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Old Orchard Nissan - Service Center

Skokie, IL

4.9
1,229 Reviews
Call Service Center (847) 965-3460

1,229 Reviews of Old Orchard Nissan - Service Center

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November 30, 2022

Service should have been done in 1 day but wasn’t and they still haven’t fixed the problem with the leaking tire. More

by CALEXANDER2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lyshik
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November 30, 2022

Awesome, friendly service. Pays attention to what the customer wants. They worked as a team. Thanks More

by PatS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dario Cardella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Zich, Chris Dranka
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November 30, 2022

Loved the sales team when I bought the vehicle. Haven’t felt the same about the service team. More

by DMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Pazienza, Chris Dranka, Richard Hurtado
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November 30, 2022

They couldn’t figure out the issue and paid twice for the diagnostics and still have the same issue. Other mechanics were able to tell me what the issue is with the car compared to the certified dealership m More

by Saif Syed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Hurtado
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Jan 09, 2023 -

Old Orchard Nissan responded

Mr. Syed, I did look into your experience and it looks like you had originally come here for a diagnosis for a drivability problem. You had paid for the diagnosis here and then bought the part online from Bill Kay and installed it yourself. You had then come back with the part from Bill Kay saying it was bad and we did a parts warranty on it. You then returned a bit later for another drivability problem. I personally went on a drive with you to confirm a problem, and although you did state that that the car was indeed driving better after the replacement of the mass air flow from the original diagnosis, I did agree with you after several miles of driving. It seemed like a transmission issue, but I am not technician, so it was suggested that you leave your car to let us diagnose it, which you did. There were no codes, stored or otherwise present. One of my technicians did find an issue with the rear speed sensors (one of which was not attached properly, sitting at an angle) which was presumably part of the problem. You then opted not to begin the repair process after being advised. Please let me know when you would like to schedule a time to bring your car back to take care of the sensors. Thank you, Jorge Blanco, Service Manager

November 30, 2022

Gary was extremely helpful and communicative. Our visit was because a screw had become embedded in a tire and we weren't sure if the tire needed to be replaced. We had purchased 4 new tires fro More

by MOOREJFM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 29, 2022

The service manager is great thank you for Guy on your team awesome human being More

by Azzoairinc@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Lyshik
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November 27, 2022

Great and prompt service. Gary is very professional and explains everything in detail. I really appreciate his advice. More

by EMCLEAN1422
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 26, 2022

I recently brought my car in for a scheduled oil change and tire rotation, and also a transmission flush to get my car ready for the winter months. I left the dealership with satisfaction that Mary and More

by Sheryl S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Dewig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hurtado, Mary Lyshik, Nelda Ward
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November 25, 2022

Daniel is outstanding with customer service. He treated as a VIP. He's the kind of employee an employer wants to have in a company. More

by srienzisoriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 25, 2022

Great service, they were able to detect the issue and resolve it. Thanks to Richard! More

by MANISH
Recommend Dealer
Yes
Employees Worked With
Richard Hurtado
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