommended by another facility! Will definitely in for a second opinion and letting me know I did not need my shocks replaced in the rear which was recommended by another facility! Will definitely be back thank you for the honesty! More

Old Orchard Nissan advertised a vehicle online at a stated price. After the buyer arrived in person, previously undisclosed material terms were introduced, including a mandatory $4,000 transportation f stated price. After the buyer arrived in person, previously undisclosed material terms were introduced, including a mandatory $4,000 transportation fee and a requirement to use dealer-only financing. These conditions were not disclosed in the online advertisement or on the dealership website and were presented only after arrival. Why this matters under Illinois law Illinois law requires disclosure of material terms before consumer reliance, particularly when they affect price or financing. Conduct like this raises concerns under: • Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505) (deceptive omissions and bait-and-switch practices) • Illinois motor vehicle advertising rules (92 Ill. Adm. Code 475) (clear disclosure of mandatory fees and conditions of sale) If others experienced this Consumers who encounter undisclosed fees or forced financing should report it to: • Illinois Attorney General – Consumer Protection • FTC • Illinois Secretary of State (Dealer Oversight) • CFPB (financing issues) Reporting helps regulators identify patterns and protect future buyers. More

I was disappointed when they refused to test drive the model I was interested in over the phone, citing its unavailability. However, I decided to visit Old Orchard Nissan in person, and the consultant not model I was interested in over the phone, citing its unavailability. However, I decided to visit Old Orchard Nissan in person, and the consultant not only found the right car but also arranged a long drive along my route. His attentiveness and helpfulness transformed my doubts into confidence, and I ultimately drove away in a new car. More

Mary is the best service person I have ever worked with. Walked me through exactly what was causing my check engine light and broke it down in a way I can understand! Walked me through exactly what was causing my check engine light and broke it down in a way I can understand! More

Shoutout to Bindi helping me over the phone fix my car not beeping when locking and unlocking! not beeping when locking and unlocking! More

Bindi in service called me ahead of my appointment and even reminded me to bring in any coupons if I had any! I would have completely forgot! even reminded me to bring in any coupons if I had any! I would have completely forgot! More

Thanks Daniel for getting me in to replace my tires and even letting me know about the rewards point I have saved up! even letting me know about the rewards point I have saved up! More