One Toyota of Oakland - Service Center

Customer well satisfied.. One Toyota is the best all around dealership and service dept. The customer service is outstanding. The people that help you know their stuff, the sho One Toyota is the best all around dealership and service dept. The customer service is outstanding. The people that help you know their stuff, the show room is clean and the coffee is great. More

I will definitely go back for all future maintenance! Raymond, our advisor, was amazing, kind, understanding and worked with us for our unique situation. My check engine light was on and we were expecting Raymond, our advisor, was amazing, kind, understanding and worked with us for our unique situation. My check engine light was on and we were expecting our first baby to be born within 2 weeks and needed to make sure our car would start! Ray made sure the service was completed in a timely fashion and even had all the recalls taken care of during the appointment. He provided a rental vehicle in case we went into labor early and then made sure the problem was addressed when the check engine light came on again a few days later. And this all happened during the holidays!! I will DEFINITELY come back to this dealership for all future maintenance on my Camry. More

Gross Incompetence & NO Common Sense This Dealership is completely incompetent. I am completely appalled at their service and wonder how they stay in business by treating their customers This Dealership is completely incompetent. I am completely appalled at their service and wonder how they stay in business by treating their customers so badly! After receiving a notice months ago from Toyota that my airbags had been recalled, and "not to use the front passenger seat." Then in June I received a notice that I could finally get this replaced. I called to Dealership to make the appointment, reviewed my VIN and contact information with them to get the airbags changed. Being that they are so busy it takes a month to get an appointment. One day prior to the appointment, I received 2 phone calls verifying the appointment and what the appointment was for and to confirm I would be there. To get there on time, I get up at 4:30am and was told they could not be fixed the airbags because they have to order the parts and that takes a few days to receive. If you know I was coming in for the appointment to fix the airbags that were recalled, why would you not have ordered the parts so they are ready? There was a month of time between when I made the appointment and the actual day of the appointment. Why would you call 2 times in one day to confirm the appointment when you did not order the parts for the appointment in the first place? How completely incompetent can this Dealership be? When I asked why the Customer Service was so bad, I was told that his customer service was good and it was everyone else that had problems. I had to remind the man that when you work for Toyota and you wear the logo on your Shirt and jacket, you represent Toyota as a whole. Toyota is a team and when there is a failure in falls on everyone, you do not get to be the star while all other employees are incompetent, you are a team and the failure on the team is a direct reflection on all Toyota employees. Apparently he never had that training or education. I am sure as a customer you can find somewhere else to work on your car as this dealership does not have the basic common sense to take care of their customers properly. More

The Best in the Bay Area! I want to personally thank Jose Tavares who was my Service Advisor on April 7, 2017. His dedication, professionalism and knowledge in his duties as Se I want to personally thank Jose Tavares who was my Service Advisor on April 7, 2017. His dedication, professionalism and knowledge in his duties as Service Advisor is a reflection on his excellent customer service rendered to me on this day. Also Chamroc Oum, Alvaro and Brie. All these employees at the One Toyota of Oakland are a great asset to the team and should be recognized by management in their friendliness, professional, exeplemary positive attitude when interacting with customers like myself. They all deserved some type of incentive for the hard work in the company. I pay raise is a positive factor on keeping great employees like them as part of your team. Thank you very much Jose, Chamroc, Alvaro and Brie. "Big Kudo to these individuals"! "I continue to recommend my friends and families to bring their vehicles to One Toyota of Oakland". This location is very clean and all their employees always place the needs of their customers as a #1 priority. Thank you to all employees at the One Toyota of Oakland, the best in the Bay Area! Recommend action: 1. During winter season, One Toyota of Oakland should provide a portable heater for the employee(s) checking in vehicles as they come in for scheduled appointments. Taking care of employees should be the #1 priority as they take care of customers. Employees are they reason why we customers continue to return. 2. I purchased the ToyotaCare Plus and received my welcome packet in the mail with various coupons. I understand that California has had months with water restrictions due to no rain. We have had rain from January 2017 to present but we still are advise to conserve our water usage. As a major company like One Toyota of Oakland, I highly recommend the company intall a car wash system that recycles water just like the ones are being used around the Bay Area. Why provided coupons to customers in their ToyotaCare Plus packet and customers are unable to use them? If this particular One Toyota of Oakland does to provide complimentary car wash for their customer when coupon is provided then an alternative free service should be provided to the customer. More

Exceptional James Kim is an exceptional communicator. He kept us informed every step of our car repairs. No wondering what's going on like other repair shops. James Kim is an exceptional communicator. He kept us informed every step of our car repairs. No wondering what's going on like other repair shops. More

Professional in every sense of the word From the moment a concierge greats you on driving in, until your are assisted out, service is thoughtful, efficient, and highly professional. My servi From the moment a concierge greats you on driving in, until your are assisted out, service is thoughtful, efficient, and highly professional. My service professional listened to my concerns, took notes, and then gave me a very accurate estimate of how long the car would take to be serviced. The waiting room was comfortable and appointed with a large screen TV. Restroom room was clean. When My car was returned to me, I was provided with a print-out that specified future work and prices. That helped me budget for my next visit. This is a highly professional business and my experience was excellent. More

Excellent service . Careing staff This was old fashion service. Where the service manager really looked after me. Patiently answered all my questions . Made me feel that he cared. I This was old fashion service. Where the service manager really looked after me. Patiently answered all my questions . Made me feel that he cared. I was having my car serviced and everything was thoroughly explained to me. I was treated with respect and care -rare in these days. More