Old Orchard Nissan

I had the unfortunate event of needing some major Warranty work done on my truck. My Service Advisor Linda went above and beyond to get everyone involved that needed to be, in order to get the best r Warranty work done on my truck. My Service Advisor Linda went above and beyond to get everyone involved that needed to be, in order to get the best results possible. The parts manager got involved to make sure the needed parts were obtained in a timely manner. The communication and timeliness of the repairs were amazing. Thank You again Old Orchard Nissan!!! More

I recently had a service appointment with Mary. She was professional and didn't push a lot of extra services on me. Actually she told me about a few things that would come up, but could wait for n She was professional and didn't push a lot of extra services on me. Actually she told me about a few things that would come up, but could wait for now. I appreciated the honesty. Thanks Mary! More

Recently went in for a recall, Mary helped me in service. Took my car in promptly. Was able to wait in the waiting area. It was nice and clean, free coffee and water. Definitely happy with the service there. Took my car in promptly. Was able to wait in the waiting area. It was nice and clean, free coffee and water. Definitely happy with the service there. More

Sales at Old Orchard Nissan is amazing. As a woman, I am always hesitant to walk into a dealership. Make no mistake, I did not feel taken advantage or or was ever spoken to in a condescen As a woman, I am always hesitant to walk into a dealership. Make no mistake, I did not feel taken advantage or or was ever spoken to in a condescending way. This was a truly a refreshing experience. More

POOR CUSTOMER SERVICE: TYPICAL communications breakdown where I CANT get sales personnel to call me back for assistance Going elsewhere to buy where I CANT get sales personnel to call me back for assistance Going elsewhere to buy More

I was just there last week for some work on my car. Linda is the person that helped me. She was very nice and friendly. My car is working great again. Great experience. Linda is the person that helped me. She was very nice and friendly. My car is working great again. Great experience. More

I recently had a great experience at Old Orchard Nissan. Took my car in for some work, and they took good care of me. Specifically Mary helped me out and communicated the issues they found with my car. Work Took my car in for some work, and they took good care of me. Specifically Mary helped me out and communicated the issues they found with my car. Work was done that same day. Great service department. More

Based on the Yelp reviews, I was prepared to be disappointed, but my expectations in disappointment were vastly exceeded. The only worse dealership experience in my two dozen car buys was when a pl disappointed, but my expectations in disappointment were vastly exceeded. The only worse dealership experience in my two dozen car buys was when a place held my keys hostage. Here, I called to make sure the uniquie car I as looking at online (Porsche Cayenne Hybrid), was available, as it was 100 miles away. I was assured it was available to test drive. When we got there were were told “it was being wholesaled out” and was unavailable. The. Were were told it was “inoperable”. We we insisted on at least seeing it, we were shown a car the was completely dead, had a new large gouge in the side, and very deeply rusted brake rotors. This car hadn’t moved in months. The hood latch was broken, and it was filthy inside, as well as partially disassembled. This was was $100,000 car 4 years ago, and nice enough to be Porsche Certified Preowned 4 months ago. They killed it, and then kept it around as a low price online bait to bring people in. When it became clear that we weren’t there into buy anything lease, they had the hutzpah to offer “a good deal” on this sad derelict Porsche! STAY AWAY. More

Mary in the service department is wonderful. She was helpful in getting my car diagnosed and fixed in record time. She also didn't push extra services, which was a breath of fresh air. She was helpful in getting my car diagnosed and fixed in record time. She also didn't push extra services, which was a breath of fresh air. More

Recently had a pleasant experience at Old Orchard Nissan, as pleasant as possible when spending money to fix my car! Bindi took good care of me, communicated throughout the process, and didn't push unnecessa as pleasant as possible when spending money to fix my car! Bindi took good care of me, communicated throughout the process, and didn't push unnecessary services on me. More