Olympia Chrysler Jeep

John Kearns at Olympia Jeep was incredibly helpful, low pressure and accommodating of our needs. He showed us several vehicles in our price range and gave us plenty of time to ask questions and think about pressure and accommodating of our needs. He showed us several vehicles in our price range and gave us plenty of time to ask questions and think about what we wanted. More

Our family bought a 2020 RAM 1500 Classic from John Kearns of Olympia Chrysler Jeep. We initially were very guarded however when we met with John, he put us at ease, being both honest and accommodating Kearns of Olympia Chrysler Jeep. We initially were very guarded however when we met with John, he put us at ease, being both honest and accommodating. From our experience we received outstanding value, service, and support! The experience was incredible and we were able to purchase a vehicle which our family truly loves!! John walked us through many options and navigated us through the pandemic protocols to keep our family safe while meeting our vehicle needs. Our family will definitely purchase additional vehicles from John of Olympia Chrysler Jeep after experiencing his excellent integrity, knowledge and customer service! More

I have never had a worse experience at a dealership before! We had a deal I’m place, I was told the car was being set aside by Joe, the GM, who is supposed to be the leader of this place, to use his w before! We had a deal I’m place, I was told the car was being set aside by Joe, the GM, who is supposed to be the leader of this place, to use his words, “ I’m the only one in this place that can set aside a car”. All of the financials were set, has his staff, Chrissy and Michael get the additional information, registration, proof of insurance, utility bills etc. I sent it to them both, multiple times. After sending it, I was told I would hear back from Michael about a day to swap my trade for the new vehicle. I hear nothing, call, text, all of a sudden I’m getting nothing back... I get a message from Chrissy, “we will not be swapping cars today, the soonest will be Friday” per Joe Geraci. Ok, no problem, I told her I would cancel some things at work for Friday afternoon and asked them to reach out to set a time. I hear nothing. I call and text joe, it shows he read the text, no answer. I call and text Michael, no answer. Finally the end of the next day after calling and texting them again, I get an answer, someone should have called you, we ended up selling the car... no apology, nothing. Michael said he was upset too. Joe said, “what do you want me to do?” Could have started by being honest and true to their word, but hey, I’m apparently just some customer they could care less about. In all of my life I have never had so much trouble trying to spend $40k on a vehicle. This dealership is the very reason there is a negative stereotype about car dealerships- they were dishonest with terrible leadership and zero customer service. Lost several hours initially working with and several hours trying to get a call back about my ‘purchase’ -stay away from this place! More

If you need a reminder on how car salespeople get such a bad rap this is your place. We have purchased 7 cars in the past 5 years and this was by far the worst experience. It was a five hour process and th bad rap this is your place. We have purchased 7 cars in the past 5 years and this was by far the worst experience. It was a five hour process and the store was empty. 36 hours after purchase we noticed the lower side of the back bumper was dropping, it was missing screws. The attitude of the manager was very aloof and he said he had no clue how they could've happened as the car was only driven by the GM but they were selling the car as new. As another reviewer mentioned double check the mileage reading. The advertised car mileage was 600 miles less then what we drove off the lot with. I guess that was our bad for not double checking mileage at sale. Joe, the manager said he would make it right but three weeks later I'm still waiting. Which brings us to three weeks after purchase, now the remote start doesn't work and the Jeep is now periodically not starting when the button is pushed. The Jeep will not turn the car on but wont turn off, and all the lights are flashing and not drivable. We reached out to the Olympia Jeep and haven't heard back from them no shocker at this point. So we have a Jeep Grand Cherokee Limited X that we purchased new (but was driven by the GM) that we've had for three weeks that has been in the shop twice??? Thankfully we were able to get the Jeep into a Tacoma dealership where they ran diagnostics that had several pages of codes that they need to work through and they set us up with a loaner. So far they have treated us better then the actual place we purchased the Jeep. Do yourself a favor and RUN away from Olympia Jeep as fast as you can and save yourself a lot of frustration. I have to wonder if some of the five star reviews have to do with our salesperson saying if we give him a perfect review he would give us some free swag. More

Mike was not pushy at all and definitely was not your cliche car salesman. He was helpful and professional. He took a lot of time and effort to make the vehicle affordable for me. cliche car salesman. He was helpful and professional. He took a lot of time and effort to make the vehicle affordable for me. More

Couldn’t of asked for a better environment and place to get a vehicle , they did wonders for me in one day ❤️. I’ve been looking for a vehicle for months now and been denied every where and they did it in get a vehicle , they did wonders for me in one day ❤️. I’ve been looking for a vehicle for months now and been denied every where and they did it in one day . Don’t hesitate to go in and ask or look around . You will not regret it More

Had a GREAT experience buying a Chrysler 300 for my wife! Would definitely recommend John Kearns and the entire team there at Olympia Chrysler Jeep to my friends and family. He went above and beyond to mak Would definitely recommend John Kearns and the entire team there at Olympia Chrysler Jeep to my friends and family. He went above and beyond to make sure our time was respected and we were taken care of. If you want top notch customer service, ask for John Kearns. More

I contacted Olympia Chrysler Jeep to purchase a used vehicle they had in Inventory. I was an out of state buyer and I needed to feel confident before making the purchase. John in sales led me through th vehicle they had in Inventory. I was an out of state buyer and I needed to feel confident before making the purchase. John in sales led me through the process from start to finish. He set up a FaceTime video and had great communication throughout the entire process. About as simple as it can get, I flew into town and was picked up promptly from the airport and delivered to my car. I couldn’t be happier with the entire experience and would not hesitate a bit to send anyone to John for a great buying experience. Thanks so much More

Had an excellent experience. I got a vehicle I’m happy with, at an awesome price. Would recommend to friends and friends. The guys worked hard to get me what I wanted/needed. with, at an awesome price. Would recommend to friends and friends. The guys worked hard to get me what I wanted/needed. More

Steve Pierson is your guy. I have nothing but positive things to say about my experience with him. He's level headed, easy to work with and there's no sliminess with Steve. When faced with a very specif things to say about my experience with him. He's level headed, easy to work with and there's no sliminess with Steve. When faced with a very specific need on my car Steve found the solution. I had been working with multiple other dealerships and no one bothered to put the effort into digging a little deeper. I was treated well and it was a very nice transaction. Steve was excellent. Be sure to ask for him if you want a great transaction start to finish. More