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Olympia Nissan

Olympia, WA

4.6
231 Reviews

2220 Carriage Drive Southwest

Olympia, WA

98502

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Showing 231 reviews

October 01, 2021

James Gazori was me and my husbands car salesman. He did an amazing job and went above and beyond for us. James was not your typical car salesman. He genuinely cared about what was best for us and helped us More

by Logany725
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gazori
Oct 04, 2021 -

Olympia Nissan responded

Hello, thank you for your wonderful review and choosing Olympia Nissan! We’re happy to hear that you had a great experience working with James Gazori. We hope you and your Husband loves the new vehicle and we look forward to seeing you again soon for your first oil change. Thank you and drive safe! - Sara (in customer service)

September 30, 2021

Great service, polite and knowledgeable. Good communication during visit. Always a pleasure having truck serviced here. More

by andy-appleby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin, Jenn
Sep 30, 2021 -

Olympia Nissan responded

Hello Andy, thank you for the fabulous five star review. We at Olympia Nissan appreciate you not only for your feedback, though also for your continued efforts in being one of our great valued customers. We are very thankful to know that your service visit was all that you needed it to be. We look forward to setting up your next oil change. Thank you - Sara (in customer service)

September 28, 2021

Good service, complete, offers additional info for customer follow up or suggested maintenance in the future. More

by Tejanar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce
Sep 30, 2021 -

Olympia Nissan responded

Hello, thank you for the fantastic five star review. We at Olympia Nissan are beyond excited to know that your experience having your vehicle serviced, was just what you needed. We look forward to your next oil change and providing you another outstanding visit! Thank you. - Sara (in customer service)

September 08, 2021

I received fantastic service. The Nissan representative met me outside when I pulled up, during my wait she frequently made sure to update me on my car and outcome of diagnostics. She was very apologetic More

by Dlarmstrong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex
Sep 09, 2021 -

Olympia Nissan responded

Hello D, thank you for taking the time to let us know of your great experience. We at Olympia Nissan are so excited to know that your visit working with Alex Otness, your Service Advisor and our staff was transparent, quick and easy. We’re excited to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. We are looking forward to seeing you for your next visit. Thanks again and drive safe! - Sara (in customer service)

September 06, 2021

Everything from the check in to finish was excellent. The gentleman who checked in also shared with me the deal for oil changes and tire rotation was wonderful, he saved me so much money. Sorry I don’t remem More

by Tillyjojo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Sep 07, 2021 -

Olympia Nissan responded

Hello, thank you for the great five star review. We at Olympia Nissan are excited to know that your experience having your vehicle serviced, was just what you needed while working with our staff. We are so thankful to hear that you received the ideal Bruce Titus Automotive Group experience. We look forward to your next oil change! Thank you. - Sara (in customer service)

September 01, 2021

Great staff. Bruce and Brittany. All good. No alleged transmission leak this time like the last time I was in. I must have looked for transmission oil leaking for over a year before another mechanic told More

by Bob R.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany and Bruce
Sep 02, 2021 -

Olympia Nissan responded

Hi Bob, thank you for taking the time to leave us a great review. We really appreciate you taking the time to give us some feedback on your recent service on your Nissan Murano. Our team at Olympia Nissan is happy to hear that you were impressed with both Bruce Stewart and Brittney Sturm. We’re looking forward to seeing you again soon! - Sara (in customer service)

August 31, 2021

I appreciated the efforts the dealership made to inform me of required versus needed repairs. I also liked getting the updates via text message. I liked being able to review recommended or required repairs More

by rpantoja1973
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce
Aug 31, 2021 -

Olympia Nissan responded

Thank you so much for choosing Olympia Nissan for your vehicle's service. We’re excited to hear that you had such a great experience with our service team, and that the communication was just what you needed. . We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

April 09, 2021

I received a mailer for $44.99 a buy one oil change get one free exp 4/40/2021. When I called to see if I could pay for a future visit as I just got my oil changed. I was told that “we no longer honor thos More

by Hotdamsel2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Apr 09, 2021 -

Olympia Nissan responded

Hi, we certainly don't want our customers to feel this way when working with any of our stores. We would really like the opportunity to work towards a solution. We'd appreciate the chance to help regain your trust, so if you're willing, please contact us by phone or email. - Sara (in customer service)

Apr 13, 2021 -

Hotdamsel2 responded

I just wanted the coupon honored. That’s all really.

Apr 13, 2021 -

Olympia Nissan responded

Please give us a call, we would like the opportunity to speak with you and do hope to find a resolution. Thank you - Sara (in customer service)

Apr 20, 2021 -

Hotdamsel2 responded

I called and spoke with someone in sales as the service dept didn’t answer. He said he couldn’t find a Sara listed in Bruce Titus employee directory? So just asking if he is correct , can’t this be resolved online?

March 04, 2021

Great service. Recently had an oil service for my Nissan Pathfinder. The whole process was easy and efficient. There was plenty of safety protocols in place More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce
Mar 04, 2021 -

Olympia Nissan responded

Hi Al, thank you for taking the time to leave Olympia Nissan a positive review. We really appreciate you taking the time to give us some feedback. Our team is so happy to hear that you were impressed with our staff and services. We’re looking forward to seeing you again soon! - Sara (in customer service)

February 22, 2021

Had my vehicle get service cause of a recall and customer service was very friendly and give me a good detail on my vehicle being inspected. More

by jasonjackson808
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 22, 2021 -

Olympia Nissan responded

Thank you so much for choosing Olympia Nissan Jason.. We’re excited to hear that you had such a great experience with our service team. We are here to help our clients every step of the way and we're happy to hear that this dedication shows. Thanks again and drive safe! - Sara (in customer service)

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