One Toyota of Oakland

Fast convenient and thorough service My service experience was excellent. Trung was fast, got the car set up, paperwork completed, and car service done quickly. The service was thorough, My service experience was excellent. Trung was fast, got the car set up, paperwork completed, and car service done quickly. The service was thorough, making sure everything was in good order, and Trung went through all the information with me. He also helped me look for a convenient future appointment so that I was set going forward. Thanks! More

Very helpful and quick Danny was so helpful and made the whole process quick. He took his time with us and made sure we got the best deal! Would definitely recommend him Danny was so helpful and made the whole process quick. He took his time with us and made sure we got the best deal! Would definitely recommend him More

Agrádecida The people there are nice and friendly make everything to make you feel comfortable , answer your question about you buy and helpful to find the best The people there are nice and friendly make everything to make you feel comfortable , answer your question about you buy and helpful to find the best deal!😊 More

Recall on my car Raymond was super friendly. On top of checking my car for the recall . I had the light on for low pressure tire and he fixed that for me . Much apprec Raymond was super friendly. On top of checking my car for the recall . I had the light on for low pressure tire and he fixed that for me . Much appreciated. More

Camry 49k maintenance My 40K servicing done in less than 1.5 hours. I had the choice to take Lyft and return later, but decided to wait. Truing was very efficient in getti My 40K servicing done in less than 1.5 hours. I had the choice to take Lyft and return later, but decided to wait. Truing was very efficient in getting me in and out on time. More

Easy and fast service I took in my car bc of a recall, Fitz helped get me registered and gave me a 3 hour waiting period. I was dreading waiting 3 hours but thanksfully Fit I took in my car bc of a recall, Fitz helped get me registered and gave me a 3 hour waiting period. I was dreading waiting 3 hours but thanksfully Fitz and his crew got me out of there in a little over 2 hours. The coffee and snacks were a great help but wish the WiFi was a bit better. More

Exceptional service Fitz, was incredibly helpful, made me feel very comfortable, provided advice, and was very friendly. His customer service skills are over the top. I r Fitz, was incredibly helpful, made me feel very comfortable, provided advice, and was very friendly. His customer service skills are over the top. I recommend him. More

Very professional I came in to get a new tire the service representative was very polite and friendly with me and my fiance we where there for about 30 minutes tell the I came in to get a new tire the service representative was very polite and friendly with me and my fiance we where there for about 30 minutes tell they where finished with my vehicle. More

Not Happy with Repair Department We have not had one experience with the repair department that has gone well. We’ve had 4 repairs that comes to mind. One was a recall on excessive ol We have not had one experience with the repair department that has gone well. We’ve had 4 repairs that comes to mind. One was a recall on excessive old consumption: it took around 7 months to get the car back from you, and the consumption issue was made worse in the end. Our suspensioin tower needed replacement: first repair failed & took 10 months to resolve issue. It’s fine now. Hybrid battery module went bad: repair department estimated a $7000.00 repair cost was needed. I fixed the problem with a $35.00 module part. It’s been fine so far after more than 1 1/2 years. My latest repair issue took three times to get right (2 bad tire pressure sensors): I had all four replaced, and one newly installed sensor went bad before I even got the car home. It took two visits to get it resolved. Then afterwards, repair department left 3 out of 4 valve covers off, off of my new sensors. Also they overfilled spare tire for some reason. I shouldn’t have to go out and re-buy replacements on my new tire valves/ sensors. Ultimately, I haven’t had a successful repair at Toyota One. You are really only effective for oil changes, and regular mainainence. I don’t plan on having repairs at your facility in the future, nor can I recommend you to others with Toyotas. I will be back for routine mainainence only. Other issues I have with Toyota One is the overuse and abuse of our phone text service. I had received a text from someone in your finance department named Pablo, who texted all of our registered phone numbers, and who was trying to encourage me to trade in my car for a new one. I found that completely inappropriate and distateful. Conversely, your service representatives are nice, and good with keeping up with me while our cars are being serviced. That is the one thing I appreciate. More

Car detail and fender replacement, Alba was excellent. Communicated well and was very customer focus. Quality of service for the work was marginal. Car seat cleaning was not done th Alba was excellent. Communicated well and was very customer focus. Quality of service for the work was marginal. Car seat cleaning was not done that great. Fender was not replaced for a new one as promise and had to return for work to be done. More