Olympia Chrysler Jeep

Horrible experience We came here multiple times looking at the Pacifica. When the 2019s rolled out we knew we wanted to purchase the hybrid Limited and despite some poor We came here multiple times looking at the Pacifica. When the 2019s rolled out we knew we wanted to purchase the hybrid Limited and despite some poor reviews and other dealers' incentives we went with this dealer. We came in and knew the numbers for the negotiation. Our sales guy Ryan had been excellent at showing us the vehicle in previous visits. He ran the numbers with the manager, Tony. As expected for the first go around our numbers didn't meet. He said that they don't sell a lot of Pacificas so they didn't want to negotiate, order one for us or trade for the exact model we wanted. We asked for further discussions with the manager Tony. Ryan said he would TRY to get him out here. I thought that odd that a manager wouldn't want to meet customers buying a $51,245 car. I went back and asked Tony if we could discuss further. He told me that no he doesn't talk to customers because he might have another sale he wants to work on and our numbers were too far. I said that people generally negotiate further and he was about to lose a sale of a $51,245 car that they usually don't sell. He then said that it is OK to lose a sale. Really? I wonder if the owner of the dealership knows it is common practice to not meet with customers and that the manager says it is OK to lose a sale. Their attitude changed dramatically and so we walked. Will never come back here again. More

The Worst These guys are the worst. Slow, dishonest and incompetent. They spent months trying to fix my 2017 Chrysler Pacifica Plug-in Hybrid. After they had These guys are the worst. Slow, dishonest and incompetent. They spent months trying to fix my 2017 Chrysler Pacifica Plug-in Hybrid. After they had milked all the warranty work out of it that they could, keeping the vehicle for 4-7 weeks at times, they finally said I should seek a replacement or refund from Fiat Chrysler Automotive (FCA). I did just that. They are equally as awful to deal with but here is where you can truly understand the lack of character of this dealership: After 6 months of trying to get the refund settled with FCA, the last thing that is needed is for the dealership to provide a desk for me to sign the paperwork to surrender the vehicle and a parking space for the vehicle to sit while FCA schedules a transport for it. Guess what? Olympia Chrysler Jeep DENIED the request for the surrender to take place at their dealership because they didn't want the "liability" of the vehicle sitting in their parking lot for a couple weeks. They didn't seem to mind my vehicle sitting in their parking lot for months while they milked every dollar of warranty work out of it and racked up loaner vehicle charges they could just bill back to FCA. But now it's a liability. You've been warned. Stay away from Olympia Chrysler Jeep. More

Stop by here first One of the best dealerships i have been too. Bill was awesome. Friendly person that actually care about getting me into a vehicle not the sale. Th One of the best dealerships i have been too. Bill was awesome. Friendly person that actually care about getting me into a vehicle not the sale. This would be my first stop if ever in the market for a jeep. Cant say enough about Bill!!!!! He is a go to salesman. More

Service & Detail Department I made my appointment for my yearly CilaJet and was 100% Happy with the hard work put into my vehicle! It looks Brand new again! Thank you Bernardo & I made my appointment for my yearly CilaJet and was 100% Happy with the hard work put into my vehicle! It looks Brand new again! Thank you Bernardo & your team!! - Mrs. Hess More

Entire Staff are professional Every visit has been and expierience at this dealership is outstanding. very helpful to tend to your vehicle needs; maintenance and/or buying a vehicl Every visit has been and expierience at this dealership is outstanding. very helpful to tend to your vehicle needs; maintenance and/or buying a vehicle. More

Great Staff Always pleasant and efficient. I needed an oil change and tire check. The staff there are always nice and pleasant, and do their best to get me in a Always pleasant and efficient. I needed an oil change and tire check. The staff there are always nice and pleasant, and do their best to get me in and out quickly. There appeared to be remodeling going on but it was fine, and quite orderly. Thank you again for great service. We will be back. :) Deanna Birdsall More

Knowledgable sales staff. The salesman who helped us in the purchase of our new vehicle answered all the questions about the vehicle we ended up purchasing. The test drive of t The salesman who helped us in the purchase of our new vehicle answered all the questions about the vehicle we ended up purchasing. The test drive of the vehicle went very well, took us on different road conditions to get a better feel on how the new car performed. I purchased a 2016 Mitsubishi outlander sport. More

Recall Service We had a very positive sales experience and Service Department is always the best even under construction. We would (and have) recommended Bruce Ti We had a very positive sales experience and Service Department is always the best even under construction. We would (and have) recommended Bruce Titus to our friends. More

Chrysler 200 purchase Chris Woodruff was great help.. The only complaint was the price we agreed on went up a dollar more then the price we work are way down from when I we Chris Woodruff was great help.. The only complaint was the price we agreed on went up a dollar more then the price we work are way down from when I went to sign the papers ,so I wasn't happy about that. An it only had one key for the car an the dealer wouldn't throw in another one.. Eventually my son was looking for a new car an my 16 year old daughter will need one soon so I will have to decide where I will make my next purchase wether it be Bruce Titus or another dealer. More

Oil change When I'm for an oil change and service people were good as always but no detailing was done on the vehicle. Dirty Windows, no vacuuming etc. not the n When I'm for an oil change and service people were good as always but no detailing was done on the vehicle. Dirty Windows, no vacuuming etc. not the normal course. More