Oneonta Ford LLC

TERRIBLE TERRIBLE DEALERSHIP! ! Not my first review about them either! They do a half-assed job over looking your car to see what is wrong and then will tell you every week there’s ! Not my first review about them either! They do a half-assed job over looking your car to see what is wrong and then will tell you every week there’s a new problem when they barely even looked at it to start with! Had my car stuck in their dealership for almost 3 months with a new reason of what was wrong almost every time I spoke with them! The reason they had my car was because it broke down from a RECALL on the engine oil pump belt and they were the closest dealership. I was told originally it should be covered and shouldn’t be an issue. WELL, that was wrong. At first, they told me it was denied by Ford and I was confused considering everything pointed to the recall and they said they would the request again. I even took it upon myself and called Ford Corp. and they said they submit good photos showing the damage there was no reason for the denial because they agreed with me on this sounding like the recall. Oneonta also informed me they do not take down the engine or take it apart to see what the issues are or what is causing issues. I informed Ford Corp of this as well asking if that is a protocol or not and they said they absolutely have to take down the engine because how else would they know where the problem is. So, then I proceeded to tell Oneonta to keep submitting the request with better details as per Ford Corp. After weeks of the request being denied (they only submitted it in twice to Ford) they started saying I had other problems occurring. Now I live 4 hours away so I couldn’t know if I did or didn’t so I said go through my warranty at this point. My warranty was in the same boat as everyone else but Oneonta on it being recall. The warranty needed a letter from the dealership first stating why is this not a recall issue and they could not provide one or send one! Ridiculous already. They would not speak to my warranty about it either which was mind blowing to me. I was at my wits end being 3 months without a car and having to pay for rentals and Ubers out of pocket almost every day. I had my lawyer get involved because it started sounding like a money hungry dealership who also had no idea what they were doing. I then got an invoice from Oneonta listing all the parts and issues that were wrong and needed fixing…. $8000 they wanted!!! I was able to have Oneonta tow my car down to a dealership closer to me because now I knew for sure they just wanted get paid. The car goes into the new dealership within less then a week its approved for recall and I have a new engine on the way and a loaner car. Complete opposite experience that Oneonta gave me. They were honest, showed me all the paper work submitted and let me know how they submitted everything. Now I reached out for Oneota for a request of reimbursement for the Ubers and rentals from the run around I had to go through with them. They of course denied the reimbursement and stated that the other dealership obviously had a different diagnosis. I got the diagnosis reports from both dealerships to compare. THEY BOTH HAD THE SAME DIAGNOSIS. Now why would one be approved and one will not be? I asked the new dealership if they submitted in photos to Ford to show the belt like Oneonta said they did. They said they just sent the belt back itself to Ford Corp because that was the only way to see the belt and once the belts off and being that damaged there was no putting it back on. I looked at the photos Oneonta submitted to Ford, they show absolutely nothing referring to the recall. They show the back side of the belt still attached to the engine not showing any of the damage to the belt! All because they refused to take apart the engine and properly diagnosis it, yet there was $8000 of damages they were claiming. Weird to claim there is that much damages when you didn’t even take the engine apart or properly look at the damages. This is the worst dealership I have every encountered, know nothing and money hungry!! More

A wonderful rapid response to my emergency situation when my starter gave up the ghost.. Thanks to everybody at this dealership they’re my heroes my starter gave up the ghost.. Thanks to everybody at this dealership they’re my heroes More

Russell Hoagland was the most amazing sales rep by far. 100 percent satisfied. Best service and very friendly. 100 percent satisfied. Best service and very friendly. More

Kevin is a great sales person to work with. Very honest and dedicated to making a good experience for his customers. Service department is one of the best I’ve felt with. Very honest and dedicated to making a good experience for his customers. Service department is one of the best I’ve felt with. More

I love Oneonta Ford! They are always great to work with!! I have purchased several vehicles there. They are always great to work with!! I have purchased several vehicles there. More

We just bought our 3rd vehicle from Oneonta Ford/Russell and I would 10/10 recommend them!!! Easy to work with, make the vehicle buying process very easy and to the point. We will definitely continue dealin and I would 10/10 recommend them!!! Easy to work with, make the vehicle buying process very easy and to the point. We will definitely continue dealing with them in the future! More

Great experience, from making appointment to actual service of my Ford. Extremely please and satisfied with the very friendly and efficient service. service of my Ford. Extremely please and satisfied with the very friendly and efficient service. More

We brought our Ford to the dealership the first time due to a noise in the front end. The mechanics said they didn’t find anything. Brought the truck to another mechanic who was able to diagnose the proble to a noise in the front end. The mechanics said they didn’t find anything. Brought the truck to another mechanic who was able to diagnose the problem in 15 minutes, paid him $80 and made an appointment at this Ford dealership to have the problem fixed under warranty. Was told on the phone it would take 45 minutes. At 45 minutes we are told what the problem was (we knew the problem, the other dealer found it after this dealership couldn’t find it) Of course in the 45 minutes they determined we should get tires, brakes etc, we are like no thank you, just the warranty work, this is where we think they did the work, but no, they had to have the go ahead, so off they go to fix it. Two hours go by, everything gets quiet, we’re still waiting, it’s lunch time, finally get the attention of someone and are now told it’s a four hour job, at this point they offer a car so we could get lunch. Had we known it was a 4 hour job, we would have just dropped the truck off. There was no sorry you had to pay $80 to have the problem diagnosed and spend 5 hours waiting. No reimbursement or discount. We will be looking for a different Ford dealership for any future issues. On a positive note, the salespeople were very helpful. More

Excellent dealership. Very informative. Purchase of ford bronco sport went very smooth.Both salesperson and financial officer were excellent. Very informative. Purchase of ford bronco sport went very smooth.Both salesperson and financial officer were excellent. More

Great place to do business. We have been doing business with Oneonta Ford sense 1986. Russell Hoagland is a great salesman. Always understood our wants and always worked with We have been doing business with Oneonta Ford sense 1986. Russell Hoagland is a great salesman. Always understood our wants and always worked with us. The service department is always willing to make it a pleasure. Kyle and John are wonderful. More