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Old Orchard Nissan - Service Center

Skokie, IL

4.9
1,229 Reviews

1,229 Reviews of Old Orchard Nissan - Service Center

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February 21, 2023

Martin Nissan is fantastic! Our family just loves them! Can't say enough, thank you! More

by DUGNVIC96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Huxley Belizaire, Chris Dranka, Richard Hurtado, Mary Lyshik, Nelda Ward, Jorge Blanco
February 21, 2023

Very nice quick service easy to talk to people know what they are doing and confident workers More

by KARIMALLAM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Blanco
February 20, 2023

Quick and friendly service. Accurate diagnosis and repair was done with no reoccurring issue since. More

by BLAKERYAN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hurtado
February 19, 2023

I had a great time at Martin Nissan I bought my car I have been searching for great rates More

by ASFISIGUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julia Gertsman, Brian Ferguson, Julissa Taboada, Chris Dranka, Richard Hurtado, Mary Lyshik, Nelda Ward, Jorge Blanco
February 18, 2023

The customer service representatives are knowledgeable and friendly. They always explain maintenance and repair issues with care. More

by ELIZABETH_Z_LOPEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hurtado
February 18, 2023

The entire staff in the service department gave me great customer service, and as a result my car was repaired quickly & efficiently. Thank so much! More

by JYESROD1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado, Mary Lyshik, Nelda Ward, Jorge Blanco
February 18, 2023

Service is phenomenal as always. I have been coming here for the last 3 years and they are always professional and courteous. More

by De la rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2023

Everything was prompt and was glad to see that the sitting room has the window option. I sat to watch the process unfold. I was a bit disappointed to see how aggressively my vehicle was driven out of More

by D Schiop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2023

Charged for a service not performed. I should not have to inspect my car to see it all written work was done. Had to request a credit and monitor my account to confirm that it was applie More

by HTJEWGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Herrera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Old Orchard Nissan responded

Adam, I am sorry again for the miscommunication during your service visit from the technician and myself. The notes about the tire rotation not being performed were written on a separate page so I did not see those notes at the time I was writing up your ticket. This was not your fault and I did refund your card immediately after. I am sorry for this inconvenience and miscommunication. If you need anything, please give me a call. Thank you, Richard Hurtado, Service Advisor (847)965-3460

Feb 23, 2023 -

HTJEWGIE responded

Richard, we can now file this event in the closed bin and move forward to another day. Thanks.

February 17, 2023

They did a great job life they always do. It went by fast and they communicated the whole process. More

by Kevinj2719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Cardella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcohm Thurman, Chris Dranka, Sergio Acosta, Richard Hurtado, Mary Lyshik, Nelda Ward, Jorge Blanco
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