One Toyota of Oakland

06/14/19 Jacky was quick, answered all my questions, and as gave me advice. He was able to take me in even though the cut off time was 4pm. (It was about 3:50p Jacky was quick, answered all my questions, and as gave me advice. He was able to take me in even though the cut off time was 4pm. (It was about 3:50pm when I arrived.) More

Jacky is just the best!! Jaime recommenced Jacky to me as a great service manager. Jacky has been thorough, kind, helpful and has explained things to me without me having to a Jaime recommenced Jacky to me as a great service manager. Jacky has been thorough, kind, helpful and has explained things to me without me having to ask first. He makes sure the service is finished as quickly as possible. I appreciate his work ethic so much. Thanks, Jacky! More

Danny was great Danny handled everything properly. Explained the work needed and got into details when I had questions. He also made several suggestions on my 11 year Danny handled everything properly. Explained the work needed and got into details when I had questions. He also made several suggestions on my 11 year old 4Runner. Overall, good experience More

My first time here I didn’t feel lost, there was people around in order to help me. Maintenance took the time that they told me in advance. Help with lift. And I receive I didn’t feel lost, there was people around in order to help me. Maintenance took the time that they told me in advance. Help with lift. And I received information about what they did in the car. GOOD More

Great service! One Toyota of Oakland has professional, knowledgeable and welcoming staff. I was walked thru my appointment and any questions I asked were answered. T One Toyota of Oakland has professional, knowledgeable and welcoming staff. I was walked thru my appointment and any questions I asked were answered. Thank you for everything! More

Great service The attention to our needs and requests were prompt and efficacious. We were matched to the truck with the capabilities and appointments we were looki The attention to our needs and requests were prompt and efficacious. We were matched to the truck with the capabilities and appointments we were looking for and received quick installation of the additional cab steps and roof rack we requested. And both BC and Alba were professional and pleasant to deal with.👍🏻👍🏻👍🏻 More

Watch yourself when buying here. I just bought a used 2015 Prius here 3 days ago. I am a rideshare driver, planning to use this car for that purpose. The car I was originally intendin I just bought a used 2015 Prius here 3 days ago. I am a rideshare driver, planning to use this car for that purpose. The car I was originally intending to buy was not as advertised on their website. So I turned to a different option that met the criteria of price, mileage, type (hybrid), and condition. Like most people, I am not a mechanic. I took the car for the round-the-block test drive, and it seemed okay to my untrained assessor's eye. Or rather, I waited for them to gas up the car first, because there was ZERO GAS IN THE CAR. As in, the range indicator said '0 miles.' THEN, I took it for a test drive and it seemed okay. I figured that it would be a fairly good condition, relatively late model car. So I bought it. Then I took it to Uber for inspection and approval so I could start driving with it. As you likely already guessed, it failed inspection. The license plate lights were both burned out. They sold me a car that wasn't even street legal. So I drove right back and talked with Anthony, the guy who sold it to me. I had assumed that they would be mortified at the situation and move me right up to the front of the line in the service department and replace those 2 bulbs immediately so that the car I JUST BOUGHT would be legal to drive. No such luck. The service advisor told me they were all booked up for the day and that I would have to come back the next day. Fortunately for me, somebody else came along as I was grumpily walking back to me car to drive away, missing out on a day's worth of driving income because this dealership failed in such a simple task as making sure all the lights work on a car they're selling. He asked me how everything was going, and after I told him, he got me bumped to the front and got the lights fixed. So that worked out okay in the end. The very next day, a headlight went out. Here it is, day three, and now I am hearing squeaking. Also, the 'Needs Service Soon' light just came on. These people sold me a car that wasn't street legal when I bought it, had at least one headlight on its last legs, has worn out brake pads, and needs an oil change. These are not big things for a dealership with an in-house service department to make sure of before they sell a car. Add it into the price and save me the headache of finding these things out afterward and having to deal with them on my own valuable time. Does any of this seem unreasonable? More

James I brought my vehicle in for service after noticing the engine sounded off. James, the service manager quickly identified the issue and said service w I brought my vehicle in for service after noticing the engine sounded off. James, the service manager quickly identified the issue and said service would take a few hours, due to having to remove the engine to fix the issue. James provided a loaner vehicle when he learned, my daughter was leaving for archery camp the following morning and I needed to run a few errands with her. Appreciate James for his thoughtfulness and excellent customer service-which seems to be rare these days. More

It took more than a hour for an pik change It took me more than a hour for an oil change and tire rotation and the this is the second time I came here for service they damage my tires and the e It took me more than a hour for an oil change and tire rotation and the this is the second time I came here for service they damage my tires and the employees give a very expensive qout for 1 tire to chage!!! Am not satisfied More

Best customer service experience I’ve ever had The entire staff had a noticeably high moral and the energy in the place was great. I was greeted by multiple employees on arrival and attended to qui The entire staff had a noticeably high moral and the energy in the place was great. I was greeted by multiple employees on arrival and attended to quickly. Denny took excellent care of me during my visit and I saw other customers receiving similar service. The facility was clean and comfortable for my short wait. I had multiple employees make sure I didn’t need anything while I was waiting. More