
Olympia Chrysler Jeep
Olympia, WA
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I bought an 1989 Wrangler and found out there was a recall on the emergency brake. Called them and they said it had been done, so i explained no it hadn't that the top bracket was broke and the emergen recall on the emergency brake. Called them and they said it had been done, so i explained no it hadn't that the top bracket was broke and the emergency brake is flopping around. I said you don't have to fix it just get me the part I'll buy it and do it myself and they replied we can't do that as its a recall part. So instead they figure is ok for the emergency brake to fail and run over a kid playing behind the jeep in the street. WOW!!!!!!!!!!!!!! More
I had an excellent experience. High quality and fast customer service. They asked if I wanted coffee also. Thank you for your quality service customer service. They asked if I wanted coffee also. Thank you for your quality service More
I have always been treated very well at this dealership. Scheduling service is fairly easy. The service people are all friendly and professional. The service itself is also done in a timely manner and p Scheduling service is fairly easy. The service people are all friendly and professional. The service itself is also done in a timely manner and professionally. More
They had my Jeep for over a week and never resolved the issue I took it in for. I was called only once and I left several messages for a call back. Once I was called, the representative could not tell me w issue I took it in for. I was called only once and I left several messages for a call back. Once I was called, the representative could not tell me what was done or wasn’t done. The technician was out sick - he did not leave notes on the status of my vehicle. They wanted to keep my vehicle for “two more days” to figure it out. I finally picked it up and took it somewhere else—it was fixed in half a day. I’m never going back to Olympia Jeep. More